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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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TakashiNKZ
(@TakashiNKZ) reported
@playnewworld Dear Friends . Please check your login system. At the moment waiting line to Login is not moving even 1 position forward in an hour. We have information - that players who left are not getting dropped from the game. Check your afk system please
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Big Daddy
(@Misha_BigDaDDY) reported
@playnewworld Dear Friends . Please check your login system. At the moment waiting line to Login is not moving even 1 position forward in an hour. We have information - that players who left are not getting dropped from the game. Check your afk system please!
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Jewstein Goldberg
(@ShekelsJewstein) reported
@FrostBite_FroG @playnewworld Well in beta server caps were at 10k players, now they're 2k players this is the issue
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DarkEmpire
(@iDarkEmpire) reported
@playnewworld Dear Friends . Please check your login system. At the moment waiting line to Login is not moving even 1 position forward in an hour. We have information - that players who left are not getting dropped from the game. Check your afk system please
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u23power
(@u23power) reported
@playnewworld What is the lag detected error? i have been disconnected 3 times due to it, are there any fixes? (fae server EU)
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Виктор Волков
(@KoTHunt) reported
@playnewworld Dear Friends . Please check your login system. At the moment waiting line to Login is not moving even 1 position forward in an hour. We have information - that players who left are not getting dropped from the game. Check your afk system please
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Mohmaed Alhadidy
(@alhadidym) reported
@JuveeTifoso @sizablesnag @playnewworld umm, there is a diff between unexpected server issues and knowing there will be issue and ignoring it. you have worlds at 2k players max. you know exactly how many player are gona play the game so why not increase the capacity. so yes this is the company fault
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SeattleClub
(@Neoopets) reported
@SoloColtello @playnewworld yo did this get resolved for you? my mate is having the same issue
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Consul
(@Consulq) reported
@playnewworld Dear Friends . Please check your login system. At the moment waiting line to Login is not moving even 1 position forward in an hour. We have information - that players who left are not getting dropped from the game. Check your afk system please
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corey
(@uniswapdegen) reported
@playnewworld The Aus situation is a joke.. literally all you have to do is layer the servers for launch and then combine post launch hype, it’s exactly what blizzard did and it fixed the queue issues they were having, how can a company with the resources of Amazon get this so wrong..
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Lukas Walber
(@TheCoockie99) reported
@batucebiroglu @playnewworld "This is how all your servers crash in the evening and on the weekend" so what you are saying is letting more people on the same server will make the server run better ?🤥 yeah lets spawn 5000 players cause that wont impact performance
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DrJosh 🇬🇧
(@DrJoshRL) reported
@LapinStephy @playnewworld 124 and had queue error. Now 1600s :(
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🪐King
(@kingnewbs) reported
@playnewworld Aaand crash after the tutorial section (I think this happened in the closed beta, too). Welcome home indeed. No worries. Now that the game is officially launched I feel zero pressure to try and squeeze in as much time as possible. Now, we've got all the time in the #NewWorld.
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Lyravar
(@Lyravar1) reported
@playnewworld 230k players playing and 380k in queue. LOL . Not to mention servers can't even handle 2k people and they are dieing with "lag detected". So much for the stress tests and betas.. Everyone knew miracles are not happening in a month...
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Jesus Angel
(@JuveeTifoso) reported
@Qzyr0 @sizablesnag @playnewworld look at Blizzard and wow. We have like 15 years with the same problem and will continue for the next expansion too. Is just too much **** to handle at the same time
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Matt
(@1999_aep) reported
@playnewworld Fix the Eu/German Server Capacities!!
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stevebazz
(@rabib499) reported
@playnewworld NE servers 1797 in queue, wasn’t the beta stress test designed to fix this?
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Majeed
(@AtmZ97) reported
@playnewworld Start queuing , wait an hour and a half, server maintenance, Queue again from scratch, wait for 30 minutes ,server maintenance again, queue again for 2 hours. Play for like 15 minutes before game crash, wait in queue again. TRILLION DOLLAR COMPANY BTW.
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Unknown
(@Qzyr0) reported
@JuveeTifoso @sizablesnag @playnewworld People are complaining because it was already an issue during the previous 2 test phases BEFORE release, people are mad and complaining because it's Amazon not some small indie dev company. They could've easily checked how many people ordered the game and determine server need.
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Emil
(@zygzwow) reported
@playnewworld Fix the server capacity. It must be a joke that every server has atleast 1k+ queue. We cant play ffs.
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Vengeanceky
(@CmVengeance) reported
@playnewworld fix server cap, cant play forever at this rate
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Logan Gillaspie
(@lologenius11) reported
@playnewworld I’m getting connection errors trying to get psy a queue anybody know what’s up
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Simon * Mental Health 💜 #BLM 👍
(@XaryenMaelstrom) reported
@Real_Farming @fleshfurnace @playnewworld Personally. I waited less than a minute to enter a server. I personally never waited longer than 5 minutes during closed or open beta. So personally I have not had any problems. I also chose a medium or low server. Never even attempted high.
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Serious Jester
(@Seri0usJester) reported
Yo Amazon, how about we make it so we don't disconnect from queue (: #PlayNewWorld
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AlexVik91
(@AlexVik91) reported
@playnewworld Hi even after reached lvl5 and beggin the survivalist mission for craft my first campfire the game tell me the campfire is locked, I dunno what to do, cuz this issue stuck me on the main quest
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Nick
(@mancavex) reported
@playnewworld @playnewworld needs to fix their servers!
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corey
(@uniswapdegen) reported
@JuveeTifoso @sizablesnag @playnewworld The wow queues are not like any other MMO, companies should have learned from that and the very simple solution of adding server layering. It totally fixed the issue for tbc launch, probably more players and 0 queues. There’s no excuse for this other than poor planning
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JD
(@ItsDemonJD) reported
@AnthonyKongphan @playnewworld Classic strawberry, if it’s not broke don’t fix it
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GikeyJus
(@downeR_amg) reported
@playnewworld Dear Friends . Please check your login system. At the moment waiting line to Login is not moving even 1 position forward in an hour. We have information - that players who left are not getting dropped from the game. Check your afk system please
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Kirill Yakimov
(@Kake_lll) reported
@playnewworld Dear Friends . Please check your login system. At the moment waiting line to Login is not moving even 1 position forward in an hour. We have information - that players who left are not getting dropped from the game. Check your afk system please