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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (92%)
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Glitches (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Eferder
(@Eferderr) reported
@playnewworld @dealer_monkey Do not Add new world, create more space on serwers!!! Because so what u add serwers where ppl who choose at premiere serwer still have problem...
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Generic_NPC_Name
(@GenericNPCName) reported
@KodaZone @playnewworld This is always a problem on release for any hyped MMO. I just usually eat it and go. Unless it's FFXIV. Then I sit and watch the numbers lol
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🏳️🌈🌻Mimerss💖💜💙
(@WowMimerss) reported
@playnewworld Can you guys please fix the log-in servers? My boyfriend has been DC'd thrice now in a 3k+ queue when he was down to 900. At the very least let people tune back into the spot they were in, in the queue previously...... This is as bad as beta.
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IamTim
(@IamTimTV) reported
@playnewworld @P4wnyhof @playnewworld PLEAAAAAAAAASE DM me for an issue I have been having with a game code. Nobody will help me not even amazon customer service :(
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Sindri Freyr
(@Viorizon) reported
@playnewworld Sat in queue for 1,5 hours, got an error and placed at the back of the queue. I want my money back, this is outrageous.
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jay
(@JayT_1991) reported
@playnewworld your EU que time are ridiculously long, is there going to be a fix for this anytime soon?
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KodaZone
(@KodaZone) reported
@GenericNPCName @playnewworld We had this exact problem during the beta and its come to full release and I guess not enough was put I'm place for a known shortfall lol
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Flexina
(@Flexina76) reported
@DuodeDs @playnewworld nah, what i figured out is that people are running in space to keep them selfs in the game, makes me sad, cause that gives the rest of us issues getting to play
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k00k
(@k00ksta) reported
@VengefulMadness @indi_goldie @playnewworld It is not server capacity. The issue is the mechanics of the game itself, their are major choke points with even 2k players leveling at sim. speeds trying to kill the same thing. Try to get into a 50v50 war with 10k players even across 14 territories you will never see it happen.
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Hearrok
(@HearrokOfficial) reported
@gaming_woofer @playnewworld Yes they do, when streamers gather together 300-400+ people in the same area the servers lag out and crash. Check YouTube, plenty of videos of that.
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Luchy
(@Luchy_Gaming) reported
@playnewworld Wtf I was at 114 in queue after 2hrs then I got a random error and now I am 774... stupid garbage...
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TeamOnionBun
(@TeamOnionBun) reported
@playnewworld I was totally ready. Hopefully you guys get the queue issues worked out. I really enjoyed the time I had playing.
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eliogall
(@eliogall1) reported
@playnewworld when did you will fix the EU situation ? 400k player in queue no new servers ... it's rude to feel abandonned like that you guys are a failure ... 200k ingame for 400k in queue ... it's a ******* joke
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Mikael
(@Mikael54432288) reported
@playnewworld CAN YOU FIX YOUR ******* SERVERS ????????? I WAS NR.1 IN QUEUE AND GOT ******* *** ****** BY YOUR ******* **** *** TOO MANY REQUESTS . SO PLEASE PUT ME INGAME NOW BEFORE I YEET THE PC AND HANG MYSELF.
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David P
(@pan__vid) reported
Right now @playnewworld has 336.633 players in EU queue. With 2k players per server @amazon needs 168 extra EU servers to solve the problems. Right now there are 150. #NewWorldMMO
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Geek Culture & Tech
(@GC_and_Tech) reported
@playnewworld Game is great, once in no server stability issues, no bugs from the betas carried in to release, but more servers are needed for sure. At times there are as many players on the servers as trey are in the queue! Keep up the good work, get more server and DB hamsters from AWS! :-P
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✨ 🌸 make it magical 🌸 ✨| Comms Open
(@MagicalSamono) reported
@playnewworld Heres the fix: 1. From the Start/Windows Menu, select Settings. 2. Select Network and Internet. In the Status section, under Change your network settings, select *Change adapter options*. 3. When the Network Connections window opens, right-click your network connection. 1/?
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Andrew
(@MoonQuaver) reported
@playnewworld Hey! And information on the queue issue, especially being bombed out when getting close to getting in?
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✨ 🌸 make it magical 🌸 ✨| Comms Open
(@MagicalSamono) reported
@playnewworld Heres the fix: 1. From the Start/Windows Menu, select Settings. 2. Select Network and Internet. In the Status section, under Change your network settings, select *Change adapter options*. 3. When the Network Connections window opens, right-click your network connection.
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Vasil Mihov
(@Narghash) reported
@playnewworld i can't connect ot the eu servers getting error @mm_conner_rep_timeout can't even see my characters . PleaseHLP
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Michael Baker
(@rcher517) reported
@lordbottlefarts @saimy69 @playnewworld Really? I had no issues logging in at 10am est? Very little lagg. Too
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Louis Meller
(@MellerLouis) reported
@playnewworld Getting fed up of queueing only to get to the end of the queue to be greeted with an exception error. Almost 5 hours played on Steam which puts me over the refund request amount yet I've not actually managed to play the damn game. Ridiculous.
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jay
(@JayT_1991) reported
@playnewworld your EU queue times are ridiculously long, will there be a fix for this anytime soon?
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Krzysztof Sikora
(@Krzyszt55768738) reported
@playnewworld Yes yes u have months to do that . I didnt buy this because i know that will be a big problem with the servers . Thats only 48 % of positive opinions on steam .
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bRENNN
(@bren_phe) reported
@SUSPC7 @geoffkeighley @playnewworld if you get the que bug error, just click ok and wait dont do anything, and it will put you back in the que in your spot
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Sveeland
(@Sveeland) reported
I really hope @playnewworld increases server capacity and honestly puts out more server centers. Right now I have 100 ping and all the servers have like 3000+ people in queue. Basically I cant play the game cause I dont have the time to sit in a 3h login queue.
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Samuel sundberg
(@Samuelsundberg5) reported
@playnewworld 4 times now ******* fix it nig @playnewworld
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𝙂𝙧𝙞𝙢𝙙𝙖𝙧𝙠𝙡𝙪𝙡
(@Grimdarklul) reported
@playnewworld I enjoy the game, but waiting for 900+ spots in queue, just to be told "Failed to Login" is rather disheatening.
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Mnhustler
(@Mnhustler_) reported
@playnewworld When we enter the dungeon amrine it seems that there is extreme lag and it is impossible to attack the monsters and survive and also when we leave the dungeon the character is all buggy, fix pls server Alatyr @playnewworld
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Thor
(@Thor_Creates) reported
@DavidrHolly @playnewworld They obviously can't do anything, issues with space in alpha and beta and release. They can see the demand, they don't want to/can't supply.