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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Brothers GAO
(@Brothers_GAO) reported
@playnewworld severs down Marias sever keep getting this msg got kicked 2 tines lag??
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Pavlov
(@PavlovStoicho) reported
@playnewworld Okey its **** when u wait 1h with 2k Q and in 100ppl Q give error and again 2k Q
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J C M D
(@derrfe) reported
@playnewworld unable to play tutorial as my character ends up not being able to equip shield and rations , this is happening in multiple worlds , how do i fix this bug ?
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SABER #NWcreator
(@ItsSABER_) reported
@TvSelmo @Smile__Marks @playnewworld Yeah it’s only been like a week and a half since launch looks like they just fixed the major problems
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Shabaan - IDWBU
(@IDontWannaBeU) reported
@ZultraOrbitant @playnewworld I have the same problem
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SABER #NWcreator
(@ItsSABER_) reported
@myesm @playnewworld They tried doing everything they can on there end but the problem is actually to do with Evga messing up the manufacturing of your card only 24 cards were ruined and they replaced them immediately so could happen but extremely unlikely
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Politics
(@DemocracyIsGone) reported
@Morpheus2812 @playnewworld What do you mean “learnt nothing from closed beta” 1. You can’t fix “queues” servers have limits and games have limits 2. Initial server load will always be a problem regardless of money, company, infrastructure, etc 3. this is how MMO launches are should not expect anything else
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Politics
(@DemocracyIsGone) reported
@EmmanouilEisa @playnewworld You can’t “fix” queues the servers have player limits…
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Capitalism cannot solve the climate emergency
(@bill_was_right) reported
@playnewworld sort the lag issues in start areas out, makes it unplayable
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Derrick
(@Delayed_Pause) reported
@playnewworld I did try and login just after 7am BST and managed to create a character, but then I got stuck in 5000 person queue. So much for having a little play before work lol.
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jordan
(@JJT923) reported
@Sammahell @playnewworld Same I can’t even launch the game past the new world logo.. had zero issues with both betas
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Numlefar
(@ZippyTehZip) reported
@playnewworld Game has been refunded. Fix the game freezes and at least give me a error message when games crashes so i can troubleshoot.
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Seez
(@SeezOnSocials) reported
@playnewworld Fix Hades...
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Protein_404
(@Tonyahaugen_) reported
@DannehTV @playnewworld so.. 2hours of gametime.. then the server crashes? FIX IT
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Judge Zeus
(@judge_zeus) reported
@playnewworld Hellheim server, majority can’t press E to interact, tried relog, restarted game and died still no fix…
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KDSBest
(@KDSBest) reported
@playnewworld Login Queue 2h waiting close to login. And then login maintainance. Great Job, bullshit!
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Velteia
(@Velteia) reported
@playnewworld Silpium Server down? Can't login and get a "Maintenance Message"
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Numlefar
(@ZippyTehZip) reported
@BigChiefSean @playnewworld the game is starting and i get to press a few buttons in the tutorial after a 30 min queue before it freezes up. I saw some other people having the issue on the beta and was reported in the forum over a month ago where customer support members responded. I have tried many things
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JordPlays2Much
(@JordanShelton20) reported
Anyone else getting server under maintenance on #NewWorldMMO My fae server seems to be the only server down? @playnewworld
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Morten Ejner Jensen
(@Bianco8900) reported
@playnewworld Fix your servers!!! Getting kicked of every 3 minutes
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Akadi00
(@Akadi00) reported
@NBKMistik @playnewworld Good luck to everyone and hope the Login Queue wont be to bad :P
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dennis
(@DennisRenstr) reported
@playnewworld cant login whats happening?
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Mark Robin
(@Magnetron00) reported
@playnewworld Was lvl 12, then the game says Lag Detected, and kicked me out. Now im back in the menu and it says my character is lvl 1 again. I can't check ingame because i'm in 500+ queue again. Bug? Am i still my level?
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AzureSkylar
(@azure_skylar) reported
@playnewworld Only EU Fae server down for maintenance? But apparently our friends are still in the server :(
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Nalmon
(@Nalmon_RL) reported
@playnewworld Lag detected and got kicked:)
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Obbi
(@TheOppi87) reported
@playnewworld Getting "login unavailable: World is under maintenance" but my friends are playing on the server, so was i untill i got server lag
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Achirura
(@AchiruraX) reported
@playnewworld my first experience with New World so far : 1.Downloaded game. Started game. Files Corrupted. 2.Downloaded another 19gb data to fix corrupted files. 3. with Server Launch Queued postion as 4600. After 1 hour. got error Login ticket invalid 4. atm in Queue as 5558
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Alex
(@lampe_x) reported
@playnewworld fix your servers. 10k+ ques because of your stupid name restrictions and all people worldwide trying to save their names on EU servers. @Blizzard_Ent got much smoother launches
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Brothers GAO
(@Brothers_GAO) reported
@playnewworld severs down Marias sever keep getting this msg got kicked 2 times lag?? World sever under maintenance even though lots are still online
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chuti fakker
(@soreiabtc) reported
@playnewworld LAG DETECTED