New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 02/09/2026 01:45

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Iskadar54629712 Antonio (Iskadar) (@Iskadar54629712) reported

    @playnewworld Dear Amazon, do we want to solve the problem of the infinite queues to enter a server? It takes me from two to four hours to play a game and, for someone like me who works during the day, all this becomes impossible.

  • _tabarnak vitu 👹 (@_tabarnak) reported

    @playnewworld Just ******* fix the Dungeon and the imortal bug

  • _badmadds BadMadds (@_badmadds) reported

    @playnewworld I love this game so much, and been playing all I can. However, this is the second time I’ve been kicked due to a random lag spike that is only in game and nothing to do with my internet, reconnected within five minutes, and still had to sit through the 3 hour queue.

  • NotMihal NotMihal (@NotMihal) reported

    @playnewworld I’ve now been kicked from server queue 3 times. As more and more people join the further I get set back. From 400 to 700 to 800 and now 1000. This is the only issue with the game as far as I see it. Figure it out.

  • PrinzRemi 𝗥𝗘𝗠𝗜 맛있는 (@PrinzRemi) reported

    @playnewworld I wait in line for 2 hours and when I get in I get an error, what do I do?

  • The_Dingle kyle summitt (@The_Dingle) reported

    @AWS @playnewworld please get together i mean this server queue thing shouldnt be an issue at all and should be a bragging point for you to show how quickly you can resolve this with the mother ship support.

  • ThomasLasky33 Thomas Lasky (@ThomasLasky33) reported

    @playnewworld resolve the long queues problems and after that add the possibility to transfer our character ;)

  • AntonioCaseiro Me_Myself_and_I (@AntonioCaseiro) reported

    @playnewworld Yep.. today we rerstart with a new chracter, loose all the work done, repeat it all in a new server with LOW population.. tomorrow that server is HIGH (because meanwhile it fills ) and here we go again to the same queue problem...

  • locof6 leo (@locof6) reported

    @playnewworld Should have out SEA servers wouldn't be having all this damn issues

  • fourzuk AzuK • twitch.tv/4zuk_ (@fourzuk) reported

    @playnewworld BROOO FIX THE PPL GET BAN IN MIDDLE OF STREAM A LOT OF PPLS GET PERMA BAN WHITOUT EXPLANATION

  • kuraikari Kuraikari 💉💉 (@kuraikari) reported

    @Curious3D @thesupprincess @playnewworld There are actually multiple types of errors. The one you mean is the "too many requests". But there is a "configuration error" which puts them automatically behind, even without restarting manually.

  • Oshzak Oshzak (@Oshzak) reported

    @playnewworld PLEASE! Raise the player count on servers! Make it a mega server or something. I was just waiting in a long Q. Just to have the game crash as soon as it was my turn to play. Now I'm back in line at 2477....

  • arturhzan hzA (@arturhzan) reported

    @playnewworld And **** SA servers ? we have bug of people getting invulnerable and abusing of this bug, Amrine Dg not working making impossible to continue the main story and no pronouncement about it.

  • KiberznBitz Fennell Preddy (@KiberznBitz) reported

    @playnewworld on US East Nunne Chaha Server: There is a Glitch from Amrine Bug, where you can't be damaged after you leave Dungeon.. People on are server are abusing this bug now in PVP to take locations... Please fix this on US East @playnewworld

  • WildB0at Osama (@WildB0at) reported

    @Wild_Ratchet @goonraccoon @playnewworld then go gucking play what are you doing here ? let people complain so they fix it instead trolling…

  • locof6 leo (@locof6) reported

    @playnewworld This was so badly organised what an absolute **** show. Just so everyone is aware the developers knew this was going to happen the same errors and ques happend in beta absolutely disgraceful changed nothing made us wait a whole month just so more twitch advertising could happen

  • marxtopwar marxtopwar (@marxtopwar) reported

    @GodfatherY2K_G @slydanwow @playnewworld This guy had an actual support issue and you come back with a ******** comment? Get outta here

  • oWhiteops oWhiteops (@oWhiteops) reported

    @meowzheok @playnewworld I'd say verify your files. Maybe something happened. Not sure haven't seen that error before but could be something to do with either the files on your PC or your account.

  • hyperpanicz Hyperpanicz (@hyperpanicz) reported

    @playnewworld make people wait 3 hours and Q time just a disconnect at 5 the weight 3 more hours Why the f*** is there not a protection for disconnecting why do I have to restart the whole Q like what the actual f*** Amazon

  • cherryjamvan Cherry Jam (@cherryjamvan) reported

    @playnewworld I'm sure many people would happily transfer to another server if they could take their character with them. THAT WOULD HELP YOUR QUEUE ISSUE.

  • nahuemazzeo Nahuel Mazzeo (@nahuemazzeo) reported

    Updating... Two and a half hours in the queue and there are still 500 left. We spend two more hours and then he kicks us for a problem with the server. The best game of 2021? #NewWorldMMO @playnewworld

  • arturhzan hzA (@arturhzan) reported

    @playnewworld And **** SA servers ? we have bug of people getting invulnerable and abusing of this bug, Amrine Dg not working making impossible to continue the main story and no pronouncement about it.

  • Greekologytv Greekology (@Greekologytv) reported

    Its really discouraging, working for 7 hours, coming home & waiting in a 3 hour Queue just to get "internal Server error" right before i get into the game. @playnewworld

  • FURF0XSAKE Fox (@FURF0XSAKE) reported

    @Borja34133195 @playnewworld How is a developer meant to help the fact that people want to play with a streamer? Also, every brand new big MMO has this queue time issue. Hell, even WoW Shadowlands had some poor queue times and that was just an expansion.

  • meowzheok meowzhe  (@meowzheok) reported

    @playnewworld Keep getting kicked out of queue as soon as I'm in the first one in the queue. It keeps giving me the same error "CONNECTION ERROR: Failed to configure". It's been happening all day and I cannot access my character.

  • jimezp95 James P (@jimezp95) reported

    Love waiting in a queue of 2500 people for 2 hours, getting to 23rd place and then getting an error code @playnewworld and being kicked back to 800th. absolute joke.

  • AladdinLTD Aladdin (@AladdinLTD) reported

    I’m kinda stressed about this queue system in New World. Like how can I spend time in queue,client crash and then be placed right back into a queue? Horrible experience. @playnewworld

  • frey_online Frey (@frey_online) reported

    @playnewworld It's a very challenging game! I've been stuck on the Queues and Error Messages for 2 days so far...

  • NSO_Wolf Wolf (@NSO_Wolf) reported

    @playnewworld My game keeps crashing with the error "Game security violation detected" what does that mean

  • pistol_p3t33 Pistol_p3t3 (@pistol_p3t33) reported

    @playnewworld Fix the amirine bug. Every time we get in a big pvp fight there is a bunch of invincible people exploiting the bug. Ppl are also power leveling with it too. Breaks the game completely