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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (92%)
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Glitches (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Koala_King
(@Kranked_Koala) reported
@playnewworld FIX THE ******* GOD MODE BUG. Force a ******* server restart because we already know logging out and back in is what fixes it. Too many little shits running around in PVP flag that can't be damaged. Also, Just died to one and no respawn button so had to relog...
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Elixir Audio Productions (Wesley)
(@AdamCAudio) reported
Hey @playnewworld That's a genius idea btw, what you do is make login ques take over 2 hours so that if people are playing it on steam, they cannot refund it since the 2 hour period of "Login screen simulator" will have taken up the time. Shady af
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Rigel Ramírez
(@Osgarramirez) reported
@playnewworld 5 hours without an update. Let us change servers willingly until this is fixed, the amount of crashes and lag detected disconnections put a toll on our patience, we just want to play and most of us can't.
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Mokuchi
(@MrCurver) reported
@playnewworld support page is not working so this my last hope, my character says its wearing a life staff even tho im wearing a hatchet, i tried relogging and im bugged and unable to progress the game, pls help - server EU / Barri / name is Mokuchi
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Rigel Ramírez
(@Osgarramirez) reported
@playnewworld 5 hours without an update. Let us change servers willingly or something until this is fixed, the amount of crashes and lag detected disconnections put a toll on our patience, we just want to play and most of us can't.
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TheTacticalTaco
(@Tactical_Taco12) reported
Just waited 6+ hours in queue for New World only for the game to crash 20 minutes, now back into the 1700+ person wait :) Thanks @playnewworld
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Flames_Yue
(@Flames_yue) reported
@playnewworld I suggest you emulate FFXIV and make multiple instances on each server where the players can all login, there could be say 4 instances of each server as an example. 2k players per instance
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Brent Longfellow
(@empireclone) reported
@playnewworld Correction* If you are seeing this right now, it's because you cannot login due to horrendous que times.
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Miss Vendetta
(@MissxVendetta) reported
Imagine having beta period after beta period and STILL have 8 hour queues and when people CAN log in, they get "LAG DETECTED" and can't play. Worst part is I can't even refund it because the queue was over 2 hours. @playnewworld
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Alexander Figueroa
(@Alexand52253808) reported
@playnewworld Not being able to even login to play on launch is like mmo gaming beginning class 101 man how many mmos in the years have had this issue. You know you’ve gotten millions of dollars out of this game before launch and thought 20 servers was sufficient with 2k capacity. Literal math
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Preece
(@PR3ECE) reported
@playnewworld You’re joking right? My game crashes and I wait in a 600+ queue for a server just for it to fail to login when I’m 2 hours deep 23 in queue. Don’t buy this game because you won’t be able to play it more then once
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Ellerion Snow
(@EllerionS) reported
@playnewworld @briixxloveee Will this service be FREE?
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Nick Furno
(@NickFurno) reported
@playnewworld A couple of suggestions: 1. You need a queue placeholder so that disconnects and random errors don't kick you out of line (5 minute timeout giving time for a restart). Look at fiveM as an example. 2. To go with this a fast queue for recent disconnects/crashes.
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iNa-SiMulATioN
(@iNSiMulATioN66) reported
@playnewworld Anyone find it funny there has been no communication with the community about the queues and there plans to address this serious problem. I guess they have gone into hiding or something
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Tuqiri
(@Tuqiri) reported
@ExodusArias @playnewworld Yeah that's fair. I'm a bit shocked how Amazon with there AWS service was able to run out of slots and free servers.... Seems very backwards for a company that offers hosting lol
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ODB
(@OldDirtyBodt) reported
@playnewworld wonderful. Was waiting 45 mins from 360 Q down to 80 and server error. Checked some larger streamers, all in the 700+ Q. Good luck to get people into the game.
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SUPERSTEEL
(@Hubb2424) reported
@playnewworld 2 hours later and im still in the que system. Every big game always has trouble with servers. I mean come on learn from the past. This is stupid crazy.
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IsaacRamsay
(@isaac_ramsay) reported
@playnewworld entered que at 11k 30 mins after server launch, got down to 6800, took a nap and woke up to a nice surprise that I was kicked from que from an error and now back at 12k. We don't need more servers, we need higher server capacity. New World is more like Que World at this point
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jorden jones
(@jordenj51430980) reported
@playnewworld fix your Q errors I've gotten to 200 people twice abs errors out of Q to be out in the end of line. That's a joke
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Clizzy McFly
(@DiamondbackApe) reported
@ShowNwo @playnewworld This just in! 420k are on the login screen!
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Nicole Levesque
(@RaidianNight) reported
@playnewworld you guys going to fix these que times lol even this afternoon they were bad but now we’re in the 1000’s it’s a little much.
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Vladimir
(@vdmiro) reported
@playnewworld quest "something to prove" -> defeat overser zane in ebonrock cavern. 10 players stay in it's spawnpoint and nobody get quest done when boss is dead. killing it for 5 time now, pls fix it.
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sella
(@wearesohokids) reported
these queue times are ubelieveable. please fix this immediately or i will blow up the white hous im not joking !!! #NewWorldMMO @playnewworld @FortniteGame #bootydustwarrior
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Junkdog
(@JunkdogTv) reported
@playnewworld This will cause name issues no? That would suck to lose your character name going from NA west to NA east for example.
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Bang
(@Thebigbang3xl) reported
@playnewworld I don’t really mind the queues, actually I totally understand it BUT I do however mind the queues failing and me having to queue again from the back of the line. Fix that soon please??
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Brandon Hayhurst
(@TheNewbieKing) reported
@playnewworld just sat in my second queue for the day. 3 hours 1.1k people. Just to get an error at 47 people. Seriously guys?
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Hunter Biden's Laptop
(@Bidenisashill) reported
@BoltTBD @playnewworld only 10 hours? so your still in the que to login?
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rayan
(@ruhyawn) reported
@playnewworld after getting the "Lag Detected" message and getting booted, a lot of players are unable to rejoin after queuing and getting the "timed out while waiting for server to spawn the player" message. any update on when this will be fixed? waited in several queues to get timed out
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Paul Senegal Jr
(@psenegal) reported
@playnewworld Do you want to know how to fix the queue issue? Find a way to kick the inactives that are macro crawling, jumping while taking breaks instead of getting kicked.
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For Liberty
(@OnlyKingChrist) reported
@playnewworld 20 minutes and the login queue went from 1100 to 1000. Maybe in 8 hours I can play again!