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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Banzai Badger 💚
(@Bonzai_Badger) reported
@playnewworld I don't play the game anymore until you fix the server lag.
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Wilhelm Arcturus
(@wilhelm2451) reported
@belghast @playnewworld Heh, flashbacks to EQII attempts to fix crafting with that first production xp bonus.
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thrillsy
(@Ian_Thrills) reported
@playnewworld good news finally got to the end of the que, oh wait then i get an error. What a waste
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Bitt3r7weet
(@bitt3r7weet) reported
@playnewworld Hours in queue for see the game crash. You mean that? And... In Barri a company bought the new territory in less than 2 mins after the server was up. HOW THE HELL IS POSSIBLE?
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ThoraldGM
(@ThoraldGM) reported
@xXSwanyXx @skyicle @playnewworld Forest warden chest, cloth hood. Both were from trading post & are murky water dyed. FW set is lower GS but no problems exploring & farming.
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Quazie
(@Quazziiee) reported
@playnewworld What adventure? You mean the 2 hour queue wait I did just to have the game give me an error when the queue was over?
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ComicBooksPlus
(@4ColorCrack) reported
@_TiagoBaldaia @playnewworld Same as the last time. If transfers are free ppl will do it in mass basically shifting the problem of high que from one place to another but also now you have ppl mad cause their friends made it but they didn't do it fast enough & are locked out. 1/2
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Tony Tellez
(@tonytellez) reported
@HawkeCR1 @playnewworld wait for a fresh server if you do. However, I have seen that verifying the integrity of the game files can resolve this issue
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EDvised 🤙🍻
(@EDvised) reported
@KatContii @playnewworld It really is on every level! @playnewworld you guys completely hit a home run with this. Queue wasn't bad, didn't have any issues playing, no lag, didn't find anything broken. Well done!
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Whats_Your_Name_Again?
(@WYNA_Podcast) reported
@Imn3Wsorry @playnewworld Sounds like a YOU problem. First complain not enough people play, now complain about to many people. You are toxic, we are grateful you uninstalled. You just made lost ark that much better for the rest of us
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12ozPapa
(@12OZPapa) reported
@playnewworld any update on fixing the storage issues?
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Bitt3r7weet
(@bitt3r7weet) reported
@_TiagoBaldaia @playnewworld They messed up with previous merges. You can't play on server with 2.5k ppl in the tiny map like Aethernum. And now we have 2.5k inside and 1.6/2.6k ppl in queue. You must pray for the game doesn't crash.
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ThoraldGM
(@ThoraldGM) reported
@bhvDRIFT @playnewworld Forest warden chest, cloth hood. Both were from trading post & are murky water dyed. FW set is lower GS but no problems exploring & farming.
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L. Nova
(@LNova90) reported
@esquivel_olvera @4ColorCrack @playnewworld Literally what is there to fix? They told people there would be queues and gave you plenty of time to transfer to one of the new empty servers that have no queue. It's on you if you didn't heed their warning and advice. They also moved old accounts off high servers.
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Hilary Mason
(@itshilarymason) reported
@playnewworld Hi! I love the update - but y'all updated a paid skin and have totally thrown off my glam game... Please fix it? I bought it with real money to look the way the game advertised I'd look... and now I have a weird towel around my waist...
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Benjamin Wickham
(@Bwickham93) reported
Loving the update for New World but I’m lagging out every 30 minutes or whenever I try and do an elite chest run? #NewWorldMMO @playnewworld
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Arol
(@Arol15251093) reported
@playnewworld Such a waste..... can't fix the ingame bugs they have but sure can add content that is bug ridden
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Zh4nk0u
(@Zh4nk0u) reported
@playnewworld Can you help me out? Trying to get the game running on @OnDeck , since its labeled as Playable. I was able to boot the game, create a character, and then when i press login, i see the QUE, and after the QUE is over it says "connection error", please check internet
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Matthew Shockley
(@Matthew_Shock) reported
@playnewworld Did you bring back treasure chests to fishing yet? Not coming back until you fix it.
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Z-NESs
(@Z_NESs_GM) reported
@playnewworld please fix the animations of the elemental gems in the Great Sword, with that new Anubis skin it looks terrible since it doesn't match the skin
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Mazsik
(@Mazsik) reported
@Game_Dev_Carto @playnewworld when it rains it pours. i got up, mid day. tried to log in. unable to join the server my friends are on due to a glitch. said i was already on orofena but also wouldnt allow me to log into it. so im stuck on a new server the amazon teams added. not the worst cause the bigger
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Kimisaru
(@Kimisaru) reported
@playnewworld Live it too,but fix the market bug pls! i cant sell in any town at all :( and empty the bank does not work.
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Gabe Goodger
(@GabeGoodger) reported
@playnewworld Even after a year of updates. heartforge guardian quest is still broken😴 y’all are a multibillion dollar company, it can’t be that hard to fix one quest line that’s been bugged since launch
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Niklas Sten
(@niklas_sten) reported
Tried everything to fix freezing and stuttering. Guess I'm not a returning player :( @playnewworld
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TwistedSocialLife
(@social_twisted) reported
@playnewworld Herdmaster Metasha is glitched. Story broken. Fix asap 1000s standing around
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Berkcan Aydoğdu
(@aydodu_berkcan) reported
@playnewworld I wish you would try to fix some of your players' problems instead of bringing updates. We don't even get proper customer service. We don't care.
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Jesse Carriere
(@TheDCarriere) reported
@playnewworld Hey I've spent $10k on my computer so that it can play anything and ever since brimstone it keeps crashing. I've been playing New World since both betas. Please fix this.
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Lesath Gaming
(@GamingLesath) reported
@playnewworld hey guys! Love the game and been playing for a couple thousand hours since day 1. Any chances you guys could invastigate the crash i had (and looks like we could be a few). Got the Character_Persist_Failure crash Yesterday while in a BS portal .. Cant log back in
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TwistedSocialLife
(@social_twisted) reported
@playnewworld Hereafter Metasha is glitched. Main story broken
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Ivo Coenjaerds
(@olaivo) reported
@playnewworld Please fix the storage shed bug. It just doesn't pop up