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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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yugna muhammad
(@yugnammm) reported
@playnewworld BEFORE TALK ABOUT THAT PLS JUST PLS DELETE QUE, ppl do that because your que server is sht and make another server is useless because human have ego for play with who ever they want and your transfer project not come yet, fix something frist before you talk about punishing sht
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bryan
(@mystic9974) reported
@playnewworld Lol ppl killin me. Now why are yall complaining when Amazon put in over 40 extra servers EARLY when they saw the issue... Yall fools weren't even that high of a lvl at that time. You could have switched. Now you are invested... Oh that is a good fix
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Luke
(@BlackOpsKnox) reported
@playnewworld The “run in place” afk was only to circumvent the log-in queue. Get rid of the queue and it would have never been a thing. Fix your game before you decide to start punishing people, no one bought your game to sit in queue for several hours.
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AueR
(@R6_AueR) reported
@playnewworld Expand Your servers. 2k capacity in 2021??? Like what? Fix your **** then start blaming us for trying to stay logged in. I am also tired of having the game opened for 15hrs a day because I have some real life stuff to do. I wish I could just log out and log in anytime 🙃
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Totally not Joe 📇
(@Midren_) reported
@playnewworld *pushes server transfers till next week even tho they encouraged people to play on random servers instead of with friends* *proceeds to spend time fixing and "issue" that the small server caps and no transfers created*
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Zlatko Tyulev
(@zlatkoty) reported
@CrazyDGB420 @playnewworld 50-100 spots freeing up in queue won't fix 2-3k queues... or is my math off?
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Laura
(@LauraVayy) reported
@playnewworld are you working on the issue that causes GPUs to brick? We want to play the game so bad but we are scared it will break the cards and we can’t get new ones :(
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ken nunn
(@kennunn7) reported
@OuchPotato1 @playnewworld @WheaT0ast Add more worlds problem solved not every would needs to be heavy and be a zerg
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Zero
(@ITS_JUST_ZERO) reported
@playnewworld a trillion dollar company can't make servers big enough... but ya people who can't be on due to having a ******* job who don't have time to wait 4-5 hours in a que are the problem...
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Hugho
(@HGo87) reported
@playnewworld Please add an reconnect option its not fair wait for 6 hours and them lag detected out of the server to wait again a 1400+ Queue ..
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Pedro Costa
(@PCosta_twitt) reported
@playnewworld There are no EU servers without queu,at this current time, so your plan about transfers is invalid. Fix it, dont wait for players leaving to claim a fix.
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Cody
(@_CodedSky_) reported
@asavah_ @playnewworld Not incompetent. There are SO MANY servers that have ZERO players in queue and which you can join instantly. The issue is that everyone is only selecting the same 3-4 servers, creating massive queue times.
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CalamitySparks
(@CalamitySparks) reported
@playnewworld Why do you think people try and avoid the afk kick? Because you go for dinner and come back to a 2hour queue to get in the game. Fix the queue times and afk's not an issue
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Eric P Hall
(@ERefusenik) reported
@MiltonTPike1 @playnewworld I'd say **** you not thanks (for the outrageous queue times that only EU has, then adding server capacity to OCE with 0 issues while leaving EU to rot) A shame, because the game itself is ******* enjoyable when Jeff actually allows me to play it
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Lottrish
(@74Svensson) reported
@getvindictive @playnewworld Lag detected
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DrunknGod
(@DrunknGod) reported
@playnewworld I love how it's 2021 and trying to stay connected to a game backed by the largest cloud service provider on the planet is still viewed as an "exploit" ...sigh
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Zero
(@ITS_JUST_ZERO) reported
@playnewworld ya blame the players for the problems when your server are too ******* small...
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Paweł Szkolmowski
(@PaulSzkols) reported
@playnewworld Today day is brilliant. I was waiting 5 hours in queue. When it was "my turn" to enter the world I got fatal error of application and game close... When I launch the game again I have 2k people in front of me :) Cheers and have a great evening.
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Lucas Mazok
(@LucasMazok) reported
@playnewworld Don't start shooting yourself in the foot @playnewworld ! We already have enough of these companies that do this. Fix the real problems! this is not a solution ! it's just pissing off the community.
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Aa
(@Aa75191738) reported
@playnewworld What about amrine expedition that consume orb but we cant enter please ? Are you working on a fix for that bug that was already reported in beta ?
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Jake
(@JFLewis93) reported
@playnewworld I think disabling character creation before transfers just causes problems with friend group coordination. Do I tell my friend to level alone on another server and hope the free transfers allows him to come to our server, or do we all risk moving to a potentially dead server?
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Horst Horstmann
(@Horst_from_Hell) reported
@playnewworld I try to play on european servers since last Tuesday, no chance. If you guys would simply setup more servers for Europe, this problem with afk timer subversions would not even excist. And now you waste time with punishing players who want to play instead.. really great!
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Chakalakee
(@spidii88) reported
@playnewworld This is the wrong response, good way to lose players. Fix queues by expanding servers, blocking,creation, allowing xfers- not punish players who don't want a 4 hour wait to play the game.
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Chris Cooke
(@Kaisuur) reported
@NakhtiEmperor1 @playnewworld Ah yes, just get rid of the queue problem by having all the extra people quit so Amazon doesn't have to fix the problem that will no longer exist. We got a thinker here.
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Chris Dey
(@Elvenstranger) reported
@playnewworld Please if you can't fix the queues make the wait screen static 2d so I don't have to sit listening to my fans run full speed, its not so bad in the game but is it needed while sat watching a countdown...
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Richard Carballo
(@Richard70250352) reported
@kusqt @playnewworld You can get f***** in Amazon's eyes, this isn't fan service it's convenience for them
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BlackBart
(@PlayUnboundIm) reported
@playnewworld Any idea when we are gonna get a fix for the spawn rates? some open world bosses spawn once a year and for example the mobs are fort ramos spawn even before you can clear a few mobs.
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JubinmerkD
(@JubinmerkD) reported
@playnewworld This game is the most basic casual **** show of an mmorpg I've ever seen in my life. Sure it hit all the marks but as simply as possible. The server issues are a joke, the unbalanced as all hell pvp is a joke and that's 90% of the damn game. Pathetic.
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MrArkay
(@Mr_Arkay) reported
@playnewworld so there is the issue of server transfer not being a thing wich is coming im sure.... i think the only bad thing about this feature is that servers stay greyed out even if they are not full..... i cant join a large group of friends due to there server being locked... ChangesSoon?
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ken nunn
(@kennunn7) reported
@Geotropic_ @playnewworld They need to add more servers 2 hours plus to complete a kill quest is to long. Adding compacity does not solve game problems