New World

Is New World down?

Some problems detected

Users are reporting problems related to: sign in, online play and glitches.

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 10/20/2025 19:55

October 20: Problems at New World

New World is having issues since 03:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (75%)

    Sign in (75%)

  2. Online Play (13%)

    Online Play (13%)

  3. Glitches (6%)

    Glitches (6%)

  4. Game Crash (6%)

    Game Crash (6%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
FranceNîmes Sign in
FranceSaintes Sign in
United KingdomPorth Sign in
GermanyAßlar Sign in
GermanyAnnaberg-Buchholz Sign in
FranceVagney Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Suepruh Suepruh (@Suepruh) reported

    @playnewworld any updates on the window issue when you alt enter?

  • StealthyAssassn David Winder (@StealthyAssassn) reported

    @VikingDanTV @playnewworld Nah. I did find that I had to restart the game once for it to recognise the mic etc properly. But this seems a total different issue to that and yeah just confirmed with some of our guys they have been having issues too

  • TonySVT_ Tony (@TonySVT_) reported

    @FlyingDropBear @NeebsOfficial @playnewworld You're only talking about 10 people... That's not really a good sample size to judge on. When clearly the manufacturers have said there were some faults in the cards AND its been proven the games coding is the issue. But you go ahead and keep playing man. I hope yours is safe.

  • EmpressAkara That Witch Akara 💫 (@EmpressAkara) reported

    @playnewworld What is going on with the Onogoro server on US east? Cosntant lag, getting kicked out of game. Took a long time for it to render the world when logging back in.

  • KaiserAldrich Kaiser Aldrich (@KaiserAldrich) reported

    Fed up with the fact that an attacker can just insta win a war in @playnewworld if they all coordinate ice gauntlet domes on a single point and lag the game out. Something needs to be done

  • LordShadow27 LordShadow27 ⚔New World & Tales of Arise⚔ (@LordShadow27) reported

    I have had more game crash issues since the latest patch than I had prior and in the last beta combined. Please help. @playnewworld

  • ntcyaLIVE GNÄNN (@ntcyaLIVE) reported

    @primegaming @playnewworld the sword didn't just appear the emote, but another person with this problem ?

  • anaijor Ramms23 (@anaijor) reported

    @Dynomegacom @playnewworld @AMZNGameStudios oh wow. that sucks! Literarily the only point of fishing was for those treasure chest rewards. Please fix this

  • Sauc_e data is the new oil (@Sauc_e) reported

    @playnewworld guys....your FIRST and ONLY priority right now should be fixing lag and de-syncing in wars. It was fixed in the open beta. What happened between then and now which makes playing wars on the points completely unfeasible?

  • AaronmatrixG Aaron Garrido (@AaronmatrixG) reported

    @playnewworld Hope you soon fix the bug where you randomly lose your house without getting your money back

  • R1dd1er1 R1dd1er (@R1dd1er1) reported

    @playnewworld You removed coins from fishing chests and don’t tell anyone. Way to punish legit players because of bots. Great fix smh

  • grinsterrr ɢʀɪɴᴢ Got Priors ;( (@grinsterrr) reported from Tiverton, Rhode Island

    I don’t usually quit games I like but when I do it’s because the devs don’t know how to fix a thing. So I shall go somewhere else nice knowing ya @playnewworld

  • Dillan_Rogers Dillan (@Dillan_Rogers) reported

    @playnewworld put a general store in the game to fix a lot of the market place issues. like people tanking arrows to 0.01 and help regulate the market while not making crafters feel like a dummy. free markets are cool, but I can't turn 300 steel bars into 600 bars irl refining.

  • TheProfessorZ The Professor (@TheProfessorZ) reported

    @PanthierJahque @LuigiMKD @playnewworld What in the world are you even smoking? I'll humour you this once, obnoxious **** - Clearly WoW doesn't have this problem. NW servers are already split up per region, they can do staggered and rolling releases, too.

