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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Cece (SKARS)
(@CeceGaming4442) reported
@playnewworld I had no trouble getting in 12 hours ago….hubby gutted he hasn’t been able to play yet though 🙈
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Filipe Afonso
(@Tempus7Cav) reported
@playnewworld Server capacity will need to be increased anyway because we will end up with the same issue when the transfers go live.
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RICKMA
(@RICKMA) reported
Hey @playnewworld why is my character in Plancta when I started on Camelot yesterday? Is there a glitch or something?
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Skyliner1909
(@Skyliner_1909) reported
@Bludgen @playnewworld If u close the error message and DONT press play u will queue automatically again on the spot u got the error message. Try it
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Pieter-Adriaan van der Walt
(@Pieter_AdriaanW) reported
@pluddz @playnewworld If you get that error, then press the "x" button and NOTHING else. Eventually the queue window pops back up with your original queue. If you press Play you reset it.
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hemligman
(@pluddz) reported
@playnewworld I've been in queue for a total of 11 hours today, got online once for 15 min then disconnect into 3.1k queue again.
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〰️
(@danielkkkkj) reported
@playnewworld please fix amrine excavation in the br server kigal
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Lucky_Locks
(@locks_is_lucky) reported
Can y'all fix the Overseer Zane respawn time @playnewworld ? I was in there for nearly an hour trying to kill him. But his 5-6 minute respawn allows for 20+ people to be in there at a time that half of us can't even get a hit on him to get credit. It's ridiculous. Thanks
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Runda
(@Ronda_CSSbHard) reported
@ElTony1620 @CtrlAltTaco @playnewworld 'even if they increase server capacity alot of people will want to join the server i am.' bro it holds more ppl tho, whats the problem
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Angry Pickle
(@AdrianKEKW) reported
@MrClean_Pop @playnewworld Not broken just join a new server
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Ulf Knauer
(@knauer_ulf) reported
@playnewworld So **** Waiting 3 Hours getting an Error. Waiting 3 Hours Again Same Error Again and now i need to wait 3-4 Hours Again. Thats Bullshit
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Malgolath
(@Malgolath) reported
@Vibrashun @Delebrin @playnewworld I had to reinstall and delete my character to finally not bug out through the queue. Luckily I had never made it through the queue so deleting wasn't an issue. They just put out they're gonna start raising server capacity so hopefully that starts alleviating the queue. We'll see.
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Heather
(@thesupprincess) reported
@playnewworld Can we address the error people are getting thats kicking them out of queue that they have been in for hours and putting them back at the end of the queue list when they rejoin?
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FangoFett
(@ElTony1620) reported
@Ronda_CSSbHard @CtrlAltTaco @playnewworld The problem is that they cant increase the servers capacity by alot that would cause problems. There will be a limit and if theres a limit they cant fix it.
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FangoFett
(@ElTony1620) reported
@Aetholite @playnewworld But there will be a limit and if theres a limit they cant fix the issue.
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Hayley Bonvillain
(@AnotherDogMom) reported
@playnewworld Suggestions to keep from lagging and crashing when reaching towns?
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Vibrashun
(@Vibrashun) reported
@Delebrin @Malgolath @playnewworld Yeah so my problem is I’m level 23. I lagged out bcuz internet got unplugged and now I’m in starting area queue. Basically a bug happening when the game crashes
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C9 Judite
(@judite) reported
@playnewworld work in your mass report ban problem i had been banned streaming for 2k people because i had haters mass reporting me
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Hoopala
(@gowland_craig) reported
If you have an issue logging in, click ok to the error and leave it for a minute or two and it will requeue you at your previous spot. Could have told us this earlier @playnewworld Queues are huge due to orphaned connections #PlayNewWorld
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Derek Gray
(@Wulfencurse) reported
@playnewworld I appreciate the addition of new worlds as do many players not yet invested in communities, clans, and friends. A major fix to the queue system is the recognition of the lack of a queue forgiveness system. When the game crashes players shouldn't be expected to wait in the queue.
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FusionTetrax
(@LaxityDragon) reported
@playnewworld i still haven't gotten my twitch drops from watching all the hours correct account connected to steam from twitch connected ingame but still say i do not own the weapon skins from the drops ingame even tho i got the prime reward with no issues
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3d3nFPS ➐
(@3d3nFPS) reported
@playnewworld Fix overseer zane
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Szabó Sándor
(@sandorur) reported
@playnewworld You *************, I was ******* waiting for ******* 4 hours and now I'm ******* disconnected and I'm again the 4000th in the que because you ************* can't program a ******* login server. Worthless idiots. **** your character transfer.
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Bloodydave
(@Bloodydave17) reported
@playnewworld also fix the disconnecting from ques? I know the last suggestion has been taken into consideration
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hemligman
(@pluddz) reported
@playnewworld How about you add a feature that lets you keep your place in the queue after getting the error message saying something about "too many requests"? I've gone from 1.6k spot to 3.3k, then 20 minutes later I went from 2.8k to 3750..
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Coredainity
(@Coredainity) reported
@pluddz @playnewworld You keep your position (if your game dont crash). Dont hit the play button and after 30 to 60 seconds the queue will pop up again
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Liam Crawford
(@Hamb0iiiz) reported
@playnewworld 7 hours queuing, sat from 3,000 in a queue to play with friends twice, then get a disconnect error when <500 in the queue..
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SheepDenTV #NewWorldMMO
(@SheepDenTV) reported
@playnewworld Are y'all trying to play with streamers? Jus saying, that's why you are having issues in queue lol
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Natendo
(@Naytendo_64) reported
@playnewworld As an AWS Data Center Engineer let me say I understand the problem lol
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Simon 🐺
(@Camden_Woods) reported
@playnewworld yeah.. and as I write that, having queued for fours hours, I now get some BS error message that's kicked me from the queue. Game is literally unplayable for me. Fun fun.