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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Cody
(@CdubFromMI) reported
@Calibal94 @playnewworld @FelixScollen 4000, isnt enough, modern mmo's can and HAVE been running 5-10k people per server no problem and amazon regularly totes how good their servers for sale are, they're just being cheap/lazy
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Elizabeth Williams
(@Keep_On_Reading) reported
@playnewworld *was* nice getting into game...playing..but then the dreaded *lag detected* msg and got booted. Now stuck at #5 in starting area que for the last 30 min with no movement.
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Corathan
(@corathan_gaming) reported
@playnewworld Nothing like waiting in the que for almost 4 hours to get to 392 only for an error to occur, kick me out of line all the way to 25000. Fantastic release.
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BlackoutGamingChannel
(@FollowBlackout) reported
@Vexx_VI @playnewworld I'm on the game and have been since 6:55am BST problem is my company isn't. Ideally we need players who are in the q that have no commitment to the server to maybe pick a quieter one
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Eric P Hall
(@ERefusenik) reported
@ShowNwo @playnewworld Problem is almost 300,000 of those are european players stuck in 30-500 hour queues.
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BlackoutGamingChannel
(@FollowBlackout) reported
@Vexx_VI @playnewworld I'm on the game and have been since 6:55am BST problem is my company isn't. Ideally we need players who are in the q that have no commitment to the server
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Matthew Maples
(@Meyples) reported
@Heromofo @BronzeClown @playnewworld Yeah the biggest issue is the 2k server cap. There just isn't really any excuse for that. Awesome game but I feel like a company who has the server experience Amazon does would have been a bit better prepared for this. But it will sort itself out.
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OsrsPhung
(@OsrsPhung) reported
After Delaying the game multiple times to "fix" the game and make it better, the game experiences crash areas and server errors in certain areas. Queue times are even slower than the beta with less people; Game's unplayable. #PlayNewWorld
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Dante
(@D4nt3_87) reported
@playnewworld Can we get a priority join, if we get Disconnected? just got an "unexpected disconnect" put into a 600+ queue
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PGG DarthRejects
(@DarthRejects) reported
@3GoneRouge @playnewworld They had server que issues in both betas but didn't plan for more then a 2k player cap per server? What a joke
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Dr John Smith
(@KThoth313) reported
@playnewworld @playnewworld HEY, Step up. Not even a Que. Whats up. Fix when? No way this isn't intended!
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Pretorian
(@BrBorja) reported
@bgaffney67 @playnewworld To fix this problem you need join again on the server?
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Hobbesy 2.0
(@Hobbesdawg) reported
So apparently @playnewworld doesn't hold your place in queue if you crash out. BACK to the back it is. Right now averaging 1000 places moved per hour, so in about 8 hours I guess I'll be in. Well played Amazon. 46,000 player cap between ALL the Westcoast servers, 2k per server.
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Dre Vazquez
(@drevazquez007) reported
@TheFloydMurphy @playnewworld @amazon 154,000 available slots and there’s over 300,000 in queue to play? That’s a ****** Launch if I must say. I just got unlucky by having a game crash after leveling up to 11 but that’s as 8:30 AM so all progress I’m falling behind and I got other days off!
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JokerNUE
(@RealJokerNUE) reported
@playnewworld This is BS I got in and lag detected > waiting to login… put me in 8 in the queue for 20 minutes no movement if I leave I join a 20,000 queue…
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Pretorian
(@BrBorja) reported
@SamanthaVials @playnewworld How can fix this? I've the same problem
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محمد المري
(@MAlmarri777) reported
@playnewworld will there be fix for the queue i have been waiting for more than 7 , 8 hours in the queue is there a fix ?
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PGG DarthRejects
(@DarthRejects) reported
@Jacques10170797 @playnewworld Great launch when 90 percent of their players cant get in the game. 2000 caped servers is a joke. They had server que issues in both betas so why would they cap at 2k a server. Amazon dropped the ball on this ******* game
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Dakota Nicely
(@DemoDakota) reported
@playnewworld fix your **** game I can’t turn in my syndicate quests to the representative so I’m wasting time doing the ******* things for nothing.
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Trollgaming208
(@Trollgaming208) reported
@Jimmy70637423 @Oshzak @playnewworld I'm okay with them limiting the servers for right this second. Launch is honestly going pretty good. I have no issues waiting to get into a mostly stable server rather than get kicked because the server is crashing due to too meany people and then hopping back on over and over.
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Casalcuin Crow
(@CasalcuinCrow) reported
@playnewworld I think people are being a little ridiculous. It’s launch day, you cannot expect to have a smooth experience for a game that has constantly been pushed back. Too many people want to start ASAP and that’s the problem.
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NoT ToDaY
(@WinOrGoHome7) reported
@J_Junkin @playnewworld @FelixScollen the real problem is low server capacity, i play from spain, and here in spain a group of streamers have agreed to play together on the same server to maintain a healthy fight and keep the server attractive with pvp events between clans, and that community has around 3k players...
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wiseleadingblind
(@wiseleadingbli1) reported
@Zaknefian @pizcu13 @playnewworld First, that's a game design problem where they FORCE you on to the same server. Second, this is AWS. They don't even NEED more than one "virtual" server. They have all the capacity of the world. Just ramp it.
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Thanja
(@Thanja12) reported
@playnewworld Very disappointed at tonight's release. I played on au server and was looking forward to playing in the YAMA server and chose YAMA SERVER, only to find out when I reached level 10 that I was put in EDURI server. There were multiple players who experienced the same bug or glitch.
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Cornello
(@cornellooo) reported
@playnewworld fix your game and servers
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Mark Olsen
(@TrainingKourse) reported
@playnewworld i get in to game and my controls wont work. I have been stuck in the tutorial and only my mouse controls work. is there any way to fix this with out going through a 1 hr queue again
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KingRulez
(@EdvanioFH) reported
@playnewworld @playnewworld help plz, several people on the forum are having the same problem! we want to play!
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wastedblood
(@CamarenaYuliano) reported
@AnthonyKongphan @playnewworld What good are keys if you can't login
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jamskiii
(@jamski_11) reported
@playnewworld It's just like Outriders all over again. Connectivity & server issues 🥲
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Luffy
(@LuffyBCG) reported
@playnewworld You need to raise the server cap, nobody likes it and its such a terrible idea, the game would be better off with 10k people and lag over not being able to play at all?