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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Doug Fernandez
(@TheFreshestDoug) reported
Anybody else having trouble even buying @playnewworld on steam?!?
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nicholas
(@cplstreet) reported
@pcgamer @playnewworld we would if we could login before next week!
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Sam
(@SamSam_xbf) reported
@playnewworld Can we please get an official comment on why High end gaming rig can't even run the game for a few minutes before causing a PC crash/restart? 6800xt GPU / Ryzen 5800x / 16gb RAM / 800W psu my PC restarts even on Server logging screen with capped FPS. Please reply!
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sam
(@samuipr) reported
@playnewworld Any “fix” on gpus issue from beta? Im dying to try this game but want to make sure the issue was corrected or identified as not a game cause issue.
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Arn
(@Arn13956378) reported
@playnewworld The queue is so that you can't return the game. Really queues at launch date shouldn't be an issue in 2021. They knew how many pre-orders there were.
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Inats
(@MrInats) reported
@playnewworld also bec you guys didnt add only pvp server ppl who want to have pvp decide to go on one cluster >"valhalla" where ppl flag up this is a problem of you guys bec you only listen to the pve animal crossing ppl that want to have their rp in instanced housing
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Rory 💜 🎯
(@AyoRory) reported
@3Nok_ @playnewworld @bgaffney67 Yep I’m trying to see if relogging will fix it if not Ggs I guess
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Melickkk
(@melickkk) reported
@playnewworld are servers not accepting any players? I tried relogging to fix "Lag Detected" it was causing me to freeze completely and que hasnt been moving for like an hour now
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Moe Cipo
(@moe_cipo) reported
@hoovnick7 @playnewworld I did the same. It worked for 20min. They released 5 new german servers but all are full again. Now way to login
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TFF Demise
(@FiorattiMichele) reported
@iCrohnen @playnewworld if you are getting mad over the fact that too many people are playing the game and calling it a **** release you have some problem sir
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Nevronix
(@spuntron) reported
So @playnewworld, have you considered having someone's place in queue saved for a short length of time if they happen to disconnect?
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Oled Satnav 5: Dreadly serious
(@Tek_streams) reported
please @playnewworld players from aus, usa or asia PLEASE go back to your own servers..... half our eu issues are foreign players for example eu east has half its servers with 0 please go to your own servers #NewWorldMMO
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Peter Holdsworth
(@HoldsworthPeter) reported
@playnewworld @FelixScollen You should be ashamed of this launch you new exactly how many pre sales you had and you have plauers sat hrs waiting to get into a game they paid for diabolucal customer service but whats New from Amazom
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gUdUoficial
(@gUdU_Oficial) reported
@playnewworld @playnewworld have problem mine username has been used, serious? My nickname i used all betas and now is faill, what is the problem yours? gUdU is my nickname ever , and never others games used this, its so fail amazon
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Zed ⭐️⭐️
(@lukaiku) reported
@playnewworld So I got kicked by the anti cheat detection for some reason.. and now I’ve been in queue for 30 min. Please figure out what the problem is with anti cheat.
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Xoovi 🐝
(@Xooviproserpina) reported
@Swizzlerz @ShowNwo @playnewworld That sounds like garbage - I’m UK so luckily I don’t have that issue, however it does mean that I now have almost 9 hours in queue
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eliogall
(@eliogall1) reported
@playnewworld waiting 3Hours juste for reconnection is over being patient placed 157 in queu for now 40minutes after relaunching the game .. fix it rly .. i'm about to delet and get refound this freacking game ...
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BlackBeard
(@BEARD_PVRIS) reported
@playnewworld fix the queues please
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⒜ⓝⓖⓔⓛ
(@Derek_194) reported
@playnewworld 25k login, more 4 days. Refound. bye
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Denisovic
(@Denisovic89) reported
@playnewworld i mean i love it but 2500 in que time is insane. after 1 hour the que time was 2345. so basically i will be able to play tommorow if my que dosent crash?
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5tarlitoᵗᵗᵛ
(@5tarlito_ttv) reported
@playnewworld I'm glad to hear you are working on fixing issues. I was playing for a while and just got randomly disconnected, now forced to sit in a Queue. I thought there was a brief reconnect time when the server d/c you? I also send a report of the error through your system.
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Brae
(@Br43_) reported
@pcgamer @playnewworld I would but I'm 10,000th in the login queue...
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Rambino
(@Rambino__) reported
@playnewworld @bgaffney67 Doesn't feel like it, here we are sat in Que, then we finally are 0 and we get a message saying server disconnect and we are back in que even higher up on the list. You knew there would be tons of people on launch...how are you not ready for this with the amounts of delays!?
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Oled Satnav 5: Dreadly serious
(@Tek_streams) reported
please @playnewworld players from aus, usa or asia PLEASE go back to your own servers..... half our eu issues are foreign players for example us east has half its servers with 0 please go to your own servers #NewWorldMMO
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RNDBRL
(@rndbrl) reported
@playnewworld i will leave this game because LAG DETECTED, i never play mmorpg with bad server issues like this, queue everytime to join, and kicked out while playing, this is not free mmorpg, but free mmorpg doesn't have server issues, come on amazon, the richest man in the world company!
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gUdUoficial
(@gUdU_Oficial) reported
@playnewworld @playnewworld have problem mine username has been used, serious? My nickname i used all betas and now is faill, what is the problem yours? gUdU is my nickname ever , and never others games used this, its so fail amazon
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Akara Fang
(@MissAkaraFang) reported
@playnewworld So 2k really the limit? First only 2 characters NOW only 2k per server? Firstly, it's an MMO, second.... it's not like money is an issue! Lol
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RG Stoner
(@itsRGStoner) reported
@playnewworld A queue system that actually saves your spot if you crash would be real cool. Going from 5000, to 23000, to 25002 in a queue kinda sucks....
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angel
(@OceanTidals) reported
@playnewworld how do I fix the “no worlds available” ?
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zukkgg
(@zukkgg) reported
@playnewworld The interface bug where players cannot turn in quests, use trading posts etc will you fix this? So many people try to relog sit in a queue for 4 hours just for it not to be fixed.