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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Henrik Törn
(@TornHenrik) reported
@playnewworld Im happy for your records and what not, but instead of talking about how many people that bought the game, fix your servers. 2 hours in que for an error and then starting at 3400 in que again is not fun. We dont care about records. We want in...
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DStruct
(@DStructUK) reported
@playnewworld I just got from 3600 to 500 in queue then you disconnected me due to some login error, very frustrating
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Sir Doenny
(@sir_doenny) reported
@playnewworld It's pain, I will stream today how I solved the insane queue issue and play!
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JovemGabs Hyperanho OriginAaAal
(@Normalgabs) reported
@playnewworld What about South America servers? Last night me and my friends were disconnected and we restarted at the end of the queue. Please, this game is incredible, we hope you fix any problems with the crowded servers! Thanks
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Josh
(@Josh80379700) reported
@playnewworld just went from 3700 to first in que in around 3 hours to get a login failed box pop up and now I'm back in a 2700 player que. Wtf is going on
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TheBonj 🔰
(@TheB0nj) reported
@playnewworld I'm so happy I been in a queue for 4 hours to get in your game in EU Central, with someone living in Arizona getting in no problem!
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Hans Tomatoes
(@ProTomMastho) reported
@playnewworld Servers still not working. queueing?
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🖤🐺Elise: Lunar Skjaldmær🌙👑
(@PrinceManagarmr) reported
@brunoamorimc13 @playnewworld I feel like it could cause issues with the market and space in the world itself, it's only so big. Resources aren't shared. If they were to increase caps they'd have to do it in small amounts to make sure they don't over populate and cause issues in-game.
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Richard Young
(@Richy_Young) reported
@Gringo_up @playnewworld Of course it’s the problem when every single server has a queue of 800 or more and that wasn’t even peak Eu time. Later this evening it will be 4K plus queues per server all servers.
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Maar Ten | FBPE | 🇪🇺 | 🌱 | 🌐
(@maarten_2020) reported
@YisucraistRM @EmzieGaming @playnewworld Exactly and the queues arent moving forward at all. You could be waiting for 3 hours to move 2 spots and then you disconnect. Whats the point lol.
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JRM_8793
(@YisucraistRM) reported
@EmzieGaming @playnewworld Yeah, but when this happens every single time... After trying every step from the forum to solve this problem, and the problem is still there. Ive tried 14 times since yesterday with no luck. 3 times 2-4 hours queues to have the same error.
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محمد المري
(@MAlmarri777) reported
@playnewworld im playing in Hellheim and i played once and the game crashed and im not able to join again im stuck please new world can you guys do something about it and when we wait on line its goes to 100 and suddenly we crash and we go back 10k on queue come on guys please help us
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Santeri Pöysti
(@PoystiSanteri) reported
@playnewworld Still more avg players in que than actually playing. Whats your plan to fix this?
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the_real_vixentails
(@roxy_vixentails) reported
@elimeretv @playnewworld Bcs raising server cap gives alot more issieus on the longer run adding servers is the BEST option for term and short term if the numbers where raised lagg and fps dropps would happen and thats harder to fix
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Ian Rodrigo
(@IanRodrigo0) reported
Hello @playnewworld, can you fix a bug the dungeon of the level 25, many servers SA have this problem, aparently the dungeon have some like a desinc visually and hitbox too, players and monsters.
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Haerdad
(@Haerdad) reported
@slesinger @playnewworld coz just opening new servers wont solve the whole problem. Since I can move to a new server with my guild. If we get transfers straight away. I wont start over...
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Richie L
(@richLi0nheart) reported
@Seitzu_ @playnewworld Exactly the same just happened to me! Started as 3000 in the queue, got down to 140... then "error...." back to 2800 you go, 3 hours waiting already 🤬
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محمد المري
(@MAlmarri777) reported
@playnewworld im in love with your game so so much and i dont want to stop playing it because of the servers please try to fix the capacity of the servers we are not able to join with our friends and our clans you guys should fix this please
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peace lilly
(@ricecooker888) reported
@playnewworld 2000+ queue in the server where my main and company is. More servers won't fix this.
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Rew
(@Rewendor) reported
@playnewworld yesterday, I waited over 2 hours, got in, and got disconnected by server in 7 minutes. Today I waited over 2 hours, there was 1 player left, and i got "failed to configure" error. Please take your game, take your servers, and shove it up yo... Incompetency at best.
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wraith x the dot
(@wraithcrow) reported
@playnewworld Fix yo servers. I had 8,812 ppl in front of me and within two minutes, it jumped to 8,975!!!
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ImKable
(@ImKableGaming) reported
@playnewworld I understand adding new worlds which is great, we appreciate your hard work, but there is still the root cause issue where people don't want to start again and lose progress, the solution can't be to start again on another server for that world to suffer the same queue issues
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DrJohn
(@drjohnofarc) reported
@ZantyDesigns @playnewworld Unfortunately they tried to raise player cap in Open beta . It caused several new bugs I think atm 2k is a server capability issue.
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RevelFirst
(@RevelFirst) reported
@playnewworld fix the fking queues more servers = nothing
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N
(@Nyxlalix) reported
Waited in queue for 3 hours to play @playnewworld with 1080 people ahead of me I get “error connecting to server” so I have to restart queue and now there’s 1879 people ahead of me
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Patrick nilsen
(@Patrick72888) reported
@playnewworld Please add a 5 min timer when you disconnect before you get in que again \o/ boring to sit 2-3 hours in que when your game crashes :P
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Ben Sutton
(@BenSutt28541832) reported
@playnewworld Genuinely Pissed off, i cant believe i wasted my money on this game and you havent even made enough servers and big enough servers for everyone, ******* stupid. ive been queueing for hours and hours and all i get is an error
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Sam
(@samzTv_) reported
@playnewworld Please stop adding new servers and just fix the severes you have already their ,always laggy/and que times are ridiculous 👍
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Jonny Lemons
(@JonnyLemons) reported
Network connection error @playnewworld Got kicked from queue.. I might cry
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Mark Addleton
(@AddletonMark) reported
@playnewworld What's taking so long to get a fix in place for these server queues??? Spending double the time queueing versus playing, not by choice, it's quite unbelievable..