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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Trixy
(@2Trixyy) reported
@HeavyLiftGaming @pleiadian1027 @playnewworld The beta had 600k+ players. They knew it was going to be this popular, yet in the beta, we had no issues like this for a similar player base. On top of that, you have the fact that Amazon owns the biggest server and cloud service provider on the planet.
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Sonevia
(@Sonevia) reported
@playnewworld btw what if I getting this error when I wasn't in the queue? all the world: making human-readable error messages new world: some_request_error @playnewworld why are you forcing me to google?
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🇲 🇦 🇼 🇩 🇸
(@Mawds) reported
@playnewworld I guess start again then? This mess was caused because you started EU first. If you listened to us saying it was a bad idea this problem would not be here. Us gamers that have played mmos for years have more experience than a company just starting out in the mmo field.
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Takoda
(@YamiTaskebe) reported
@playnewworld Heyy, just found out I’m supposed to get tittles just for joining a faction. I don’t have them anyway to fix this?
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Scrax
(@MrScrax) reported
@playnewworld Good joke. Got the error, waited without quitting etc, and now I'm back at 2694 in queue. This has been going on for !!EIGHT!! hours because it keep disconnecting. How ******* hard is it to have a working login server? Absolute ******* joke.
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xDAYLONx Gaming
(@DaylonxGaming) reported
@playnewworld PLEASE allow us take our character to different worlds.. in order to avoid this 3k Server Queue, we have to create characters and restart progress. As a #newworldcreator, this really backfired on content creations and streamers. Please fix this asap. #amazonstudio
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ProtoTy
(@ProtoTy37) reported
@MezzySSB @JimmieSan_001 @playnewworld Ahh okay so basically purely speculation. Well in game design, there are infinite ways to tackle an issue. For instance, server phasing is a very popular and modern way of improving this situation. Does it require a rework of existing systems? Sure! But it certainly isn’t doomed
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nimruth
(@NNimruth) reported
literally half of the annwyn autoruns into walls.. disconnect these afk players @playnewworld
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Mortyfer
(@melidiar18) reported
@playnewworld Can you fix this ****?
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Fräggl
(@FraGThieF) reported
@playnewworld Disconnected while playing, reconnect immidiatly (max 1 min), queue place 2800. Got down to 600. ghot thrown out of the queue with "toManyRequestExeptions" and now on place 3000!? WTF? What about holding the place in case of error? for 5 Minutes?! 3 Hours lobbysimulator. THX...
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RevoltNow
(@RevoltNow6) reported
@playnewworld Fix your damn game, getting "Lag detected" every 5th second with perfect stable internet. I had 0 issues in the beta yet somehow the launch version is disconnecting me constantly.
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Chris Parsons
(@Mooeyman) reported
@playnewworld New World will be playable only on PC for the foreseeable future...Cant even ****** play it on PC for the damn Queue-Crash-Queue-Crash
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Wrannec
(@Wrannec) reported
Getting booted at #15 after waiting in a 2k queue (and yes, I got the error, and yes, I pressed OK and waited. I then got failed to join login queue) Back to queue #2460 Meanwhile people auto-running into a wall in-game to not get kicked. How about fixing that @playnewworld ?
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Jaybob
(@jaybob50) reported
@playnewworld Does not work. It put me back into the queue after 4 back to back disconnects using this method only to get "Failed to join login queue." - 18 hour queue time, 6 hour playtime 👍
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exacttec
(@eXacTTec) reported
@playnewworld @Chadesh YES IT IS ALLOWED until you fix your queues
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Stytch
(@TheStytch) reported
@playnewworld I just waited in queue for about 2 hours and got this stupid login error again which removes you from the queue. I went from 250 something to now 1296 in queue. **** this.
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TruthHertz
(@x_iTruthHertz) reported
@playnewworld Was in the queue for 2 and a half hours, luckily there for a few disconnects so followed the advice to click ok and wait. Then on the last one got a different error and lost my position. Back to 2700 with me!
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Ben Crossland
(@BJCrossland) reported
@MalibuDill @playnewworld Yeah the message comes up for me all the time but as long as I just close the error window and don’t press anything, don’t press play again it puts me back in
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Leao Meravigliao 🙏
(@Gianji871) reported
@playnewworld I'm getting the queue error like 3 time in 1 hour, I clicked ok as you said but it didn't put me back where I was, fix this error please. Please.
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Sebastian Starczewski
(@bastekgro) reported
@playnewworld Maybe stop selling game on steam till all issues will be fixed ? Maybe will ba fair to the community ? to let actual players have stable situation, and to not sell game with gigantic problem to now ones ?
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hbgg
(@fuarkmy_peen) reported
@playnewworld honestly this announcement feels just like a kick in the face. did no one really check the preorders? where there so little preorders no one expected so much interest in the game? by now some sort of fix really should be implemented
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STHEG
(@sthegTV) reported
@playnewworld Today I was kicked from the queue two times and I haven't log in yet. Are you aware that you have sold a full price game and now you don't let us play it? 👀 Fix queues ASAP, please.
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Alisha Smiley A
(@AlishaSmileyA) reported
@playnewworld didnt work for me, kept giving me the error
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Juggynawt - Lee
(@_Juggynawt) reported
Well today certainly was a day. Spent 2-3 hours in a queue to get on @playnewworld managed to play for like 2 hours then got a critical failure error that closed the game when I was zoning out of the dungeon.
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Fredrik J. Haugen
(@fredrikjhaugen) reported
@playnewworld Ok, I came to the front of the line about 40 minutes ago. I keep "ok"-ing away error messages, but I don't get back into any queues anymore. About 10 minutes ago the error messages stopped coming, and I am now just looking at my character selection screen.
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Joe Kelly
(@Joekellysafc) reported
@MalibuDill @playnewworld Michael is right.. Ok and wait used to work for me too but since new server release it’s now totally broken
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KisshuTheStein
(@KisshuTheStein) reported
@playnewworld What a damn joke... joining a new server which is full within minutes and having same queue problem as the others... just happended to me... also now getting LAG DETECTED error and have to requeue all again... this SUCKS! literally u stole our money
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Polar
(@PoIar_R6) reported
@playnewworld what a joke of a company, imagine being the owner of the biggest server farm in the world and cant even host a game login properly
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Zeon
(@ZeonWasTaken) reported
These @playnewworld queues are insanity, more than 2750 people waiting to login to Viola alone. Idk how long I’m gonna be here for but…
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Hagane
(@haaagaaaneee) reported
@playnewworld [#NWSTATUS UPDATE] MASSIVE, dogshit company cannot afford to make stable queue and makes people ,whom BOUGHT their game to wait for 4 to 8 hours in queues, just to get MASSIVE amount of errors and reset their queue to let them wait another 4+ hours. Take a look at the fiesta!