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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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iStayWrecked
(@iiStaywrecked) reported
@Swizzlerz @playnewworld Aside from the fact that is literally part of what devs are for.. Fixing issues with the game. You understand there is a separate team for coming up with more content right? The devs bug and feature fixing are not the same devs who create more content for the game.
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killAlot
(@killAlot_TV) reported
@PyroWolfNation @playnewworld Two my issue too, epic fail by new world
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Nathaniel Peter Wubz
(@JBJblaze) reported
@betwixtthebuns @kfransan @playnewworld Gee, I wonder why the reporting system would have an issue with you. Do you think, perhaps, there's actually an issue with you as a player? 🤔
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danieloclay
(@danieloclay) reported
@playnewworld When are you guys going to fix the faction token bug? Being capped at 25k while being max ranked is kind of crap
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horizon
(@HorizonzTV) reported
Please @playnewworld, fix the lag in wars I beg you. It literally shifts the tide of the battle so much.
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Hydro's Bitcoin Analysis
(@Hydromiracles) reported
@playnewworld SUPPORT. You banned me for something that was 100% NOT MY FAULT. Customer service with this game is not good at all. I reached out because I found a bug and was PERMANENTLY BANNED and accused of something I DID NOT DO. Please contact me or I will be disputing all purchases.
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MiKeester93
(@MiKeester93) reported
@playnewworld US East-Ceryneia has been back down for maintenance for over 2 hours. Any updates? Seems we're the only US server down
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Jordan Key
(@Jo_Key147) reported
@playnewworld "If all goes well, we will turn it on for the rest of the AP Southeast region, and continue monitoring. If after 8 hours our team hasn’t discovered any issues, we will fully deploy character server transfers to the other regions." I feel like it's been a bit more than 8 hours.
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jat0rz
(@jat0rz) reported
@playnewworld Guessing you flipped the switch on server transfers because WHILE playing I got lag detected for the first time ever, put into a queue while IN game, and now it says my world is under maintenance. Cool.
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.
(@kfransan) reported
@betwixtthebuns @playnewworld Sounds like a you problem
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Fairimere
(@fairimere) reported
@playnewworld Are some of the US East servers down for maintenance?
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ComicBooksPlus
(@4ColorCrack) reported
@TheRealCambino @BAC0N0MN0MN0M @playnewworld Because it was a social media person who probably didn't understand the difference and thought that was included when told you'll be able to change servers. Because the only thing I've is the same 1 screen shot. Or that issues happen that made them realize it wasn't gonna work
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David Mann
(@dannyderito) reported
@playnewworld You did so well with that! Please consider looking into next: • Broken economies due to gold deflation • Exploiting in war's • Weird tooltip bugs showing different item's icons (mostly after using trading posts) • Reworking healing (targeting/free cast/etc.)
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Allsc Thunder White
(@AllscTWhite) reported
@TrueNorthMoose_ @playnewworld This is an error from their server!!! Notify them at New World Forum so that they can help you!!!
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Joshua Warburton
(@JoshuaWarburto9) reported
@playnewworld Please issue more tokens I thought you get a token per character so I screwed my main over and now I can’t play with my friends on any character…
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BetwixtTheBuns
(@betwixtthebuns) reported
@kfransan @playnewworld Sounds like an issue with the reporting system but go off sis
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odiesel
(@odiesel3) reported
@playnewworld My tier 1 staff still does not work ?? when are you going to fix it
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Biodelik
(@biodelik) reported
@playnewworld This is all so underwhelming. Rush is still not working, wars are waay to laggy and for limited people only and 60 only so enticed a lot of people to rush to 60 to stay competitive against other factions, thus I'm now 60 with barely any content. Economy is broken. GG
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Emmett Kelly Refareal
(@Refareal808) reported
@playnewworld I have discovered an issue with direct trading after transferring to a different server. Direct trading with my friend lags after confirming trade then trade cancels and item is lost.
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xxTopher
(@xxTopher) reported
@playnewworld can we get an option to turn off loading peoples house decorations ? i have a feeling its causing unwanted lag in towns for people (100% feels like it to me anyways)
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Losh
(@PatienceOfLosh) reported
@playnewworld I attempted to get resolution for an in game issue and was dismissed and told that NO information, support, or resolution was available. Amazon Games must not be working under the customer-centric Mission Statement!
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Malkay
(@malkaynz) reported
@RealRickBoone @playnewworld yup same problem ive had for about 6 hours now
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Fagan
(@neilchrisfagan) reported
@playnewworld Disable windowed mode until a true fix for invincibility exploit is found. Trash players ruining this game and the hard work of hundreds of players.
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Kat
(@SolaceForsaken) reported
@RealRickBoone @playnewworld My 3rd try ive sat and literally done nothing and still got disconnected. If my character is broken I will cry...
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Kat
(@SolaceForsaken) reported
@playnewworld Character_Persist_Error sucks. FIX PLZ
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BetwixtTheBuns
(@betwixtthebuns) reported
@JBJblaze @kfransan @playnewworld Do you think, perhaps, that it’s broken you can mass report whoever you want and get them banned before wars? Since I declared war on WW and next day ban? Do you think, perhaps?
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Cali
(@iCaliGrown) reported
@thepixiewolfie @playnewworld Same issue here. Bandaid of a solution currently.
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Samayō ōkami
(@Wolfremmi) reported
@savag3calib3r @playnewworld Maybe you should check that it is only the 3000er Series. The 2000er Series is still working fine without any Problems at all. Also i said that the new AMD Cards also have the Problem. Still interesting that only the new ones have Problems ;)
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Hydro's Bitcoin Analysis
(@Hydromiracles) reported
@playnewworld SUPPORT. You banned me for something that was 100% NOT MY FAULT. Customer service with this game is not good at all. I reached out because I found a bug and was PERMANENTLY BANNED and accused of something I DID NOT DO. Please contact me or I will be disputing all purchases.
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illutian
(@Illutian) reported
@playnewworld How about disabling Wars until the Lag into Desync into Invulnerability is fixed?