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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Ellie
(@elimeretv) reported
@JacobGGLive @playnewworld As far as I know our names are locked to our account for 90 days. So unless you are having issues between deleting and recreating that will last 91 days, you'll be fine.
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Pure Breeze
(@benn_kelly) reported
@playnewworld Please fix your queues, I’ve been kicked from the queue 6 times today since 11am. Keep getting pushed back another 1000 spaces, currently up to 4000. Don’t think I’ll be on today or tomorrow…
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Bakadesu
(@bakadesu911) reported
@playnewworld Fix EU servers pls
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Murderfox / Mats
(@Matsms) reported
@playnewworld 3k queue, for 30 minutes --> too many login requests, then another 3k+ over and over again
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JestfulHam
(@JestfulHam) reported
What's going on with #NewWorldMMO NA Eastern servers? Just got the game and cant even load up the list of worlds. Keep getting a reconnect error. My internet is working fine. Anyone? @amazongames @playnewworld
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LionheartUK
(@LionheartUK3) reported
@playnewworld Hey So every EU server is full with Ques in the thousands. If you try to queue... after 5 mins or so... You just get a connection error or too many requests error and you get put to the back of the queue. Are you going to fix this ?
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Gamingkaese
(@gamingkaese) reported
@playnewworld This is the first time I really regret buying a game on day one. The queues and the error messages kicking me out of the queue are a sad joke. I hope it will get better but so far I am not inclined on continueing to "play" the game.
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Dovydas
(@DuodeDs) reported
@SuperPanda_G @playnewworld Just got the error again, clicked ok, waited and queue screen popped up on its own. so don't click play or do anything, just wait after clicking ok
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wandering about
(@Justin85812299) reported
@playnewworld is this a joke? I'm waiting in a 2500 players queue for 90min only to get an error at 169 and get disconnected ? Embarrassing!
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independentvariable
(@independentva15) reported
@LairdStuff @playnewworld No caps are fine, they just need more servers. Increase caps and everyone will be lag teleporting around
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Mike
(@Mikekf94) reported
@LionheartUK3 @playnewworld If you get the error click okay and then don't click anything else it will put you back in the queue where you were. If you press play again it will queue you from the back. It's stupid I know.
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Alexander Myhra
(@northlending) reported
@playnewworld I'm currently nr 3700 in the queue to join my server. Any fix soon on this, or?
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Konrad Biegun
(@KonradBiegun) reported
@playnewworld second day of new world and still i have to wait 3hrs to join and after that i get error !!!!! I PAID for game I was waiting for relase and now i cant play WHAT ******** ?
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luftim qaka
(@LuftimQaka) reported
@playnewworld FIX EUROPE!! CANT PLAY FOR TWO DAYS STRAIGHT!
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JAXSTEE FB
(@JAXSTEEE) reported
@playnewworld Been wiring for an hour today and just got kicked out the que again please sort this issue as this game could be huge if you do so
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Connor Dickens
(@IttssConnor) reported
@playnewworld @dealer_monkey impossible to login!
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Blake
(@qBICS_tv) reported
Love buying products where the service can't be provided @playnewworld
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Frannah
(@frannahdk) reported
@playnewworld Been trying to log in since yesterday.. wasted so much time sitting in queue just for me to get an error 6 hours in and getting kicked to the back of the queue. Give pre-orders priority pass! @playnewworld #PlayNewWorld
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Termeh
(@Termehhs) reported
@playnewworld Was in queue again today at 3600. Got to 1750 and got mm_authresult error AGAIN. Back to the back of the line. I literally can't play the game. I rolled on this server yesterday as the lowest pop server at the time.
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Isaiah
(@Limits_TV) reported
@SuperPanda_G @playnewworld Higher pop servers would actually fix the problem.
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cassio
(@tok1sari) reported
@playnewworld we cant play toomanyrequests problems in EU Central
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Mats-Erik Forberg
(@Mats_Forberg) reported
@geoffkeighley @playnewworld I am consistently being thrown out of the login queue. 2 days of trying to play, and 0 minutes played
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Rich Henderson
(@Celtics_fan78) reported
@ElectusMusic @Kuno79 @playnewworld This does not work. If I’m in game and I crash out I have to wait in line behind everyone else. Trust me I had to do it yesterday 4 times.
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jestemrozem
(@jestemrozem) reported
@playnewworld im constantly getting kicked from the queue as many poeple also, do you plan any fix on that case? give us at least an ETA.
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Emerson Ferreira
(@Memerrsson) reported
@playnewworld fix the dungeon
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Bakadesu
(@bakadesu911) reported
@playnewworld please fix EU server queue time. Can not play since launch…
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Lou Valentino
(@louis0nfire) reported
@playnewworld When can players expect the achievement & title issues to be resolved? Will it unlock everything retroactively or do we need to start fresh?
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gareth tucker
(@Veiledcascade) reported
@playnewworld Any chance you can look into power draw on login screen? peak of 450w in queue and only peaks at 350w in actual game. That's kinda backwords. Also GPU utilisation is insane for a couple of boxes on a screen during the queue.
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I534I
(@I534I) reported
@playnewworld @GetUnorthofox I don't mind queues that much, it's part of a launch and is expected, what annoys me is you need to sit still and watch the screen in case the login server shits itself and throws you out and you lose your place in queue.
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A.J
(@ajdbrn) reported
@playnewworld WHY don’t you let us keep our spot in que? From 4K+ down to 500 in que, gets error code and try again, back to 5,5k+. Why would I get kicked back when I didn’t even close or minimize the window? 12h+ in que yet to play the game