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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Andreas Andersson
(@Chewiee77) reported
@playnewworld whats up with the "lag detected" issue, get it alot! Really messing up my stream... Any fix? Tried verified on steam, and lower settings, but is should not have to go lower than 1080 on rtx3090 card?
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Turtle
(@Turtl3Neck) reported
@playnewworld I got an error at 24 then I clicked play again only to get sent back to 79 in q??????
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Lisa_Moonless
(@LisaMoonless) reported
@playnewworld 6 hours in quee, when i was nr 2 to get inside i got error message. Pressed OK and w8 for it to place me back again. But never did... i got kucked so hard whit error message the same exact time i was supposed to get into the server. Trash game, cant run a proper quee.
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Amopeika
(@Amopeika) reported
@playnewworld 1700 in queue. Get down to 300, get an error. Requeue get position 500, after 2 minutes i get the same error. Requeue 1700 in queue again... Im really trying to play and love your game, but, you are really giving me a hard time. :/
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HavoKKGames
(@HavoKKGames) reported
@playnewworld Im cool with waiting really, But when I get kicked twice and have to re-q all over again kind of a bummer, no fix to this?
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DayZChainz
(@DayZChainZ_YT) reported
@playnewworld I'm sure you already know but Alastor server on EU is down :( Pls help need my fix.
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Kattekaren
(@Kattekaren92) reported
@playnewworld how about doing something about the queue times in the EU? So far you've only added stuff to places where the waiting times aren't as bad as they are here. The constant errors when you're Qing aren't helping either. Kicks me back 1k or more, every time.
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TheTravyTrav
(@The_Travy_Trav) reported
@Justdubs33 @playnewworld You have a problem lol
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Edward Cook
(@EdwardGCook) reported
@playnewworld Game froze, it went unresponsive, crashed. Queued again. 800 players. Down to 200. Unable to join. Back to queue 1180. Down to 200. Same error. Now 1400. Where would I discuss this, you seem to have forgotten to provide a way to directly contact a moderator.
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Neluv
(@neluv93) reported
@playnewworld Thanks for the opening of new servers yesterday, but that isn't going to solve the problem. I have my character in Bengodi (12 hours queue!!), please either up server capacity or let us migrate characters already, new servers won't help if we can't migrate.
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NOVALYSM
(@novalysm) reported
@playnewworld @PlaynewworldFR What are your options ?? When are fixing the issues ? Why did you though 2k players was enough on a server? And why did you created a such messy queue system that crashes every 20 min ? Also are players getting anything as compensation?
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BoomDK
(@Blokshaka) reported
@playnewworld FIX THE GODAMN EU SERVERS, been stuck in Q for hours, then the login screen time out and im back to higher Q. **** this ****!
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Evocybernation Gaming
(@evocybernation) reported
@playnewworld, there is a REALLY bad issue going on with AFK macro'ers. I just reported 4 in the same area. 2 were walking into the wall. 1 has an ability attack macro. 1 is doing the cha'cha slide. Please have DEVs go through the city areas and check for AFKers. Thanks
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TheBonj 🔰
(@TheB0nj) reported
@DSebburn @playnewworld not just that, on a EU server struggling to get in then Americans in my company getting in no problem!
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Lucas Reiser
(@Reiserlucas) reported
@playnewworld Please fix bugs in Taparloka Server. We are unable to play 25 level dungeon and People are abusing in pvp because some players are immortal
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Sabaoth
(@Sabaoth08168543) reported
@playnewworld Just approve refunds for the game. This is a total shitshow and adding more servers doesn't solve the problem for those of us wanting to play with friends.
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IRL Undertaker
(@evanweb) reported
@playnewworld Yeah, I’m done til y’all get the server issue sorted. People have lives and limited free time. The fact this isn’t fixed yet (or was even a problem to begin with) from a company with pockets this deep just utterly takes the wind out of my sails to play at all. #NewWorldMMO
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Calming
(@sergiurap) reported
@TheRoxieParadox @playnewworld no refund cause you were "in-game". the fix will be.. ppl giving up so less ppl try to log in.
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Didi♥️
(@LadyDidi93) reported
@playnewworld the problem is that the people who are in other places are not going to change to start over. It cannot be that we are in queue for hours and without being able to play, take us out of the game😡
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D
(@D38225188) reported
@playnewworld What is up with the crazy lag today? Haven't had any since release now today it's almost unplayable 1500-3000! Even chopping a tree is almost impossible as I warp all over the place!
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Kyle
(@Zorfo_) reported
@playnewworld has a serious issue going on with people using macros to stay logged in while they sleep
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SamWise261
(@SWise261) reported
@playnewworld These servers are a joke. the game is unplayable, been trying to join server for 8 hours and keep getting error too many requests after sitting through 2000+ queue. Absolute joke!
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Cody
(@iTzCodes) reported
@playnewworld ppl really just wanna be on the streamer servers and it shows lol multiple servers atm have like 0-500 players. on NA East that is. Keep up the good job implementing more servers! would be cool to maybe have a server Pop of at least 4kish on a server. If it doesnt create lag.
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SneakyGamingTV
(@sneakygamingtv) reported
@playnewworld login server for fae dosen't seem to be moving
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Ren 🔥
(@thanatophobia) reported
Hey @playnewworld, the fact other players can skin the critters needed for my quest turn in (that I killed alone but didn't run to in time) in PvE mode is actually PvP. I don't want to PvP, fix this.
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NOVALYSM
(@novalysm) reported
@playnewworld it is starting to get really bad now. We have a full company 40 people stuck all day long inside the queue. Myself stuck all day in the queue gets a error "Cant reach server queue" have to restart queue all day long. Its getting more and more frustrating all day.
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Hoddler
(@D50624590) reported
@playnewworld cant play the ******* game. Waiting hours in queue just to get a error. ***** wrong with you @amazongames ?
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Eaglestrike
(@Sireaglestrike) reported
@takauri25 @Skimatik_Gaming @playnewworld Not even close to true. WoW and FFXIV both have had these issues at various times in it's lifespan. Things settle after a week or two, it will all be just fine.
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itsWillHD
(@itsWillHD) reported
@playnewworld imagine joining a Queue of 50 ... going to 1 ... game crash ... 3x ... F
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FearsNoEvil
(@FearsNoEvil_) reported
@playnewworld “Lag detected” multiple times a day. Buddy I play with doesn’t have the issue. Any known fix?