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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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irtwizy
(@irtwizy) reported
@playnewworld US EAST SERVERS ARE DOWN FIX YUOUR BROKEN GAME
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Chris Mentjox
(@lovesimcity) reported
@NgVaporizer @playnewworld Seems to be an outage in Amazon us-east-1
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Razilym
(@Razilym) reported
@playnewworld Hey, no one can log into US EAST. Fix it.
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MustyWampa
(@MustyWampa) reported
@playnewworld hey there, morning, is there a reason all NA East Worlds and characters are gone? And is there an expected fix anytime soon? Thanks
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lauren
(@leccese_lauren) reported
@playnewworld hope you guys know my character is gone on US east along with a lot of my companies members while your site still says the server is up. Fix this.
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NG Vaporizer
(@NgVaporizer) reported
@playnewworld Yo guys servers are dying. Login server seems dead. Guys still in game having all kinds of issues.
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Kelticfury
(@kelticfury) reported
@playnewworld Are you even aware that the entire east coast server bank is completely broken right now?
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NG Vaporizer
(@NgVaporizer) reported
Having login issues with @playnewworld . We US East let us know if you see the same. Players still logged in reporting lag and random glitching issues especially while fast travel #NewWorld #NewWorldMMO
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Molls
(@DevilKitty1990) reported
@playnewworld @thegameawards Can you fix the game for once instead of breaking it? I logged in today and my characters are gone and there are NO servers to join. It's not MY end it's yours ive done everything
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Prizmic
(@Gaminghoncho) reported
@LittleBabyCrow @playnewworld Apparently it's an AWS issue with tens of thousands of outages right now. So guess kick back and wait I guess. Time to go play some Satisfactory.
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Tyro | Soniqs
(@TyroPSD) reported
@playnewworld Hi can you FIX and restore the US East Servers? You WIPED all of US East characters, compensate us please with gear or gold and restore our servers / characters
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BEZOOOZ
(@bezoooz) reported
@playnewworld My server is constantly going down unannounced and 'under maintenance", why not fix ALL the broken **** before moving foward and adding MORE broken ****. As you showed you will with the Voidg.
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Lianne
(@Dragoness_669) reported
@RealSplinterUK @playnewworld There are some that are live on the USEast servers. Maybe something with the login servers?
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The New World Compendium | A New World MMO Podcast
(@NWCompendium) reported
We said this a few times on the show in the past episodes but one issue @playnewworld team having is the knee-jerk reactions they are having to issues resulting in further problems. This seems to be one of those reactions as given some more thought, this would've been obvious.
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Luis Pagan
(@CaffeineIsBueno) reported
@inztinked @playnewworld @amazongames Having the same issue as well.
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Cu3public
(@Cu3public) reported
Has @playnewworld had many problems? Yes. Has it been frustrating? Yes. But the walk back/compromise on expertise is a really good sign that the devs are getting better and aren’t afraid to own mistakes. Stay vocal stay honest community! It’s how we get a good game!
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ZEUS
(@KINGxxZEUS) reported
@playnewworld US-East Server down?
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AJ
(@aj_boxxer) reported
@playnewworld is there a problem with the US East server Worlds? Apparently it's showing empty characters created even thought had 1 created
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Kenny Valdiviezo 🦖
(@kaedobleneye) reported
@playnewworld So apparently all New World's US East servers got wiped out. All Worlds and Characters are gone even when the game's official server status website displays everything as online (and no issues). Is this temporary?
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NG Vaporizer
(@NgVaporizer) reported
@lovesimcity @playnewworld Saw that. Sounds like they have discovered the root cause is some device issues in the US-East DC and US-East also happens to be where the Web Interfaces for Console are located. So...... F
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KralkenG
(@KralkenG) reported
@playnewworld are servers down? 👎
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Inztinked
(@inztinked) reported
@cutegiraffe6 @playnewworld @amazongames A lot of people in my company have it, 1 got stuck in OPR screen and logged and got the issue, it's all over forums, no comment from AGS though, go figure. I went to serverstatus, AGS says online, can't even search on the other sites though.
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Kip
(@KJaggerX) reported
@playnewworld why are US East servers down? No warnings?
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Kenny Valdiviezo 🦖
(@kaedobleneye) reported
@playnewworld So apparently all US East servers got wiped out. All Worlds and Characters are gone even when the game's official server status website displays everything as online (and no issues). Is this temporary?
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Jeremiah Wingo
(@A1cwingo) reported
@playnewworld HWy.. ummm.. US East servers??? Is there an issue? Its asking me to select a world and looks like my character is not even there??? Status update???? Many others are having the same problem.
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cutegiraffe
(@cutegiraffe6) reported
@inztinked @playnewworld @amazongames I’m also having this issue, currently updating windows on my computer but idk what the issue is, same screen and everything
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Arthur brown
(@darknessx1981x) reported
@meestorjohn @playnewworld seems like all US east having the issue
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Jon sirois
(@Jonsirois4) reported
@playnewworld Man fix your NA EAST SERVERS!!!!! You guys are the worse game developers on the ******* planet FIX YOUR ******* **** !!!!!!!!
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Chosenome35
(@chosenome35) reported
@Mdsuq @playnewworld Why more skins when there is hundreds of other issues? You are indeed a brainlet
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David Ross
(@cdaveross) reported
@Veeren_Jubbal @playnewworld Looks like the US-East-1 Amazon Web Services region in general is having trouble (lots of services being affected), so if you can change region that'll be your only option short of waiting for them to recover/resolve it, I think