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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (92%)
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Glitches (8%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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New World Issues Reports
Latest outage, problems and issue reports in social media:
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Railien
(@Railien_) reported
@playnewworld How do we fix the "untrusted client" error thing that pops up?
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Ricky 117
(@RiteshKMondal) reported
@LitLThomas @creativem0dz @playnewworld Same problem here with the MCC
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Easykill
(@Easykill42) reported
@perznOCE @GZ_Cozaa @playnewworld Just replying for others. Go to game folder: steamapps/common/NewWorld then go into the EasyAntiCheat folder Double click the "EasyAntiCheat_Setup", when it loads up, select the game in the dropdown as "New World" if it isnt already. Then click "Repair Service". Should fix it
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Alex
(@A_Woodard24) reported
@Steam @playnewworld fix your ****
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Oldirty
(@Oldirty67465743) reported
@creativem0dz @playnewworld copped the same error, just uninstall/reinstalled the game and it fixed the prob
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TSE | GamingExplorers
(@GamingExplorers) reported
@AngieLupusLife @playnewworld Figured out fix. Run anti cheat and repair
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ACC Super Fan Tyler
(@Mertz24) reported
@playnewworld A lot of people are having trouble logging into the game re: Untrusted system files. This worked for me: Delete the contents of the Certificates folder under program files x86\steam\steamapps\new world\easyanticheat\
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Dan Norris
(@DnorValorant) reported
So will I ever be able to play @playnewworld again or will I always get this error about having to be signed into steam?
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Swagninja69
(@javellanajoshua) reported
@playnewworld Hi new world could we get an update about the EAC error currently happening? steamclient64.dll is being seen as a harmful file by EAC. Please send update fix as we can't launch the game.
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Shawn
(@Burnatoast) reported
@gapatron666 @theywantthenick @playnewworld Verify Integrity of game to fix, but anyways anti cheat is down, waiting will fix it.
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Austin
(@Austin53899805) reported
@playnewworld currently there is a bug where my file keeps saying it is corrupt and everyone I know trying to log in is having the same problem.
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TY
(@TYtheAlkemist) reported
@playnewworld Hey I'm getting an error upon launching it doesn't think that steam is running and says there's an unexpected steamappid.txt file. Pretty much nothing gets it working. Hopefully you guys can get a fix out soon! Thanks
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Nammis
(@nammispolarity) reported
@playnewworld Can’t launch New World after latest Steam client update. Untrusted system file error. Help!
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Iu
(@IUqueenny) reported
@Nelstar15 @playnewworld FIX your game . " STEAM MUST BE RUNNING TO PLAY THIS GAME " . ALL OF US CANT LOG IN
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****** Thermometer
(@Midas10967961) reported
@playnewworld Fix this game so I can launch it....
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Uglypanda89
(@Uglypanda89) reported
@DoubleA_Wright @Nachitogara @playnewworld found the update to fix. basically take same folder from another game like battlefield then replace EAC folder in new world verify game files and itll update and should fix issue when relaunch i am in the game.
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Bower Power
(@So_Truculent) reported
this @steam easy anticheat patch fail is way more disruptive to my life than the facebook outage. @playnewworld
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Buzz Litty
(@buzz_litty) reported
@creativem0dz @playnewworld Let me know if you're still having the issue I think I just found a fix if its not just back up by itself
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LitLThomas
(@LitLThomas) reported
@creativem0dz @playnewworld Yo, here from completely different games. Also getting the same issue trying to launch Halo MCC and Apex Legends, both games that use Easy Anti Cheat.
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Tepetkhet
(@tepetkhet) reported
@playnewworld Any news on this awful Steam / EAC DLL error?
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.
(@byLeviathan) reported
@iamKN568 @playnewworld @Steam_Support No problem
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DrippinSouls
(@SolDrip) reported
@playnewworld @SerMedieval Hey can you please fix your game. Azoth staff T5 not closing reek and ebon portals..
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Patsy
(@patswalee) reported
@SheepB0T @playnewworld @Steam Getting this same error, i am super frustrated
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Donnahunnieee
(@Donnahunnieee) reported
Yo @playnewworld ya gurls cracked out and needs a fix. What’s up with this unrecoverable error?
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Karen Wickert
(@karen_wickert) reported
@creativem0dz @playnewworld Same issue here. If Amazon is going to make us use anti-cheat, please let players who have paid money to get the game, and update Steam DLLs, play the game. This is ridiculous.
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That Joe Guy Gaming
(@ThatJoeGuyTTV) reported
@Uglypanda89 @playnewworld I was able to get into the game but now getting error "Could not connect to server: Easy Anti-Cheat Hash Catalogue not found" and "Connection Registration did not arrive in time: CalendarConnectedMsg"
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frostwisperer
(@frostwisperer) reported
@creativem0dz @playnewworld I'm having the same problem too, no idea what is causing it.
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Roger Myers
(@TheRogerMyers) reported
@playnewworld @SerMedieval Having an issue where I set up my controller to play and after a bit my controls are remapped randomly. Can you help?
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Buzz Litty
(@buzz_litty) reported
@DelVaaca @creativem0dz @playnewworld Is yours working now? I think I found a fix if its still down
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BasementTakes (Austin) 🧙🏻♂️
(@BasementTTV) reported
Anyone having trouble with #PlayNewWorld game not launching; Go to your program files x86 folder and find easy anti cheat. Copy the exe and paste it into your easy anti cheat folder wherever new world is installed. Then launch the exe and choose repair. Game should launch