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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Efrén Pastor Mateo
(@Tupu11) reported
@playnewworld Cant wait for 1-3 hours of login issues and crashes, will be exciting.
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Ahmet Winchester
(@AhmetW_) reported
@playnewworld For me it'll be 3/4pm-ish since germany is in UTC+1...but I'm hella stoked and even the login screen made me hyped !!>__>
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Joe Willams
(@Joewillams55) reported
@Orslaugth @playnewworld I will kindly recommend you to mack_cyber25 on IG, he fixed mine when I had similar issues.
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Ahmet Winchester
(@AhmetW_) reported
@playnewworld Servers don't seem to be online in Central EU, guess I have to wait till 4pm-ish where I live rn ..:c .. But at least I could get to the login screen :D
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Fiorenzo Russo
(@Fioffi23) reported
@playnewworld Server down ?
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The Rude Canadians
(@SumtaPenDragon) reported
@GigahDank @playnewworld Ya, it actually feels like they want it to launch well :) Not just " fix it later"
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jess
(@jess31256812) reported
@Kintinue @playnewworld anyone having trouble finding a world? tried all servers but no worlds will appear zzz
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Phoenixxl ⛔
(@Phoenixxl) reported
@playnewworld Clicked "request access" No mail No access No download. Please fix this.
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Joe Jack
(@FeelYeeDeez) reported
@Faux_Grey @CrAiGiShza @playnewworld I really doubt amazon is "forgetting" about potential money lol - everything you're seeing is a business decision by people closer to the issue than you are.
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Vincent 'Vicoach' B.
(@Vicoachh) reported
@SivHDtweets @playnewworld The easiest way ti fix it is prob flipping the system around A BIT as they did, not the best way but the easiest. Polished balance of weapons would fix it, but on release you cant have a polished balance. Anyway i dont wanna just defend them, never said that was the right choice
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DrWhiplash
(@DrWhiplash21) reported
@playnewworld EasyAntiCheat detecting ICue and lightingservices. ICue controls all the Corsair peripherals so closing that means no mouse. There a fix besides just nuking it? Didn't happen during closed beta.
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SABER
(@ItsSABER_) reported
@Serreph1 @playnewworld Make sure to check your steam store just in case under new world where the request access button was it might be ready now the email servers can lag behind everyone will get access eventually
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TheLEGObrick
(@TheLEGObrick_) reported
@HayzStreams @playnewworld 13 minutes to download like 34 GB worth of data? Sounds like you got a pretty decent internet connection... Oh right, yeah you shared that you got like... several hundred download for your connection? Ain't a problem downloading that kind of stuff, eh?
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Vel'Rathis (beep/bop/boop}
(@RathisVel) reported
@playnewworld Shame you Havnt fixed the issue where even if I play with friends I can't do so till level 12 because we all end up starting on different beaches!
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SABER
(@ItsSABER_) reported
@zeyiM_ @playnewworld Make sure to check your steam store just in case under new world where the request access button was it might be ready now the email servers can lag behind everyone will get access eventually
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Siv
(@SivHDtweets) reported
I hope @playnewworld will see this problem arising before it kills off the stream of new players later. (which it would)
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The Rude Canadians
(@SumtaPenDragon) reported
@VersatilVic @GigahDank @playnewworld August launch got pushed back to September 28th. They didn't like the issues there servers were having
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Hinata
(@Hinata311_) reported
@playnewworld is there a problem because i can’t access the game right now even it won’t let me update
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SABER
(@ItsSABER_) reported
@JerseyFinFan @playnewworld Make sure to check your steam store just in case under new world where the request access button was it might be ready now the email servers can lag behind
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Hinata
(@Hinata311_) reported
@playnewworld anyone have a problem updating ?
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SABER
(@ItsSABER_) reported
@CallumBrett10 @playnewworld Make sure to check your steam store just in case under new world where the request access button was it might be ready now the email servers can lag behind
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TzoBlack
(@TzoBlack666) reported
@playnewworld Anyone else having problem with worlds not loading?
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SABER
(@ItsSABER_) reported
@Ramonrtj @playnewworld Make sure to check your steam store just in case under new world where the request access button was it might be ready now the email servers can lag behind everyone will get access eventually
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Gort Weneedunow
(@Smaktakular) reported
@playnewworld Downloaded the open beta this morning. I'm at the "View Worlds" step. Problem: There are no Worlds to select from no matter what Region I select.
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Phoenixxl ⛔
(@Phoenixxl) reported
@playnewworld Do I need to Cancel my Preorder and preorder again to get access to open beta? I have pressed "request access", gotten no mail , am unable to download the client. Please fix this. T-2h
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Siv
(@SivHDtweets) reported
@Vicoachh @playnewworld thats an entirely fixable issue without flipping the system around.
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SABER
(@ItsSABER_) reported
@Tartbox_tv @playnewworld Make sure to check your steam store just in case under new world where the request access button was it might be ready now the email servers can lag behind
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Willians Felipe
(@williancurvello) reported
@playnewworld are having a problem releasing access to the beta? I haven't received my access yet and many friends haven't received it either!
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SABER
(@ItsSABER_) reported
@OnefITA @playnewworld Make sure to check your steam store just in case under new world where the request access button was it might be ready now the email servers can lag behind
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EXO Magicfood
(@Magicfoood) reported
@playnewworld @NamesSook the amount of tree chopping on release will crash the game lol