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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (75%)
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Online Play (13%)
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Glitches (6%)
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Game Crash (6%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Rekinu
(@rekinutv) reported
@playnewworld When I try to create a support ticket or live chat amazon states to link my steam account again like its lost the connection I reenter my info and hit link and it comes back with a error 500. What Gives.
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Rekinu
(@rekinutv) reported
@playnewworld When I try to create a support ticket or live chat amazon states to link my steam account again like its lost the connection I reenter my info and hit link and it comes back with a error 500. What Gives.
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David and John (BiA)
(@Bubsy_Brimor) reported
@Kingkrendo @playnewworld I'm not trying get one up on you just saying that there seems to be a problem now which new world have not addressed yet on the EU servers. You know just to like let us know like they did with the NA East servers. Not gonna cry how long they are off, just want to know they know👍
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Fantadu
(@Fantadu2) reported
@playnewworld @thegameawards fix your ****! before you are not worth to get a vote!!!
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Gabe Landerson
(@GameOnRodney) reported
@TravisL76468259 @playnewworld Jesus, thank you. I’ve played nearly every day since launch, went out of town for one day and came back to the connection error. Can’t even authenticate my profile on the forums to post, very frustrating but glad it’s not an issue on my end.
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Asterix
(@Asterix_AU) reported
@playnewworld Experiencing an issue :O I guess there's a first!
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Tiago Carmo
(@tiago_carmo) reported
@playnewworld In South America it's not working either.
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Ben Allen
(@BenAllenSEO) reported
@playnewworld "a service" and "the Amazon website"? Don't you mean the entire AWS infrastructure? Just my luck, the one day I take off to play video games all day, and this happens, and only in my region 😡
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Gapti
(@gapti) reported
@playnewworld is there issues I cannot login to an EU server. It says unable to auth my login
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Perdio Mare
(@Perdioq) reported
@playnewworld I'm playing in EU-central and login server is down... Probably can change the game's name to NEWBUG
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JohnnyNovember
(@NovemberJohnny) reported
@Hoover6480 @playnewworld Agreed.. Totally.. Just wish we are given just more updates. I know new games will always have issues and expect issues when they are planning upcoming large updates and server merges. Just give the people more info and updates whats going on. I think thats why most people upset
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Tony Sanford
(@TonyPryme) reported
@playnewworld Can you please fix the crafting and TP bug where it randomly cancels out. So annoying trying to craft 6 times in a row. I keep giving you chances but Im running low on continuing. Are legendary resources even in the game? i get the same ones over and over and not new ones
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Michael Kevin Spencer
(@MichaelKevinSp2) reported
@playnewworld With a service? It's called AWS
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sniped
(@Kendrick_CND) reported
@gapti @playnewworld Heard same issue yesterday so I mailed support team for about a week all so I couldn’t get any assistance until I was recommended to @Rapid_ware my account is up and running smoothly.
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Xxarna
(@xxenna66) reported
@AiBulldogZ @playnewworld same error for me
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Romi
(@Pocarooo) reported
@playnewworld CANT LOGIN NEW WORLD FORUM, MY NEW WORLD, LOGIN MALFUNCTION WTF IS GOING ON?
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Jasons Legacy
(@JasonsLegacy5) reported
@playnewworld It is 5:49PM EST and this was tweeted @ 12PM EST. I am concerned with the future of the game. The fact it is taking almost 6 hours to fix East servers blows my mind......
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David Knudsen
(@DavidKn52303232) reported
@playnewworld How about an update? Five hours is a little long to wait for a current status on this interruption of service.
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David and John (BiA)
(@Bubsy_Brimor) reported
@playnewworld can you at least let people know that you know about the fact that EU region has a login issue as well, you know just so that we know you might be doing something about it?
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AmazingPancakes
(@AmazingPancake5) reported
@mangyswain @TechToyTinker @playnewworld I don't constantly ***** about the game lol. It's people like you too blind on what the game could be giving companies that make the game worse praise. Yes they are doing an OK job fixing things, but they break more then they fix. You enjoy the game great but I don't anymore.
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Taxation is theft
(@jralph86) reported
@playnewworld @playnewworld can you please provide an update on when you expect the problem fixed if possible?
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Carnifex
(@tarailrosso) reported
@Bubsy_Brimor @playnewworld I have the same issue in EU Central
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MAXXPRO
(@VASODILATAZIONE) reported
@playnewworld lie. I'm from eu Mardi and i can't login
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Inztinked
(@inztinked) reported
I hope @playnewworld refunding the people that had wars tonight, this is insane. Epic fixed their issue so fast, meanwhile your servers are awful. Refunds be dope.
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Aselith
(@Aselith) reported
@ItaAndyOfficial @SL4YYYQU33N @playnewworld The game went from 900k concurrent to less than 100k in a few months. It's bleeding very fast and no reason for people to come back. That's not doing well, they can't even fix it.
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Wattestok
(@wattestok) reported
@TechToyTinker @playnewworld Not to be rude or anything but this isnt the fault of new world, it is whole amazon that has issues, netflix, disney+ and even league of legends have issues. Try to do more research next time before saying stuff like this. These devs are amazing and people do not realise that.
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Bolo
(@BoloBigsby) reported
@playnewworld yall gunna fix this **** or what its been over 5 hours
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GCK
(@NYC2MTL) reported
@TheRealMopar @Slappy202TV @playnewworld Yeah this isn't a New World problem. It's much larger than that and affecting services significantly more important. That said, the game does go down frequently for "scheduled maintenance" that is either announced 30 mins prior, or sometimes not at all.
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LifetSavert911
(@LifetSavert911) reported
@playnewworld Yeah. It said log in error or something and I clicked continue and I had no character. Like, c'mon man! I get problems but not even being able to get in is crazy. I'm glad it isn't sub based right now or I'd be really mad.
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Travis Love
(@TravisL76468259) reported
@playnewworld Login servers are down for other regions. My client cannot be authenticated, so New World doesn't know who I am.