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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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The Boogie
(@knownAsBoogie) reported
@playnewworld In iran we have problem connecting to the game pls fix it
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ElvaindelYT
(@ElvaindelYT) reported
@playnewworld Hi, can you address server problems, just been waiting for 4+hrs in the queue to be kicked out of the queue and put at the very back again. Absolutely ridiculous.
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محمد المري
(@MAlmarri777) reported
please @playnewworld work on fix please i reached level 16 and the game crashed on me and i cant get back all the servers are full and the queue is 5000 come on we love your game can you please fix this ? we really want to play so bad and this is taking alot of our time
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Lalique
(@LaliqueTheGeek) reported
@geoffkeighley @playnewworld But the servers are okay extremely broken leaving thousands more u able to play. Hoping for a fix ASAP!
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ADCArtAttack
(@ADCARTATTACK) reported
@playnewworld @dealer_monkey Just to test, I deleted my character, and started a new one in the same server.. I'm not 490... my old one was 2100. So you are prioritising new players!!! Is that to prevent refunds? Get new people playing.. DEFINITELY passing this game service
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New World Australia Community and Marketplace
(@nwaucm) reported
@EagleGarrett @playnewworld If you login for your next session now, you may get in by the time you're awake again. =P
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Nicolai
(@PokeBasshs) reported
@playnewworld The game where you sit 3 hours in Q, only to get an error and gets kicked back in the line. Great game, can I have my money back now?
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Bretzels
(@BretzelsOVS) reported
@playnewworld What do you think about stopping all the servers until you add slots to the servers and fix the queue disconnect?
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Jan Kocourek
(@Micinkator) reported
@playnewworld What did just happen on EU / Nav server? a lot of ppl just got kicked from game ( lag detected... "suspicious look" and went to queue.
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bibulix
(@bibulix1) reported
@playnewworld wtf is this dogshit que? i stay 6 times in a row in que and everytime its getting errors , to manny attempt nd **** to connnect? For what ******** i pay? to watch que and than crash??? Fix your servers
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CHRISETE
(@PorD1OS) reported
@playnewworld Hours and hours of queue, thousands and thousands of people waiting to be able to enjoy a game that you have paid for and a lot. Servers dropping, queues dropping, you go from being 10 in the queue, the loggin service crashes and 4000 appears in the queue.
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theescombiens
(@Josh1P) reported
@playnewworld is there accually a tangible plan to fix the queues?becuase adding new servers is not working
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Tall Panda
(@RealTallPanda) reported
@DrMadOss @playnewworld I just had this trying to join Saba on EU Central. For a company that is pioneering web hosting, it's ironic that the servers are exceptionally unequipped to handle their own game. @playnewworld has had too good of a launch for them to allow this poor service.
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Rhuraidh Garness
(@Icaris_7) reported
@playnewworld hey, want to fix your queues and stop kicking people out of them after multiple hours? at least put in a grace period to get your spot back in the queue when it disconnects, people paid for this game and scant even play it…
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onlyfansCj
(@CjOnlyfans) reported
@playnewworld Your solutions are not good played all day yesterday lvl my skills.. today am queue at 6000 cant get in i dont want to make a new account i have already made 2 accounts for the same problem not getting in the server. you should make it that we can transfer our account now aswel
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Urban Krsnik
(@KrsnikUrban) reported
@playnewworld And where are additional servers for EU? It takes 3 hours to just login into game...
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Aran Rhys Reed
(@AranReed) reported
@playnewworld Servers need to be sorted. Fourth time trying to connect today, from 600th+ to 400 and then disconnects me because of an error. what is this ****?
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Thomas
(@WARofROSES_) reported
@playnewworld Amazing job at response time to help resolving server issues, couldnt ask for more day 1. More than I've seen a game do in a LONG time. Over 7m people bought the game, honestly now just raise the server cap to around 5000 and it'll be fine.
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Joey P
(@Nibashe) reported
@playnewworld I dont mind the queues. What I do mind is qeueing for over 3 hours, getting an error and being put in the back of the queue. At least implement a placeholder so you will be put in the same position if possible. Havent been able to play yet :(
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محمد المري
(@MAlmarri777) reported
i wish @playnewworld see this and reply on me and tell me if you its gonna get fix or not and what we should do
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Azotherian
(@Azotherian) reported
@damack113 @Auirex_ @playnewworld But dude that's why they want you to buy the "instant login" version of the game /s. Seriously putting P2W in the form of vip login......
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ReGr3at
(@ReGr3at) reported
@playnewworld I love New World and I don't care about the quese, but it's just frustrating when you are on position 4 and get a long time exception error and then land back on position 500. Pls fix that.
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John
(@spinksjp) reported
@playnewworld seriously are you guys taking the mick. it took over 5 hours to login on a 60 person queue , I finally get in run around for 10mins go make a sandwich get kicked and now I'm back in a 167 person queue guess I wont be on again today.
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Idc
(@Idc20842498) reported
@playnewworld #PlayNewWorld Hey team, does we have any update on new servers? its getting a bit hard to log in especially in afternoon eu time, or even be on server, I usually get crash ~
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Pete Gale
(@Pete_Gale) reported
@playnewworld Was #871 in the queue this morning; it's been 4 hours and now I'm #3257 in the queue, because I've had a server connection error three times (one at 300ish, one at 500ish, one at 2400ish). This is an absolute joke.
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Touhidul
(@Touhidu84794004) reported
@DrLupo @playnewworld Will the YouTube vod be available later? It's not working right now. I missed it because of my medical treatment.
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Jake_G
(@StoneyJake_G) reported
@BlakesBoolin @playnewworld I had no issues other than a long wait to get in
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FiestyLass
(@Fiesty_Lass) reported
@AchilleHenriqu3 @playnewworld had the same issue
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Whatdidyoudo!!!
(@Whatdidyoudo7) reported
@playnewworld Just qued from 650 to 50 for a connection failed error message… now im 930 👍🥲
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NwL
(@nicklaswendell1) reported
@playnewworld you need to fix your god damn server problems asap. It cant be right that you have to que for 4 hours at 12am, what do you think will happen when the time becomes 4pm and all from eu are getting Home from work? What que times are we talking then?