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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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benguest
(@totalylegitboyo) reported
@playnewworld there is harsh server lag on US West lardanes especially in expeditions making it pretty much in playable and halting main story progress are you already looking into this when will there be a fix ? Please respond
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Chris Bowen
(@Bowen_Thaylin) reported
@ItzDoodles @playnewworld Part of the issue is the AFKers, they are holding spots into the game that would go to the queues.
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GreyBeard71_TTV
(@rockmonster685) reported
Absolutely love @playnewworld but I feel like the wait times are outrageous. So until they fix the wait time I'm going back to @PlayApex. Breaks my heart but I don't have 3-4 hours to wait.
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xNavz | RG
(@xNavz) reported
Alright @playnewworld I’m back with some more waiting in queue ideas. Your quests HUB keeps disappearing so can you please fix that issue. Also, Auto-Run keeps glitching so I have a cut the tree one time to get it back. Thank you I’ll be back later
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Questrox
(@QuestroxGaming) reported
@playnewworld Server size needs to double, halt creation of new players joining the server until transfers are available. No excuse to have hour long queues. Fix the issue, not slap a bandaid on it. Please.
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I Only Care About Phonk
(@Phonkismylife) reported
@playnewworld 10th time in a row I’ve gotten timed out from the queue at 1. Either fix my issue, or give me a refund
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Urban
(@Urban_struggle) reported
Add a Grace period for DC @playnewworld please. It's a absolutely heart breaking experience to have a random internet crash completely kill your fun that you waited in a 2k queue for. If I wasn't a high lvl I would change servers.
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Annabelle
(@WalnutBunny) reported
@MJColeman_3394 @playnewworld @R4YVEN_ Furthermore, if you were planning on limiting the servers to 2k active players, you shouldn't have let >10k players make characters on one server, since that just compounds the timing issue.
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Sonny
(@blkck) reported
@iamDJPenguin @playnewworld yeah I was fishing most of the day then had a bug that didnt allow me to activate fishing again and had to relog to fix it. Took three hours to get back in.
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OxygenLess
(@OxygenLessTweet) reported
@iamDJPenguin @playnewworld Yeah I agree. I crash constantly and then I'll get like 20 minutes of gameplay every few hours *sigh*. Capping to 30fps has given me longer but still crashes
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Duderino 💚⚔️🔥
(@DudeAcheson) reported
@playnewworld Umm…people wouldn’t be doing this if it weren’t for 3-4 hour queues. Makes no sense to punish players for a problem you created. Poor form.
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Deadlyrock
(@Deadlyrockk) reported
@playnewworld I SPENT $40 BUCKS ON THIS AND I CAN'T EVEN PLAY WITH MY FRIENDS.. FIX THE SERVER SO I CAN JOIN PLEASE THANK YOU!
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𝐃𝐉𝐏𝐞𝐧𝐠𝐮𝐢𝐧🎶
(@iamDJPenguin) reported
@playnewworld Grace periods for relogging? I've had a few major problems so far which could only be solved through restarting the client. Shouldn't have to wait hours in queue again to fix them.
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David Coulson
(@ItzDoodles) reported
@playnewworld Great to see, but you need to focus on making sure people aren't waiting 1-3 hours to get into a server. If ques weren't an issue people wouldn't AFK exploit
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Naveen Sodem
(@nisar_naveen) reported
@getvindictive @playnewworld In the login queue. Sometimes I wonder if that is the actual game 😈
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Brandon Araujo
(@BeardSlays) reported
@playnewworld Are you guys aware of an issue affecting some of the new servers where no one can enter the first dungeon and progress the main story? it takes the tuning orb and never teleports the party in, only seems to be affecting a few of the new servers.. I am level 29 and cant do msq
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Timothy John Thomas
(@TimothyJohnTho2) reported
@playnewworld Locking out the servers was a Terrible fix to the situation. I have friends who couldn't play during the week due to real life responsibilities and now can't join my server to play. And the answer that this is temporary is a Terrible response. MMOs suck without your friends.
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MrSkills
(@Dom819) reported
@DustinKeene86 @playnewworld Going to a low pop server is the fix
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George Labuschagne
(@georgelappies) reported
@playnewworld Please fix the causes of the issue first, insane queues and no server transfer.
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Dustin Keene ⚡
(@DustinKeene86) reported
@playnewworld Fix your server size, fixes afkers.
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Dhafer
(@Zenoxaf) reported
@playnewworld we need a DPS meeter, and fix the UI, we need to see chat at all times and give players a symbol to know their spec in a group
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KingCondor
(@KingCondor69) reported
@gazda_ray @playnewworld @LemmyBravo this problem will no longer exist in like 2 weeks time, just chill out
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Emily
(@ZeeonLight) reported
@playnewworld our server (Aukumea) has been experiencing extreme desync and lag ONLY within the excavations. both armine and starstone. is this a known issue?
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Lloyd
(@LloydShafferr) reported
@DudeAcheson @playnewworld How did they create the problem ? YOU chose to play on a high population server
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Tyler
(@_Cawww) reported
@playnewworld fix the dungeons they are so bad and laggy
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Julian
(@ImJulianPerry) reported
@playnewworld What is being done about 'wall runners' who stay afk for long periods of time to avoid the queue? This makes the problem so much worse for people like me on high pop servers (El Dorado) waiting for many hours to login. I still can't play the game on my desired server.
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HorseRadish
(@Generic_Title1) reported
@playnewworld There should be some kind of crash protection on your game. Maybe when a person leaves without using menus, server holds their place for a minute to give them a chance to relog. My game crashed after sitting in queue for 2 hours and now i'm back at over 1000 queue
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Brandon Ortiz
(@bortiz328) reported
@playnewworld the amrine expedition is so broken is there a fix yet
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Kevin
(@iPuresavage_) reported
@playnewworld Want to fix the expeditions? You get his like 1-2 seconds before the animations even happen? Tested in Armine AND Starstone
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Loska
(@CarlDav12598461) reported
@playnewworld What about situations like getting “Lag Detected” then disconnected! There is zero grace period for logging back in because of this. Also what about ppl who crash for same reason in dungeons. Ppl can’t log straight back in which causes issues.