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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Rigel Ramírez
(@Osgarramirez) reported
@playnewworld 5 hours without an update. Let us change servers willingly or something until this is fixed, the amount of crashes and lag detected disconnections put a toll on our patience, we just want to play and most of us can't.
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IsaacRamsay
(@isaac_ramsay) reported
@playnewworld entered que at 11k 30 mins after server launch, got down to 6800, took a nap and woke up to a nice surprise that I was kicked from que from an error and now back at 12k. We don't need more servers, we need higher server capacity. New World is more like Que World at this point
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iNa-SiMulATioN
(@iNSiMulATioN66) reported
@playnewworld Anyone find it funny there has been no communication with the community about the queues and there plans to address this serious problem. I guess they have gone into hiding or something
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Elixir Audio Productions (Wesley)
(@AdamCAudio) reported
@playnewworld Enable a system where you can auto log back in if the game crashes. No reason for a game to crash then have to wait hours to log back in.
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janna ♡
(@jannnnuhhh) reported
Dear @playnewworld - I'd really like to not look bald in certain headgear. Please fix? ;(
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Bouba
(@Bouba97125) reported
@playnewworld @playnewworld The fact that there is no priority queue for people that crash in game and been playing for hours is just ridiculous, game just crashed and 1180 in Queue, Do you want your game to fail that bad? Increase server capacity or you gonna lose thousands of players!!!
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Brandon Hayhurst
(@TheNewbieKing) reported
@playnewworld just sat in my second queue for the day. 3 hours 1.1k people. Just to get an error at 47 people. Seriously guys?
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johnny M
(@johnnnny1221) reported
@playnewworld stuck on ground can’t respawn how do I fix it with out leaving game ????? I can’t unstuck or TP anywhere says I’m dead .
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Junkdog
(@JunkdogTv) reported
@playnewworld This will cause name issues no? That would suck to lose your character name going from NA west to NA east for example.
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Bryan
(@Willohoard) reported
@RogueEnergyGame @playnewworld Got it downloaded but probably going to give it a day or two for server issues to be resolved.
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Paul Senegal Jr
(@psenegal) reported
@playnewworld Do you want to know how to fix the queue issue? Find a way to kick the inactives that are macro crawling, jumping while taking breaks instead of getting kicked.
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Al
(@CrymsKills) reported
@BlackShrubberie @benevolentbowd @playnewworld We're consumers. We paid money, we expect a product. It's not hating to hold a company accountable to provide a service they've ALREADY been paid for. Why ******** are so many people making excuses for Amazon?
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Mandythegrim🕸🥀
(@Kami_Sama524) reported
@playnewworld Waiting in a 200+ queue for #1, but receiving an error message and being kicked when you get there, isn't fun. Maybe 331 in queue will work this time.
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GeekApostle
(@GeekApostle) reported
@playnewworld these queues are insane. I’ve had the game crash twice now and I’m in a several hour queue.
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sella
(@wearesohokids) reported
these queue times are ubelieveable. please fix this immediately or i will blow up the white hous im not joking !!! #NewWorldMMO @playnewworld @FortniteGame #bootydustwarrior
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Ellerion Snow
(@EllerionS) reported
@playnewworld @briixxloveee Will this service be FREE?
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Yuri Laps
(@yurihbl) reported
@playnewworld Fix queues, fix game crashing and getting sent back to the queue again, ffs. @playnewworld
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SirTitan 🐺🐺🐺
(@S1rTitan) reported
@playnewworld when people are a higer level like 21... they should not be last in que but first in que. Please fix this bs.
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Acruxiangaming
(@acruxiangaming) reported
@playnewworld Amazon, Honestly free server transfers are not going to fix the tiny server cap of only 2k players... Increase the cap and spend a little of that money you've just cashed in big.. Before people get tired of it and go back to what they were doing before launch.. .
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Preece
(@PR3ECE) reported
@playnewworld You’re joking right? My game crashes and I wait in a 600+ queue for a server just for it to fail to login when I’m 2 hours deep 23 in queue. Don’t buy this game because you won’t be able to play it more then once
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Wassupplements
(@Wassupplements1) reported
@playnewworld Fix your server population. There should not be 25k ques on 90% servers
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Rochelle Quan
(@RochelleQuan) reported
@playnewworld I thought after the beta, the launch of the game would’ve been better. Still took hours to login. Still lag. Ppl are still able to steal & skin your kill you need for quests. I’ve been trying to do a quest for 2 hours cuz super slow mob respawn. I’m actually sad 🥲
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Damien Ezell
(@Dezell1992) reported
@playnewworld ******* liars... fix you goddamn servers or give us refunds we dont want to play this **** game
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Mistrfister, Streamer and Mod Developer
(@RealMistrfister) reported
So... a 1.7 Trillion dollar company can't support more than 2,000 players in their "MMO Servers"? You realize ARK servers can go to 250, and that game is terribly optimized. "Maps are too small for 10,000 players" sounds like a design problem. @amazon @playnewworld
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ccrusher1
(@theccrusher1) reported
@Aztecia316 @playnewworld Meh. Still been hearing issues with graphics cards.
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Rigel Ramírez
(@Osgarramirez) reported
@playnewworld 5 hours without an update. Let us change servers willingly until this is fixed, the amount of crashes and lag detected disconnections put a toll on our patience, we just want to play and most of us can't.
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Spooky Camel
(@spooky_camel) reported
Love playing @playnewworld all day since servers dropped then having me game crash and getting placed in a 1200 person queue
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Bang
(@Thebigbang3xl) reported
@playnewworld People have been getting kicked from queue as long as 5 hours ago and I’m still getting kicked from the queue now? Have you guys even begun to address that issue?
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Vladimir
(@vdmiro) reported
@playnewworld quest "something to prove" -> defeat overser zane in ebonrock cavern. 10 players stay in it's spawnpoint and nobody get quest done when boss is dead. killing it for 5 time now, pls fix it.
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iTz_TimboSlice
(@iTz_TimboSlice) reported
@playnewworld Waited 5 hours in queue to play your game, got to level 8 in 15 minutes. Game bugs, and wont let me craft any items. You litterally cannot progress any further without making the longsword. I chose to relog, another 2000 player queue. Fix your game.-closed beta play