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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Rango Rangissimo
(@SenorRangissimo) reported
@playnewworld does this update at least fix the insane gpu usage - especially in the menu? ;)
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Schrumpelhut
(@Schrumpelhut23) reported
@95Gunnerr @studingo @playnewworld then delte your 1 day old charakter and start new with your friends problem solved.
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Paul
(@Paul_PandeM) reported
@playnewworld Guys, they know that EU ppl are pissed. You dont have to repeat it over and over. Yes it sucks, but I am sure they are already working on a solution about the Mid-day Patch problem. Dont waste your energy on writing toxic comments. The game is amazing and I just appreciate it.
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Flippkuh
(@flippkuh) reported
@ImAmlet @playnewworld well you need to do something to fix a live unfinished product......but 6h for just bugs , that just shows us yet another company who puts out unfinished games
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skydron
(@skydrono) reported
@playnewworld Do you start coding the fixes when servers are down or why can't you make the server update like all other gaming companies? Bring server down, patch them and bring them online.
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Amelia
(@Usalia2k) reported
@Xeirus @TimTr13 @playnewworld Yet WoW/Blizzard fix bigger and more bugs with only 15 minutes maintenance?
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arciere94
(@arciere94) reported
@MarcelvMartins @SUBZEROMMO @playnewworld Then fix the primetime region first at least, is it that unreasonable too?
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X
(@Xeirus) reported
@Mentalmackem @TimTr13 @playnewworld Man, you really don't know anything about IT huh. Sometimes a server has issues that another doesn't.
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sertan hil ($)
(@setojrr) reported
@playnewworld waiting for hours just for bug fix amazon you started doing silly things
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Almighty Majesty Toomp XIV
(@thomzors1) reported
@playnewworld please fix ur priorities
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mawelous
(@mawelous_hg) reported
@buschi3112 @playnewworld what do you need to know more than that? It's not like a more detailed explanation would change anything except wasting time of someone who should solve the problem because then he has to explain it to the social media guys...
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Amelia
(@Usalia2k) reported
@Xeirus @TimTr13 @playnewworld Yet WoW/Blizzard fix bigger and more bugs with only 15 minutes maintenance? And a whole patch even a whole expansion only takes an hour?
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Nicolò Russo
(@NikcohCSr) reported
@playnewworld TAKE THE ******* SERVERS DOWN AT NIGHTTIME FFS
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Pascual Mauricio
(@Jalipe_Jude) reported
@Fugglet_tv @playnewworld Sounds the same problem @RuneScape has had with bots!
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Sam // SlimmrockTV
(@SlimmrockTV) reported
@XearTTV @playnewworld Could they have the patch go out then have server down time separate? Plenty of games do pre downloads for patches that don’t instantly go live
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Lucidity
(@LucidityNA) reported
@playnewworld Stop saying, “you’ve never played an MMORPG!” to justify the extended maintenance times, please. Even OSRS hasn’t had this issue and the game is old. There just needs to be better communication from the NW team and more understanding from players. Frustration is normal.
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Gary Hunter
(@Mentalmackem) reported
@Xeirus @TimTr13 @playnewworld clearly that's why i'm a network engineer, you fix where the demand is first, seen as its currently EU Prime and only 9am on the west coast you fix EU first and west coast later to keep the most impacted customer base at that time somewhat placated
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Dazz Waring
(@dazzoboy) reported
@SeaOfConcepts @ImAmlet @playnewworld Don't be silly, They will say 3 days but due to technical errors this will be extended to an unknown time
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Emmanouil Eisa
(@EmmanouilEisa) reported
@playnewworld so you fix US servers first when eu have peak times atm , how can you mess this up@so bad jokers
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Nathan
(@Nathan51538005) reported
@DaraVelour @paytonVW @playnewworld EU has more servers, yes, but 0 servers are currently available in EU, so your logic is flawed. They either have an issue with all of EU, or they actually started the update process on EU last. If it's the later, they are idiots.
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Defectio Solis
(@Joaxwa) reported
@playnewworld Is this by choice to fix eu last? Or is it random?
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Olle Andersson
(@Didrik_D) reported
@playnewworld Call @GuildWars2 and ask them how small patches SHOULD be implemented. Minor patches like this shouldn't take 6hours. Is it because the game doesnt have its own launcher that you have to put the servers down instead of implementing an update that would only require a gamerestart?
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Babadykek
(@Miguel06707782) reported
@Michael54494534 @playnewworld you clearly are not 60 and if u are , you did not even kill and do any 60+ expeditions or will world bosses or lvl up the gathering and crafting... just shh it bruh , the only thing they need is to fix the bugs and the hitboxes and that stuff
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LouisLio
(@kimohunt) reported
@playnewworld To be honest, this maintenance delay is worst than any type of bugs/exploited/lag/queues we ever experience. Would rather having all the bugs but we can still run ingame than trying to fix few things for 6hours+ XD
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Marcus Borg
(@MarcusBorg) reported
@playnewworld @playnewworld whoever is in charge of your service management for change control needs to get a grip on these failed changes. That is the second successive failed change window. I assume you are running incident & problem management as a follow-up?
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savagejourney
(@savagejourney_) reported
@playnewworld sad, ******* sad. you guys are so shameless. EU getting ****** AGAIN. Cant wait to see every single bug still IN the game. but hey, you took 10 hours to fix fast spawning boars CONGRATS. rats
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EvilScotsman0
(@EvilScotsman0) reported
@Nathan51538005 @playnewworld Not lazy no, Steam is the issue I would imagine. I have a steamworks developer account and from what I've dealt with in the past, client side patches go out worldwide at once. If they held the game on their own app store like most MMO's they'd have no issue staggering it
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NotiK
(@N0tiK) reported
@playnewworld 2/2 We have been unable to perform preparation activities with our guildies in order to conform the groups. Do you guys have some future plans to address this issue?
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schl_ynch
(@YnchSchl) reported
@MarcelvMartins @SUBZEROMMO @playnewworld the problem is the timing. they have 18 hours outside of the prime time of their largest player region.
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Charlie
(@charliemartnn) reported
@RealSilCS @HeartsOFFire14 @playnewworld I'm sure they will employe you to fix it