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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (92%)
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Glitches (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Aaron T
(@Atrain8230) reported
@playnewworld I'm loving the game but whenever I go to collect quests in town hall the game crashes putting me back in the server queue for another 2 hrs. I'm having a great time when I'm playing but theres gotta be a fix for server disconnects or crashes.
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James P
(@jimezp95) reported
Love waiting in a queue of 2500 people for 2 hours, getting to 23rd place and then getting an error code @playnewworld and being kicked back to 800th. absolute joke.
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marxtopwar
(@marxtopwar) reported
@GodfatherY2K_G @slydanwow @playnewworld This guy had an actual support issue and you come back with a ******** comment? Get outta here
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hzA
(@arturhzan) reported
@playnewworld And **** SA servers ? we have bug of people getting invulnerable and abusing of this bug, Amrine Dg not working making impossible to continue the main story and no pronouncement about it.
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Jim1987
(@Jim19871) reported
@playnewworld 1\ Launch the game and get a 6000 players queue. 2\ After 2 hours you're still at 5000 players queue, you can't refund anymore. 3\ After 8 hours and 600 players left, get an error and start at 16000 players queue. 4\ GOTO 1
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Ninjas Dynasty 🇺🇸
(@NiNjaSDyNasTy) reported
@playnewworld can you guys please fix the message of the day for clan? When typing it exit the window and cant do message of the day.
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NotMihal
(@NotMihal) reported
@playnewworld I’ve now been kicked from server queue 3 times. As more and more people join the further I get set back. From 400 to 700 to 800 and now 1000. This is the only issue with the game as far as I see it. Figure it out.
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meowzhe
(@meowzheok) reported
@playnewworld Keep getting kicked out of queue as soon as I'm in the first one in the queue. It keeps giving me the same error "CONNECTION ERROR: Failed to configure". It's been happening all day and I cannot access my character.
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Davrim
(@DavrimTV) reported
Sorry all, stream is going to need to be cancelled tonight. @playnewworld still hasn't addressed the queue issues and ive been sitting around 2000 in the queue for a while. Let's hope when I get back from the charity event this weekend, things will be in a better place.
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AzuK • twitch.tv/4zuk_
(@fourzuk) reported
@playnewworld BROOO FIX THE PPL GET BAN IN MIDDLE OF STREAM A LOT OF PPLS GET PERMA BAN WHITOUT EXPLANATION
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kyle summitt
(@The_Dingle) reported
@AWS @playnewworld please get together i mean this server queue thing shouldnt be an issue at all and should be a bragging point for you to show how quickly you can resolve this with the mother ship support.
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Chris
(@chrisb99_uk) reported
@playnewworld Awesome if you like a 4 hour wait in a q to then have a login error to start an even longer wait in a q. Quite bullshit so far 🤷🏼😡😡😡
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FangoFett
(@ElTony1620) reported
@TeCryp @CtrlAltTaco @playnewworld You didint awnser me. Why do you think mmos have a limit of players on servers?? This mmo is no diferent. They need to have a limit. If they dont let us join on whatever server we want with our character i dont see how this would be fix. Unless the game start dying.
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Nahuel Mazzeo
(@nahuemazzeo) reported
Updating... Two and a half hours in the queue and there are still 500 left. We spend two more hours and then he kicks us for a problem with the server. The best game of 2021? #NewWorldMMO @playnewworld
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leo
(@locof6) reported
@playnewworld Should have out SEA servers wouldn't be having all this damn issues
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DeafthDantePlays
(@Guilher69770901) reported
@playnewworld And the SA sever? When you will fix the dungeon of lvl 25?
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Fitz
(@DrFitz) reported
@playnewworld Phasing server instances have been a thing since Anarchy Online in 2001. Eliminate the 2000 player cap and run instances. Problem solved.
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Antonio (Iskadar)
(@Iskadar54629712) reported
@playnewworld Dear Amazon, do we want to solve the problem of the infinite queues to enter a server? It takes me from two to four hours to play a game and, for someone like me who works during the day, all this becomes impossible.
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𝗥𝗘𝗠𝗜 맛있는
(@PrinzRemi) reported
@playnewworld I wait in line for 2 hours and when I get in I get an error, what do I do?
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Halucinationz
(@Halucinationz_) reported
@playnewworld Not going to lie you all had way to much time for us to be experiencing issues like this. windowed/fullscreen broken, same bugs as closed beta, crashes putting u to back of hr long ques. Only solution to 1 problem is to split the community and guilds up bc of lack of listening!
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daniel queiroz
(@danielsuaveira) reported
@playnewworld fixing SA server when?, the server alatyr is completaly broken, the dungeon of level 25 its buggued and we cant progress, its all desync, and people having a bug to dont take any damage, since day 1 this and nothing of you guys, this is a urgent fix
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Kuraikari 💉💉
(@kuraikari) reported
@Curious3D @thesupprincess @playnewworld There are actually multiple types of errors. The one you mean is the "too many requests". But there is a "configuration error" which puts them automatically behind, even without restarting manually.
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Fennell Preddy
(@KiberznBitz) reported
@playnewworld on US East Nunne Chaha Server: There is a Glitch from Amrine Bug, where you can't be damaged after you leave Dungeon.. People on are server are abusing this bug now in PVP to take locations... Please fix this on US East @playnewworld
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FangoFett
(@ElTony1620) reported
@TeCryp @CtrlAltTaco @playnewworld You didint awnser me. Why do you think mmos have a limit of players on servers?? This mmo is no diferent. They need to have a limit. If they dont let us join on whatever server we want with out character o dont see how this would be fix. Unless the game start dying.
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vitu 👹
(@_tabarnak) reported
@playnewworld Just ******* fix the Dungeon and the imortal bug
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NO-Name (None)
(@KingOfNONE2) reported
@playnewworld @IcariumGaming Hello @playnewworld I only have 1 character in a server with my friend and it’s not letting me join, it says “at world character limit” how do I fix this?
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hzA
(@arturhzan) reported
@playnewworld And **** SA servers ? we have bug of people getting invulnerable and abusing of this bug, Amrine Dg not working making impossible to continue the main story and no pronouncement about it.
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Frey
(@frey_online) reported
@playnewworld It's a very challenging game! I've been stuck on the Queues and Error Messages for 2 days so far...
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satria
(@satriakrn) reported
@playnewworld Do asia/sea server and you fix it !
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oWhiteops
(@oWhiteops) reported
@meowzheok @playnewworld I'd say verify your files. Maybe something happened. Not sure haven't seen that error before but could be something to do with either the files on your PC or your account.