  • VikingDanTV Dan | VikingDan (@VikingDanTV) reported

    anyone having an issue with #NewWorld voice comms not working? Discord and Skype audio is fine, just game audio isnt. Any fix? @playnewworld

  • Pweach Tyler (@Pweach) reported

    @TheWarBoard I think this is something that @playnewworld needs to add themselves & just eliminate the entire “potential issue” of a third party software being used for such an amazing QOL upgrade.

  • codfish667 Mr Fish (@codfish667) reported

    @playnewworld Seems if i fish for too long without moving I get "kicked for being idle". I have over 200 bait and I want to max my fishing. I will be standing still for long periods of time. Is there a fix for this without me having to run around every 10 minutes? #NewWorld

  • AyySpAsi K Tran (@AyySpAsi) reported

    @playnewworld Yo, why did I not get any reward for participating in a war? Please give me my rewards and fix that bug :(

  • StealthyAssassn David Winder (@StealthyAssassn) reported

    @VikingDanTV @playnewworld I think some of my company have been having issues with it tonight aswell

  • FerMeister_ FerMeister (@FerMeister_) reported

    @playnewworld I've put 10+hs a day since I got this game 10/01 and today all of the sudden I got 7 game freezes and "stopped working" messages, could it be the update? Anyone else having this issue?

  • FlyingDropBear FlyingDropBear (@FlyingDropBear) reported

    @TonySVT_ @NeebsOfficial @playnewworld And yet... I have 10 people on my friends list playing day in and day out. 6700XT's, 3080Ti's, 3070's, many varied cards. Not a single issue. The only person I know who had any issues was because his fan curve was auto. I run a Gigabyte card. Nobody has had any problems.

  • grinsterrr ɢʀɪɴᴢ Got Priors ;( (@grinsterrr) reported from Tiverton, Rhode Island

    @playnewworld **** your game it’s garbage fix the quest lines and people getting 0 credit for ****.

  • Twatch678 B (@Twatch678) reported

    @playnewworld literally cant play the game, ive tried every ghetto fix, I have 1080Ti i7 CPU etc, playing on lowest graphics and game still crashes on every load

  • ZFYuki UnrealYuki (@ZFYuki) reported

    hey @playnewworld For the love of christ please fix the MotherWell quest, allowing other people to enter, it's going to get to the point where no-one will be able to complete the main story line!!!

  • Blinzler Marco Stockmann (@Blinzler) reported

    @playnewworld nothing changed on my end, i was perfectly able to play the game before. i've timed the freezes and it appears i get one every 4 minutes, completely freezing the game for up to a minute before returning to normal or greeting me with the linked error message.

  • salman_saad salman (@salman_saad) reported

    @playnewworld am i the only who has the crashing issue i have the gtx 1080 with i7 7820HK and a 32 GB ram, i had no prob with the beta but after lunch the game crushes every time.........help

  • Gamer_Vader1 Darth Vader (@Gamer_Vader1) reported

    @ASUS_ROGUK @playnewworld Did they fix the gpu issues

  • The_Lightor Lightor (@The_Lightor) reported

    @MustangScottyGG @owenbrent8 @playnewworld Nah man, you're right, a company lied and wasted customers time isn't the problem, it's people not making enough time to claw back progress they lost due to being lied to. How anti consumer can you be lol

  • EmptyLuckBox EmptyLuckBox (@EmptyLuckBox) reported

    Imagine being kicked from a game you have spent 300 hours in, spent money in the store, for being in the in the game store to long selling things . imagine .. @playnewworld please fix abandoning event and constant azoth warning, it's so very annoying farming gettng this message

  • TheProfessorZ The Professor (@TheProfessorZ) reported

    @PanthierJahque @LuigiMKD @playnewworld Technically yes they did "find" the contintent as it was unknown to them at the time. I never negated the fact there were already people there or the fact Vikings also arrived there way earlier than the Spanish. You're just looking for problems where there aren't any. ****.