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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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The Daily Trotter
(@trotter_the) reported
@playnewworld Really! I had to relog aT 11am due to a housing bug. Decided not to relog due to queue so went out. Been queueing since 5pm only now for the game to say log in error at like 150 in the queue. Beyond a joke now Makes me not want to continue to try & play in future
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Harry
(@Harryriley975) reported
@playnewworld @olivier541 Hi, Do you have any information on the issues with Graphics card failing on New World? (Am I safe to play?)
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Duke Orbal of Ombalique
(@TheElfishGene) reported
@playnewworld Pick an empty server they said, so I did. No queues on empty servers they said, and there wasn't. Sign in to my 'empty' server today! You are 465 in a queue! #NewWorldMMO
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Ezekiel Birch
(@BirchEzekiel) reported
@ActnFly @getvindictive @playnewworld I heard that was only an alpha issue. But I suck at keeping up with game news haha
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Monkey Moobs
(@MoobsMonkey) reported
@playnewworld i am receiving the message 'you are queuing for a starting area' on my level 29 character. When i get to #1 in queue it stops and never joins. Can you please clarify a way to fix this. Many thanks. World is Eurytheia. Name is 'Lord Moobius'
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Diva944
(@Diva9441) reported
@playnewworld please fix the quest log dissapearing from the game issue! Ty
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DISSIDENT
(@ADM4IK38) reported
@playnewworld REBOOT ZERZURA server in the dungeons and in the world, everyone has a problem, server and client synchronization is down, monster animations are delayed, and damage comes before animation, as a result, it is impossible to play. restart the server
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Bimu
(@Bimutv) reported
@playnewworld I haven’t been able to play new world for more then 2 days now due to a bug that makes me unable to move or shoot and it says “time since last response” on the top right and that number goes up indefinitely. Please fix and keep up the great work, I’m loving the game
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JoeB
(@SOliveli) reported
@playnewworld can you please fix it so when you kill someone in pvp it gives weapon mastery at all times? Currently if a player gives up after you’ve downed them it doesn’t give any XP and it’s incredibly frustrating to get no reward after a long fight
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Whaazz
(@Whaazz2) reported
@playnewworld Are you aware of the problem "You are queueing for a starting area..."?? What is the status for a hotfix or a update on this issue? Been this for 4 days now!!
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MemphisPains
(@Memphis_Pains) reported
@playnewworld The problem is that if you don't do this, you go to work all day and spend your entire evening waiting in a server queue. They just want to be able to play the game at some point
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Xspokengalaxy
(@woodzy64) reported
@playnewworld i can't even play the game because it keeps crashing. i have tried everything to try and fix it and nothing has worked and support won't even reply/contact me to help me fix it. ty amazon for that. Gl with your game.
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Kyle
(@Zebrvs) reported
@playnewworld I'm getting super high MS on EU Servers, I'm EU of course normally got around 40 now I'm spiking from 80 to 800, is this something you're aware of? Many players seem to be having this issue maybe it's just our server?
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Adrian Koch
(@AdrianK17630209) reported
@playnewworld Loving the Game, took holidays for the Release LOL, never the less if i work normaly 9-5 its impossible to Play on my main Server char lvl 38. 4+ hrs Q time 😥 Hope you fix that asap or let us transfer !
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Megan Greer
(@mgreer72988) reported
@playnewworld Maybe fix your maps so I don’t have to re log to see quest icons and cities 5 times in a row, before you do this
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Maximode
(@Maximode1) reported
@playnewworld So punish the players for the developers inability to solve the server problems. Way to lose your player base because you can't do your job
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Gary Hunter
(@Mentalmackem) reported
4 hour queue to get into @playnewworld do 1 dungeon, get a fatal error leaving the dungeon get put at the back of the 4 hour queue again. @playnewworld this is mmo 101 if people crash give them 5 mins grace to log back in. I hope @AngryJoeShow embarrasses this mmo in the news
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Augustroar
(@Pagiraynia) reported
@Ruziska @kusqt @playnewworld The problem with it is that many people would still wanna transfer to a high populated server from light servers. I do not believe they will allow that to happen otherwise it doesn't solve a thing essentially.
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Diva944
(@Diva9441) reported
@playnewworld Please fix quest log dissapearing. Ty
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faYsaw
(@faysaw22) reported
@playnewworld Fixed the login bugs my ***. Spent 10 hours in queue just to get a "Failed to join login queue"-error message. Cheers for that
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ModernPhil0sophy
(@MPhil0sophy) reported
@playnewworld i bought a game, what i got is queue time to play with my friends, if this won't fix in a week i will refund the game.
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🍞 Breadley 🍞
(@fubrad69) reported
@playnewworld not great to wait patiently in a queue just to be given a connection error with no way to jump back in said queue and instead be pushed to the end of an even larger queue... internet is 100% fine and I have played since launch no connection issues.. fix this plz?
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ken nunn
(@kennunn7) reported
@EriEds91 @playnewworld @Domingo_Hookah Wrong you are young. There were one with the biggest franchise in entertainment and even more players at launch that did not have these problems
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Pedro Graca
(@THE_P3D) reported
@playnewworld @playnewworld, this does not work...4 hours wait to go from 1583 to 94. Got the error, click ok, I am now in position 1563 about to go play GTA
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Elchomper
(@Elchomper1990) reported
@playnewworld And it does not seem right to me that € 40 is being charged for the game when there are problems with the servers And you are not doing anything, it should be put in the game cheaper
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Asman11
(@Asman11croweil) reported
@playnewworld The solution will be with the migrating opcion, i wouldnt try to evade the afk system if the queues werent 2h long. After that you can move on to fix the Zane mission, predator prey mission and making a faster form of transportation or making tps cheaper cause is annoying
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Christian Benjamin
(@KinkalowLambkin) reported
@playnewworld You got a lot to do... Fix in game bug. I used 2 amrine tuning orb, and i can't enter the dungeon. I lose my tuning orb for nothing. And sometime i can't fast travel, see my ongoing mission, can't leave group, etc. I really need to restart my game everytime this happened to me.
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abhi verma
(@abhiver35225312) reported
@playnewworld Never had any issue in Vancouver time zone no wait time
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Anthony Joseph
(@Anthony38662821) reported
@playnewworld man this game is something else! Just waited 2 hours in a queue then I get to number 1 spot and it crashes. Restart game now I’m 500 behind. Guess I won’t be playing. This game scuffed. Fix your ****.
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Diva944
(@Diva9441) reported
@playnewworld Please fix the quest log dissapearing issue! Ty