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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Snackdaddy Zach McAllister
(@ZachNerdTemplar) reported
Hey @playnewworld, Can you fix the bug where hotkeys are activating while I'm typing something? I can't type a message of the day, my trading post constantly cancels due to it and it's just really problematic when I can't type in a MMO.
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Polskiii
(@CookieBitch241) reported
@playnewworld can you fix the EU dungeon servers ??? It’s like 5000ms delay for everyone
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Jon
(@Lyrcmck) reported
@smoresandoreos @NWCompendium @playnewworld Kicking 100 people who are AFKing is not going to change the fact a lot of these servers have queues upwards of 700 people. Those 100 people will only rejoin the queue increasing it again. Fundamentally the issue is server capacity
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denitrifi.gaming
(@denitrifi) reported
@playnewworld fix your mass reporting system, I just got banned for 24 hours for using the word Jew.
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Dakotah Snyder
(@Donkeykong0303) reported
@karnizarchada @playnewworld I’m having problems when making the game into 1440p. I’ve a 4K monitor but when trying to do anything but 1080p the screen gets “squished” everything becomes short
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Frey
(@frey_online) reported
@playnewworld Just disconnected and now once again I'm in a queue that will take 4+ hours, so basically I'm not playing tonight. 1 week into the game and still the same problems since launch. I'm on the fence if I should be investing myself in this game. This is really poor.
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Zackary NaNaHaygen
(@NaNaHaygen) reported
Man when is @playnewworld gonna fix the dc bug. I logged out by returning to menu -> exit to desktop. Why is the game bugging out and leaving me on the server. That’s twice now where I can’t play before my job because the game broke. @amazongames
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The Wolf of Call St
(@TheReal_Pino) reported
@playnewworld it would be nice if you all made a public acknowledgement in regards to several users dealing with crashing issues, people are paying $40 for a game they cannot play, with no acknowledgement from the development team. It’s concerning
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opinion person
(@0pinionperson) reported
@playnewworld fix your game please lol dungeon lags and then kicks the entire group out
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Epic Nooblet
(@EpicNooblet) reported
@playnewworld Is there any update on this whole "Timed out waiting for spawn point" error? I tried creating a new character on a med pop server and I have not been able to log into it all day. Tried a different server after deleting the character and that worked just fine...
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..
(@YoneShippuden) reported
@playnewworld I get always the ingame message lag detected and then the game disconnent me, aber 4 hours in queue im finally again ingame and then it crashs im so done...please give us as soons as possible the free server transfer
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Joey
(@chewyy_23) reported
Hey @playnewworld Seems to be a bug with cooking and Sausages A homie is having issues and its turning travel rations into light rations Tweeting this to you as he doesn't have a twitter. Can you fix this?
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JustARandomAccount
(@JustARa63312556) reported
@playnewworld this is unbearable to play. I waited for 2 and a half hours in queue, I start playing, I get a disconnect after 15 minutes at most, I don't get a few min window to get back in, instead, 2k queue now... How long until the transfer tool is ready?
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👹Kraaagoth👹
(@kraaagoth) reported
@karnizarchada @playnewworld I am hearing that it's a problem with the cards, not New World, but how come they cannot handle New World when they're supposed to be new gen cards? That's so dog **** lol
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nabwae
(@nabwae) reported
@playnewworld Hello there, could you also please make a thing so that when you disconnect you still have spot reserved for like 5 minutes? Unless you get kicked for AFK. It happened to me multiple times now that my game crashes in the dungeon and I can't return into it because I get into queue
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Sofi
(@not_sofii) reported
Got to position 1 after hours of queueing and got 4 errors in a row: Failed to configure Expired token exception Not authorized to begin login flow Expired token exception Now back to 1140 position :) @playnewworld bestie whatsup?
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Ömer Faruk Göncü
(@Omer_F_Goncu) reported
There is a lot of lag at dungeons in Duat server. This problem persists for 4-5 days. Please fix this issue. @playnewworld
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DPS Fitness/DazStan
(@DPSFitness_) reported
Yoooo @playnewworld my game has crashed a couple of times now whilst running portals. There has been a lot of people there when it’s happened. I have a 3080 with 5600x frames capped at 60. Is there any fix or anything I can do to prevent this? Thanks in advance.
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🌙 SpookyRiot 👻 🖤🤍💜
(@VeiledRiot) reported
@iamCodec @playnewworld Sounds like they plan to explain it... but unless it's an issue they'll just run with it. They probably will let people figure out how things work instead of going into things people likely won't understand. After a certain technical point there isn't a reason to explain it.
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Fast D Marcus
(@MrZy48322738) reported
@playnewworld Lovely 4h q then kicked and it won't put me back in the queue. Lovely system might be good to fix it soon.
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Johan Sjöö Ferm
(@JohanSjFerm1) reported
@playnewworld What you need to do is fix this "lag detected" crap that makes the game unplayable for so many of us for no reason. You literally have people sitting on the same network with 1 person getting "lag detected" every 5 min while the other one has no issue. Fix it!
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mirket
(@mirket2020) reported
@playnewworld Please fix high CPU usage.
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*fusion.*
(@FusionRL_) reported
.@playnewworld Can you guys please fix the “Amarine” bug. It just keeps loading when you sign up for the dungeon and I can’t go any further in the story😐
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IStreamSandwich - Stephen
(@istreamsandwich) reported
In the middle of Starstone Barrows Expedition on @playnewworld - hit with a crash (no explaination, just game closed while healing the group) Try to get back in ASAP... click play less than one minute after crash.... 695 queue. The fact there's no grace period is dumb.
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Dragnflyy
(@dragn_flyy) reported
@Chottis92 @playnewworld I haven’t even done a dungeon yet,but I did restart and didn’t do anything. Maybe I was just having a weird glitch idk
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Michael Nelson
(@realMNelson) reported
@FusionRL_ @playnewworld What’s even more frustrating is I’ve tried the forums, in game reviews, and Twitter and it seems @playnewworld is completely ignoring the issue. The responses on the forums are basically “too bad”
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Kdog
(@KdogLive) reported
So uhhh... How we looking on that Rapier Evade camera bug fix @playnewworld ? Asking for a friend. 👉👈
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stan stanton
(@SStanstanton) reported
@AmazonHelp hi can you help with problems with @playnewworld. I'm thinking of getting a refund because i can't rejoin the server I have invested over 50 hours in because of a server error. I paid for a game I can't play anymore.y
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Alvaro
(@Alvaro022017) reported
@playnewworld my game crashes everyday at the same time and I get s fatal error everyday 18:30 to 18:40 CET , I wonder if something goes on server side at that time that causes the fatal error, after that time window game works fine
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Aled Thomas
(@agentaled) reported
@playnewworld Stop retweeting streamers, and get the queues sorted. "Failed to join login queue" is wasting people's time, hours and hours at a time. PLEASE sort it out.