Is New World down?
No problems detected
If you are having issues, please submit a report below.
New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
-
Online Play (50%)
-
Sign in (25%)
-
Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
-
Barr's Betting
(@BarrsBetting) reported
@playnewworld banned for a 2nd time in 3 days for hitting level 60. It is clear (check Reddit top posts) that bans are automated after mass reporting. Please fix the problem and unban me in the meantime. Shouldn’t have a 3 day ban for playing your game: John Barr Xilbaba NA East
-
StylerUK
(@StylerrUK) reported
@AmazonUK @amazon @playnewworld "I wish i can help" "I have this conversations all day" Who have you hired for customer service?
-
Drix
(@ObeyDRIX) reported
Anyone else have the problem on @playnewworld where your main missions disappear?
-
Ted
(@ttabaka) reported
@playnewworld Please fix the "LAG DETECTED" and affiliated lag. It is really getting annoying. Seldomly it disappears and you have no issues. AWS needs some love! Server = Aukumea. I am located in the midwest. Chicago Server would be nice!
-
Lars M. Hansen
(@LarsCanGame) reported
@Skyllian @playnewworld Known issue. Relogging usually fixes it.
-
kehvDuhluhfuente
(@KevinDelafuente) reported
@playnewworld I’ve been waiting for customer service associates for over an hour now when it says I’ll only be having to wait a minute
-
Bence Major
(@theBNC_) reported
@playnewworld @primegaming Since there have been some misunderstanding between ur customer service representatives, will we have server transfers across the regions? One guy says this, one that, but i'm pretty sure if we're not gonna get regional transfers peeps will stop playing 4 sure....
-
greg 🥀
(@morteelenta) reported
@0day_x00 @playnewworld @primegaming in my region a big chunk of players are experiencing connection problems, i just wrote it in english cause it’s an english speaking acc
-
Reign Alphanovah 🐺👑
(@AlphaNovah95) reported
@soldout1984 @playnewworld @primegaming I remember them saying within a week or two like a week ago. Probably some behind the scene issues they’re trying to iron out first. When it does launch expect a big wave of people swapping servers.
-
Ben Chittenden
(@ABritishGameDev) reported
Well @playnewworld has claimed another 3080ti as its victim (@GigabyteUK Eagle non-oc)... Even after decreasing voltage and the sort, as suggested by @JayzTwoCents so we may have an issue similar to EVGA during the Beta. Now to RMA and wait for a replacement... #NewWorldBrick
-
StylerUK
(@StylerrUK) reported
@playnewworld @playnewworld Any reason i've been randomly banned for one day? Went to customer service and your Customer Service Rep said "I deal with this all day" and suggested i spam ban appeals (I have screenshots)
-
Fairna VIII
(@YukioX86) reported
@playnewworld FIX YOUR DAMN GAME's PERFORMANCE, below zero level optimizations.
-
SheepB0T
(@SheepB0T) reported
.@playnewworld , ever since the first major patch youd done, the game closes itself intermittently during fast travel, the autorun key bind stop working and while fishing the UI totally stops functioning. Restarting the client is the only fix. #NewWorldMMO #NewWorld #BugReport
-
Jonathon Barlow
(@StarzFPS) reported
@playnewworld FIX THE DAMN MESSAGE OF THE DAY FOR THE LOVE OF GOD
-
Dominick
(@colossuss2532) reported
@LordFunkatron @playnewworld Try running your steam as admin. I had this issue and when I ran steam as admin I could get back into the game.
-
MercFE
(@MercFE) reported
@holidaych1881 @playnewworld Couldn't get in last night with the 'Steam must be running' error. Sounds like a lot of people were getting it. Hoping it's cleared up tonight... Want to not get kicked from the company. LOL
-
Ethan Price
(@Paradox_EP) reported
@SirXudes @vryrare @playnewworld Yup and then those servers will just become full and the problem never ends. Apparently they didn't intend on this game being for playing with friends.
-
dutchy
(@dutchy32128650) reported
@playnewworld Ook there is stillalot of bugs and alot over spawning happaning what did you guys try to fix last time and THE MARKET IS HIT becuse everyone can craft the same THING! in mmo.s we have a max 2 to 3 proffesion for a reson to balance the market out everything is gona cost 00.1 soon
-
StylerUK
(@StylerrUK) reported
@playnewworld @amazon Customer Service is absolutely shocking. Suggested to "Spam ban appeals" for a incorrect ban, Then was ignored for 10 minutes and they quit the chat. Refused to escalate to a manager as they "Dont have one" and suggested i reported a bug whilst banned.
-
Daniel Molinar III
(@Rzr_Wing) reported
@playnewworld @Danotage now please fix the bugs preventing wars being able to be declared
-
Noah
(@VexxPK) reported
@playnewworld Hey new world I was wondering I messed up on my characters name anyway u guys can fix it?
-
TaxEvasion
(@oldguyonline) reported
@playnewworld @primegaming How do you fix this stutter several people on ruach server are having problems with stuttering ever since you took the servers down
-
xudes
(@SirXudes) reported
@Asmongold @playnewworld Same here but you're bigger so they'll probably listen to you.. Like people deadass think we could move 200+ people from a high pop server to a low pop server and not have the same issue later on...
-
Paijean
(@PaijeanTV) reported
@Nexus71c @ManWhoStoleSus @playnewworld They either didn’t give it a fair chance or got stuck into a queue day 1-3. Which is no longer an issue. If you can get a group in this game , the PvP is a blast & makes leveling more fun. High replay value game for sure
-
xudes
(@SirXudes) reported
@vryrare @playnewworld Great so we have to move like atleast 200 people as its me and alot of streamers with the companies... That is something we call; moving the problem, not solving the problem
-
Billy’s Valor
(@BlueMtns1) reported
@playnewworld Why don’t y’all focus on the major bug that allowed our territory to transfers to a different company/faction in the middle of the night… fix your **** before implementing new things.
-
Reno Sims
(@sims_reno) reported
@playnewworld I used the repair function inside the EAC setup tool Fixed my game No problem
-
Baio Carcelos
(@CaioBarcelos5) reported
@playnewworld Hey New World I've been banned because players are abusing of your broken bot. I sent a ticket already but 4 hours later I got no replies. I am not the only one and I will not be until you fix this.
-
RJulien
(@Ppeldo) reported
@playnewworld Can't declare war on Tabor Island for the SECOND TIME (Covenant against marauder), "invasion incoming" when there's not. Fix omg ?
-
Jonathan
(@UnfluffyBunny_) reported
HOLY HELL @playnewworld FIX THIS STUPID BOAR THING ALREADY. Here you have task guess what cant do it!