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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (92%)
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Glitches (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Warwickermaan
(@AreWarwick) reported
Smallest queue on EU servers are 2.6k... any update on what's happening? Unless you login at 8am and stay on all day your not playing the game at all. Everytime I wait in the queue I get disconnected and put to the back. I had a better experience in the beta @playnewworld
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gameadictive
(@gameadictive) reported
@geoffkeighley @playnewworld New Queues, FIX THE SERVERS CAPACITY OVER 9000 @AMZNGameStudios
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mads lie halvorsen
(@MaHalvorsen) reported
@playnewworld any progress on adding new worlds to EU Central? im abit sad that i cant play :( im sure its like most other people, but i cant wait in a 3k queue, as i dont have that many hours in the evenings to play.. please fix <3
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Zhalo
(@Brunskilazz) reported
@playnewworld How have you guys not said anything about what's happening with EU servers at the moment? This is crazy hours in queues to get error coded out over and over
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Reuben A
(@Its_ReubenA) reported
@playnewworld Been booted out of EU queue Sub-1000 3 times today to be put back to 3000+ each time. Fix this pls
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Oort City
(@oortcity) reported
@playnewworld What about Europe? I can't play the game because there is a 2624 queue, on any server. And than if I stay in queue... I get booted out with an error.
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Simon
(@Simon54062628) reported
@playnewworld @FelixScollen Will go in Amazon Game history for a big fail. I have no problem with little problems at a release but enough servers should be there to get everyone playing.
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meteorattack
(@T1H_meteor) reported
@playnewworld please fix the connection lost in queue. I was almost there!!!!!! #NewWorldMMO
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ItsxElectro
(@ItsxElectroTTV) reported
The @playnewworld cycle: Wait in queue for 2 hours -> get to position 99 -> grab food/drink from downstairs -> login error -> restart queue -> position 450/ est. wait time = 2hrs. Please a crumb of gameplay, just a crumb.
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Krzysztof Czepiec
(@k_czepiec) reported
@playnewworld Hey, awesome game! Could you do something with EU servers? It's impossible to join queue... All queues has over 3-4k people... And queues drops people with login errors..
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ArahorPlays
(@ArahorPlays) reported
I've been in the queue since 2pm, It's now 7:30pm Gotten 2 errors so far at around position 100-300 which has tossed me back of the queue both times, once to 1700 and last time to 3500. I'm now on 1200 Will start stream once I'm in, but will be late. @playnewworld #NewWorldMMO
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DoomsdayMachine
(@AtypicalTerran) reported
Login Queue Simulator : Day 2 #PlayNewWorld should be #WaitNewWorld ...
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blue
(@think_blueTTV) reported
So I logged on @playnewworld this morning, started using my hatchet and now Berserk is bugged. Hotbutton is greyed out and stays on cooldown through relogging. Can't swap weapons, respec. Anyone else having this issue?
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Kris Mason
(@kmason3k) reported
@playnewworld can something be done about people leaving characters running into walls so they don't disconnect? It's pretty bad on our server and probably others. Runeberg EU
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Pedro Gomes
(@Living2die4) reported
@playnewworld i just want to play the game.... fix the queues.... to be in the queue for me its enough beeing on petrol station... and now this??? God help us all
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Egor Andreevich
(@Yeegorka) reported
@playnewworld Game has endless queue due to login errors, more people trying to join server then people playing, game has zero protection from people who use key hold to not get kicked while afk, and your only tweet today is about what a successful start you have. This is unbelievable.
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Adam Martin - xTiqL
(@AdamMartin1991) reported
@playnewworld Sat in the EU Central Suddene queue since 4:45pm (UK time) for 1hour 30mins waiting to get on.... Got down from 2700people to 1300. the game lost connection.... Now I am back at 3230 queue. Any fix in sight or are we just going to let 10,000s of people not play?
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Tom Schaack
(@phreeze83) reported
@geoffkeighley @playnewworld at leas fix queue bugs if you let 99% of people hang in queue and NOT playing
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Anna
(@Anna67943639) reported
@hornyguardsiren @playnewworld My account also got hacked and support service aren’t doing anything about it, so I contacted cyber_heal on Instagram he successfully retrieved my account, he’s legit and reliable.
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CASTRO
(@iimCastro) reported
ur game is great but my god Queue time is the worst experience everrrrrr plz fix it @playnewworld
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EyeSeeU
(@EyeSeeU8) reported
Unfortunately while playing the @playnewworld my 3090 GPU Bricked. While I’m trying to deal with this issue I will be away from the stream for obvious reasons. Sorry guys — it’s ridiculous but who’s to blame… the game manufacture or the GPU manufacturer…??
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Andrey Kulikov
(@cooleecow) reported
@playnewworld Id love to join that foght and blah-blah. But only thing Ive ssen for 6 hours (six!) Its a waiting for a login screen. And experied token error then (i guess i wait too long?). Ridiculous
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E Rossi
(@TwoStepsAway) reported
@playnewworld Have you added more EU servers yet? I have been in the login queue for more than 6 hours today. FYI EU is much larger than US East and West. Maybe have EU East and West.
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gwnwesley
(@gwnwesley7) reported
@playnewworld fix your servers! Im waiting 3 hours and still didnt play it! If it takes any longer i want a refund!
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Volatile
(@VolatileGlimesh) reported
@bearddaddy8 @playnewworld Did you get a cheap 3090? Because basic google searches will explain that the issues with New World and GPUs can be explained by issues from the GPU manufacturer and not a game. To think that a game can be responsible for frying a GPU is ridiculous when Crysis is a real thing.
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Benji Rutherford
(@Ben_Rutherford9) reported
@k_czepiec @playnewworld Been waiting an hour, got down to 1000. Then login error, now back to 2600... terrible
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Tony Blount
(@TonyBlount11) reported
@playnewworld Have you got a ETA on the server issues ?
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LIVIU BAILESTEANU
(@DvddGhosT) reported
@playnewworld Fix THE QUES PLS ! Eu servers are full!
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Galantis wählt die Zukunft unserer Kinder 💚💚🟣
(@Galantias1) reported
@playnewworld hey EU Server needs double capability. Waiting 13 hours, error waiting 15 our. Guys are you mentally behind? 400k people waiting for play in queue and just 125k play are you seriös? Hurry or u fck your own game from best to baddest. Look steam review.
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Alt0car_TTV 🔞
(@Alt0car1) reported
@playnewworld Amazon game Q > disconnect > Q > Disconnect; Pay for stay in Q was good rentability