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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Ghostadin
(@brianlitster) reported
@playnewworld any chance you can look at the constent LAG DETECTED :/ cant move my character but I can browse the shop no problems
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Bohdan
(@Porcupine111) reported
@DeadSlugg @playnewworld Exactly man! U think in right direction. Que is everywhere in any new mmo launch. But that is the point. Amazon knew that, and this is a company who can afford fix problem like this. Does it so difficult to predict crazy load on server? Oh wait..
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Icheatzz
(@icheatzz) reported
Got in b4 anyone else > crash > 1300 in Q.. @playnewworld Dont care gonna outgrind everyone else anyways.
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Unknown
(@Qzyr0) reported
@JuveeTifoso @sizablesnag @playnewworld People are complaining because it was already an issue during the previous 2 test phases BEFORE release, people are mad and complaining because it's Amazon not some small indie dev company. They could've easily checked how many people ordered the game and determine server need.
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knighty
(@Kniighty) reported
@playnewworld Is there an issue with the queues? Been 17th for 45 minutes which doesn’t feel right?
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Karim Dahmane
(@Wickedvisionery) reported
@playnewworld Worst ******* wait ever, resetting queue time, "Lag detected" and so on.
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fisos
(@fisosthelegend) reported
@playnewworld Fix the eu servers first then bring more servers jesus
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Batuhan Cebiroglu
(@batucebiroglu) reported
@playnewworld You should have foreseen this. You need to increase the server capacities. This is how all your servers crash in the evening and on the weekend. You should have thought for that. We are waiting for 1700 ppl, and we cannot enter until these ppl leave the game. This is unfair!
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Ellie
(@elimeretv) reported
@playnewworld Y'all are owned by Amazon and they only gave you what feels like 2.5 login servers? Feelsbadman
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Jesus Angel
(@JuveeTifoso) reported
@sizablesnag @playnewworld why do you complain so much? Every game in its launch or new expansion regardless of the company is going to have problems .. It is obvious, why do people always annoy so much with this?
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dojade
(@dojade2) reported
@playnewworld The queue is broken. It is not possible to join Baltia EU
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Calm Blue Ocean
(@ReadPete) reported
@Gonsec @sizablesnag @playnewworld True that - wouldn't expect Amazon to have server issues
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Mohmaed Alhadidy
(@alhadidym) reported
@JuveeTifoso @sizablesnag @playnewworld umm, there is a diff between unexpected server issues and knowing there will be issue and ignoring it. you have worlds at 2k players max. you know exactly how many player are gona play the game so why not increase the capacity. so yes this is the company fault
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maxg
(@maxg12267135) reported
@playnewworld I’m getting a error communicating with login queue and I only have 33 people left whyyy
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mal3k
(@mal3k15) reported
@playnewworld Refunded this trash fix your servers you fkn clowns
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MS
(@Mohastation) reported
@playnewworld Fix your servers!!
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Sirfanel
(@Sirfanel) reported
@playnewworld Funny how streamers "paid" to promote the game have no issue at all logging in. While everyone else is stuck in the queue.
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Ghostadin
(@brianlitster) reported
@Manovvar @playnewworld I had the exact same thing, finally connect, move a few steps, LAG DETECTED, kicked back into queue
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Nikovei
(@Nikoveii) reported
@playnewworld fix the starting area queue...
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Logan Gillaspie
(@lologenius11) reported
@playnewworld I’m getting connection errors trying to get psy a queue anybody know what’s up
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🪐King
(@kingnewbs) reported
@playnewworld Aaand crash after the tutorial section (I think this happened in the closed beta, too). Welcome home indeed. No worries. Now that the game is officially launched I feel zero pressure to try and squeeze in as much time as possible. Now, we've got all the time in the #NewWorld.
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meschia
(@nomeschia) reported
@playnewworld 9000+ players waitin for queue 15+ servers just release the cap or if your servers are not ready -even after months- shot down and fix the servers, your support channel or twitter messages are not available too, at least explain something
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jesse Goworowski
(@jesse_Goworowsk) reported
@playnewworld will the que issue for Australian servers be fixed by the weekend when you get a feel on how many people are trying to play on each server?
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Nicolas
(@OhhLegit) reported
@playnewworld whats up with the servers? playing the prologue and everything is lagging enmies aren't where there supose to be i find my self hitting air and im hitting something so i randomly have to swing to hit anything at all
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corey
(@uniswapdegen) reported
@JuveeTifoso @sizablesnag @playnewworld Don’t be a cuck for the company, there’s several ways to fix these issues it’s a botched launch nothing more nothing less
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Kogah
(@KogahGaming) reported
@playnewworld Nice. Now go fix EU servers. Waiting 3 1/2 hours now and still 2k people in line before me :<
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Justin - Scibility
(@ScibilityRS) reported
@playnewworld Please fix the interaction bug its gamebreaking! Its not alpha anymore!!
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KevColón
(@KevLouDy) reported
ANOTHER power outage. They dont want me to @playnewworld. 😡😡😡😡😡😡
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Shane Brinded
(@brinded_s) reported
@playnewworld Fix Fae
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Uffda2king
(@uffda2king) reported
@playnewworld So are you guys planning on doing something about the insane queue times. I think that we are a lot of players, that would like to know what your plans are regarding this huge problem. Do you raise the 2k server cap or add more servers? Whats going to happen?!?!?!?