New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 01/15/2026 16:20

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (92%)

    Sign in (92%)

  2. Glitches (8%)

    Glitches (8%)

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • GeekApostle GeekApostle (@GeekApostle) reported

    @playnewworld these queues are insane. I’ve had the game crash twice now and I’m in a several hour queue.

  • Dezell1992 Damien Ezell (@Dezell1992) reported

    @playnewworld ******* liars... fix you goddamn servers or give us refunds we dont want to play this **** game

  • pencil_fox Erin (@pencil_fox) reported

    @Dezell1992 @playnewworld I love the game, I played the last two betas and had a blast. I'm willing to wait in a queue, especially since the devs are going to be addressing the issue

  • jannnnuhhh janna ♡ (@jannnnuhhh) reported

    Dear @playnewworld - I'd really like to not look bald in certain headgear. Please fix? ;(

  • CrymsKills Al (@CrymsKills) reported

    @BlackShrubberie @benevolentbowd @playnewworld We're consumers. We paid money, we expect a product. It's not hating to hold a company accountable to provide a service they've ALREADY been paid for. Why ******** are so many people making excuses for Amazon?

  • bordalredy Doug Fitzgerald (@bordalredy) reported

    @playnewworld fix your server queues please. Two hours and counting. Currently 41 and hasn't moved in 1 hour.

  • ghostki19192674 ghost killer (@ghostki19192674) reported

    @playnewworld can you guys fix the dam servers pls

  • johnnnny1221 johnny M (@johnnnny1221) reported

    @playnewworld stuck on ground can’t respawn how do I fix it with out leaving game ????? I can’t unstuck or TP anywhere says I’m dead .

  • RochelleQuan Rochelle Quan (@RochelleQuan) reported

    @playnewworld I thought after the beta, the launch of the game would’ve been better. Still took hours to login. Still lag. Ppl are still able to steal & skin your kill you need for quests. I’ve been trying to do a quest for 2 hours cuz super slow mob respawn. I’m actually sad 🥲

  • FlyyBTW Fly^ (@FlyyBTW) reported

    @playnewworld How does this help if we have a character already and have to wait 3 hours to log on after a crash?

  • theccrusher1 ccrusher1 (@theccrusher1) reported

    @Aztecia316 @playnewworld Meh. Still been hearing issues with graphics cards.

  • Willohoard Bryan (@Willohoard) reported

    @RogueEnergyGame @playnewworld Got it downloaded but probably going to give it a day or two for server issues to be resolved.

  • Garble_Rants Garble (@Garble_Rants) reported

    @playnewworld I don't want to play there. I want to play with my Company. Can you please fix the existing servers with more capacity?

  • PlugMMO PlugMMO (@PlugMMO) reported

    @playnewworld Are you going to up server sizes anytime soon? Sitting for a 9 hour que for a failed login sorta blows

  • Christopher_Kni Christopher (@Christopher_Kni) reported

    @playnewworld I've been in waiting to login que almost a hour now and I'm 1378 in line. I joined the smallest server at the time too. Wanted to play after work today hopefully I can get in before it's too late.

  • yurihbl Yuri Laps (@yurihbl) reported

    @playnewworld Fix queues, fix game crashing and getting sent back to the queue again, ffs. @playnewworld

  • RealMistrfister Mistrfister, Streamer and Mod Developer (@RealMistrfister) reported

    So... a 1.7 Trillion dollar company can't support more than 2,000 players in their "MMO Servers"? You realize ARK servers can go to 250, and that game is terribly optimized. "Maps are too small for 10,000 players" sounds like a design problem. @amazon @playnewworld

  • Bouba97125 Bouba (@Bouba97125) reported

    @playnewworld @playnewworld The fact that there is no priority queue for people that crash in game and been playing for hours is just ridiculous, game just crashed and 1180 in Queue, Do you want your game to fail that bad? Increase server capacity or you gonna lose thousands of players!!!

  • ThatAwkwardTwin Matthew Conner (@ThatAwkwardTwin) reported

    Yo @playnewworld I spent an hour to get into a server to get kicked for “unexpected lag” just to get placed in another 1,000 player queue. What’s up with that??? No queue priority???

  • CallMeViCtoR Victor Escamilla (@CallMeViCtoR) reported

    i did @TESOnline dailies on #pc and #ps4 while was queing @playnewworld for my first login... as we like to say in mexico #PesimoServicio xD

  • Wassupplements1 Wassupplements (@Wassupplements1) reported

    @playnewworld Fix your server population. There should not be 25k ques on 90% servers

  • S1rTitan SirTitan 🐺🐺🐺 (@S1rTitan) reported

    @playnewworld when people are a higer level like 21... they should not be last in que but first in que. Please fix this bs.

  • joeymatts5 Joey (@joeymatts5) reported

    @playnewworld THERES NO ******* WAY I JUST SPENT 7 AND A HALF HOURS IN QUEUE TO GET AN ERROR CODE WHEN IM LOADING IN UR ******* GARBAGE

  • LesterZ57201717 Lester Zamora (@LesterZ57201717) reported

    @playnewworld U can’t join the fight cause of the 7 hour queues fix the game pls

  • Nick21004031 Nick (@Nick21004031) reported

    @einnej1113 @nemestrinus44 @playnewworld ...so if they're already allocating more now on day 1, why didn't they do this a week ago or during the multiple tests for stability and capacity that they did previously, and this wouldn't be an issue?

  • DovaKiingRed DovaKiingRed (@DovaKiingRed) reported

    @Xinner_Sanctum @playnewworld About 5hrs and then login failed so I've turned off for the night and I'm going to bed 🙄

  • LightSlayinDark Slayer LightStorm (@LightSlayinDark) reported

    @playnewworld Until you fix your server issues, I will not be playing. I'm going back to playing WoW until they are fixed.

  • AdamCAudio Elixir Audio Productions (Wesley) (@AdamCAudio) reported

    @playnewworld Enable a system where you can auto log back in if the game crashes. No reason for a game to crash then have to wait hours to log back in.

  • Thebigbang3xl Bang (@Thebigbang3xl) reported

    @playnewworld People have been getting kicked from queue as long as 5 hours ago and I’m still getting kicked from the queue now? Have you guys even begun to address that issue?

  • acruxiangaming Acruxiangaming (@acruxiangaming) reported

    @playnewworld Amazon, Honestly free server transfers are not going to fix the tiny server cap of only 2k players... Increase the cap and spend a little of that money you've just cashed in big.. Before people get tired of it and go back to what they were doing before launch.. .