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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Sergeant GirlDad
(@SirCoomes22) reported
@playnewworld I would love to be able to actually play the game first. Very frustrating to upgrade entire PC; play beta no issue, launch no issue and then boom server transfer update happens and I am now crashing 5 minutes into a game after every launch.
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Mike
(@xBlackcat__) reported
@playnewworld Can you please just fix the well guardian boss already?
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Troy Holloway
(@holloway_troy) reported
@playnewworld Need to fix server connections and lag issues Everytime I go to kill something I always lag out.
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𝗦 𝗣 𝗟 𝗨 𝗥 𝗞 𝟯 𝗡
(@Splurken) reported
@playnewworld @CaMaKStream How do I get a refund on the broken game?
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TheHebrewhammer
(@TheHebroohammr) reported
@playnewworld Can you at least given token updates that server transfers are still being fixed? Your lack of communication on problems with the game are quite glaring both here and on your forums.
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NeatoCogito
(@NeatoCogito) reported
@Anonymo91579355 @playnewworld Hit box is inconsistent, with arrows often flying directly through an enemies chest without registering a hit. Believe issue to be present with headshots as well, but the hitbox is so small there that it's difficult to tell.
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Flip
(@Flipplol) reported
@playnewworld so i get a "lag detected" then get booted from the game now im in a que of 413 people, nice game! well done
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NeatoCogito
(@NeatoCogito) reported
@Anonymo91579355 @playnewworld Direct Hit doesn't work. Battle Precision has no effect. Rain of Arrows will not resolve after firing if you weapon swap. Bow will sometimes glitch when using an ability, freeze the character with a drawn bow, and put the ability on cooldown.
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Qweets
(@TheQweets) reported
@OnepegMG @playnewworld OMG FIX THIS STUFF, This video opened my eyes to so much going on that I haven't seen personally. Makes me not want to play.. Good **** as usual Onepeg
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Terenn Nash
(@TerennNash) reported
@playnewworld Disable wars. they are meaningless slideshows where the side thats better at exploiting lag and broken armor perks wins. its soul crushing for legit players and is harming the game experience long term
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Lobeetobb
(@lobbe_tobbe) reported
@playnewworld You split up our friend group, please take a stand. Atleast compensate us. Just tell us your having problems, and how long its gonna take. You shouldve sai on friday that transfers arent coming back u til next patch..
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Richard
(@tokyo_rich) reported
@playnewworld Tons of broken quest lines at 60+, PvP and weapon and armor all broken /doesn’t work as intended, etc.. but pumpkin templates! Thank God.
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E-Rock
(@erichillis) reported
@playnewworld Please disable Wars. They are totally broken. It is not fun fighting against statues due to the huge lagfest going on in the wars. This is not acceptable. Please disable the wars and fix them and we will be happy. Thank you!
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whosnachos
(@whosnachosyt) reported
@playnewworld fix damn Dryad spawn and tons of bugs, with latest patch. Want to finish weaopon quests. "Obtain the Living Crystal from the monstrous Dryad at the peak of Malevolence!" - only on restart
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Philip Snider
(@redins_) reported
@Arrradiance @playnewworld I’d take them acknowledging publicly the bugs/exploits/server issues. And clearly communicating a plan and maybe disabling war for the time being because it is just a statuefest. Just to name a couple things.
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panda
(@iKungFlu) reported
@playnewworld FIX MARAUDER FACTION PVP MISSON ON SHATTERED MOUNTAIN, "INFILTRATE" MISSION HAS BEEN BUGGED SINCE LAUNCH!!!!!
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Lexmau
(@NokiLex) reported
@playnewworld Will celebrate if you idk fix war lag/portals or outpost rush
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Hawkins
(@MajinRod_RED) reported
@playnewworld i want to see what i payed for in my house. and im not gonna buy the 20k house if that changes smth about it. cause then i get broke in no time with your tax system and how much it charges me... every 5 days... and making money with a broken economy like it is now is to hardcore.
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hani alghamdi
(@hitlar07) reported
@playnewworld don't play this game is Alpha until now not ready with bad lazy support team they fix 1 bug in a week and there is 1k bug in the game
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Gustavo Villaran
(@gvillaran) reported
@playnewworld @EmilEntenburg maybe if you fix the world transfers, i will.
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Corgi
(@AlexCorgi1) reported
@playnewworld Or maybe we can get a feature that isn’t broken in some way? Like is that even possible?? Lol
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joshmutiny #BLM
(@joshmutiny) reported
Absolutely LOVE @playnewworld, and will be playing for the foreseeable future, but they are running out of time to be communicative about the constant stream of issues that keep popping up, and tell us their plan, before people start leaving en masse. #NewWorldMMO #NewWorld
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Austen Toole
(@austenctoole) reported
@playnewworld you guys need to make a public statement about the state of the game. Endgame is completely broken. Nothing about it is ok.
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Toyoda 89%
(@JToyoda) reported
from
Los Angeles, California
Waiting for @playnewworld to to fix the war lag exploit. Would be nice to not lose territory for getting your whole army get lagged out with aoe effects.
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KarenTookThyKids
(@KarenTookTK) reported
@playnewworld #NewWorldMMO #newworld fix your game. 3rd day now I can’t even play the game I paid for and your customer support just tells me the same thing every time
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Amy
(@sourbroon) reported
@playnewworld When are you going to disable wars so that you can fix the slideshow lagfest that's happening in literally every war? I'm literally watching @Gothalion fight statues trying to defend in this war.
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Travis
(@Travis34251802) reported
@playnewworld It's hard to care about these right now. Others are being a bit aggressive, but I agree with their message. You need to provide an update on the transfer issue - should we expect it this week? Amazon is supposed to be good at customer support and communication. Communicate, pls
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danny
(@dannyvincent91) reported
@playnewworld Maybe you should fix the fact people can cheat wars by lagging the entire thing instead of ******* around with a ******* pumpkin
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Ghost1776
(@GR1776) reported
@playnewworld you know there are lots of companies cut in half and friends separated right now because you shut off transfers. 4 days without an update ****** unacceptable and ridiculous. Fix it or at least ****** say something.
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Nate Steil
(@Fresh_Steil) reported
@playnewworld please fix your game cause it’s about 6 months underbaked 🙃