New World

Is New World down?

No problems detected

If you are having issues, please submit a report below.

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 11/18/2025 11:50

At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (86%)

    Sign in (86%)

  2. Glitches (7%)

    Glitches (7%)

  3. Game Crash (7%)

    Game Crash (7%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
FranceNîmes Sign in
FranceSaintes Sign in
United KingdomPorth Sign in
GermanyAßlar Sign in
GermanyAnnaberg-Buchholz Sign in
FranceVagney Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • OuchPotato1 OuchPotato (@OuchPotato1) reported

    @playnewworld Just increase the server capacity , you had no issue processing all the payments you received , and I'm quite sure if you had any issue collecting money from people it would have been corrected immediately .

  • teagarei th (@teagarei) reported

    @playnewworld plss fix bugs, SA server taparloka (MAIN QUEST, dungeon 25), completely disheartening not being able to continue progression in the main mission

  • scottxxv1 scottxxv (@scottxxv1) reported

    can we please fix this issue of getting a disconnection error after waiting in a que for 3 hours. I like many others don't have the time it would take to re-enter into the que for an additional 3 hours or more. please please help us out ... @playnewworld

  • Jank_Tha_Tank Jason (@Jank_Tha_Tank) reported

    @playnewworld I appreciate you taking the time to work on all the queue issues. I can’t wait to play! #letmein

  • made2begreater zachary agnew (@made2begreater) reported

    @playnewworld please can you guys makes it to where we can just take our character to a different server. im already level 21 and grinded alot i dnt wanna start over but 5 plus hour to get in the serve with a chance of an error is no fun

  • JustPhatTV JustPhatTV (@JustPhatTV) reported

    @playnewworld Hey us east still is having horrible que times can you please fix it bc I really love this game.

  • MunizKenneth Kenshii (@MunizKenneth) reported

    @playnewworld update on the lag detected?

  • Bearichaun Bearichaun (@Bearichaun) reported

    @playnewworld thank you for the lovely servers, waited over an hour to get to 200 left in queue just to get an error communicating error and have to requeue.

  • Troye_______ Troye (@Troye_______) reported

    @playnewworld Adding worlds does not fix the problem. Server cap is 2k and you let how many sign up for server?

  • PsyPrimate Psychedelic_Primate (@PsyPrimate) reported

    @amazongames @playnewworld HOW can you have 0 crash prio? Absolutely absurd

  • PortsDirty ***** Ports (@PortsDirty) reported

    @playnewworld Fix NAE queue this is ridiculous 2k queue or move people to new worlds

  • Lakez_ Lakez (@Lakez_) reported

    @playnewworld your live chat doesn’t even work correctly so people can get help from support. Queue times no trouble ticket methods. What are you doing to fix any of it?

  • Snido757 Snido (@Snido757) reported

    @Chadesh @playnewworld Don't play them for a problem @playnewworld caused.

  • shtty872 Jason Chittenden (@shtty872) reported

    @playnewworld Fix the damn queues, 7 hours last night and now I'm in a queue of 2000 again 🤦🏽

  • SunGlyde SunGlyde (@SunGlyde) reported

    All i wanna do is play @playnewworld coming in from work then I sit down and login to a 2000+ queue xd.

  • Comedy_112 Comedy112 (@Comedy_112) reported

    @playnewworld how about you fix the bus in the game that were meant to be fixed after the betas?

  • KostyaSila Kostya Sila (@KostyaSila) reported

    @DOPESTSOLDIER @playnewworld Interesting, I got this error having gone from 1600->500 and it put me back at a new queue of 1700. Got to 1400 and it did it again and put me at 1850. Oh well.

  • hoofhearted4 Hoof (@hoofhearted4) reported

    @delmontyb @playnewworld Idk about all that (I haven't played but just from what I've seen) but it has to be one of the most successful launches of a game of this size (despite the bitching). Though I played GW2 day one and idr issues either.

  • Spellfrost1 Spellfrost (@Spellfrost1) reported

    @playnewworld @playnewworld please help, my husband has queued three times for his world and he keeps being disconnected. I’ve never seen him more sad. User name is Theebigbang this is the second day he can’t play from this error.

  • Cerabis205 Cerabis (@Cerabis205) reported

    @playnewworld WTF ARE YOUR SERVERS?! IM AT 98 IN QUEUE AND I GET RESET TO 700 AFTER IT FAILS TO COMMUNICATE. FIX YOUR **** HOLY ****

  • MunizKenneth Kenshii (@MunizKenneth) reported

    @playnewworld any update on the lag detected bug?

  • Funkmaster_Will William Rosales (@Funkmaster_Will) reported

    @playnewworld Anyone having issues with linking steam account for twitch drops? Every time I try to link it just goes back to (link your account)

  • xHearte_ Hearte (@xHearte_) reported

    @_rocketmapache @JJustHarry @playnewworld Yeah just add to the problem, good idea

  • JampaxTG JampaxTG 👻🎃 (@JampaxTG) reported

    @playnewworld I feel like working on character transfers would help solve this issue though? You’ve added new worlds, which is great. But players who have already started characters are locked into the old ones.

  • JonSnaw_1 Jon Snaw (@JonSnaw_1) reported

    @Adman43536 @giftzwergg @playnewworld Alright you guys win lol. I got a connection error at approx queue 130 and got fed up with it. Im starting a character on one of the fresh worlds that isnt as populated. I stand in shame lol.

  • NotViglio Liam Vigliotti (@NotViglio) reported

    @playnewworld Why not instead of “addressing” this issue you just solve all que related issues by increasing server size and offering free transfers

  • emzeo85 Sim Emzeo (@emzeo85) reported

    @playnewworld When are you gonna fix the eu servers. Fed up with long queue times

  • Diva9441 Diva944 (@Diva9441) reported

    @playnewworld Fix it! Queue 700!! Really?

  • teagarei th (@teagarei) reported

    @playnewworld @Chadesh pls fix bugs, (main quest, dungeon 25) in SA server taparloka, it's unplayable

  • ckichcal Chris (@ckichcal) reported

    @Barista_Boi @Skimatik_Gaming @playnewworld very true. i gave it a good review, either we would have laggy overpopulated servers and can't play or wait half a day and enjoy lag free amazing gameplay