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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Thomas Bekemeier
(@ThomasBekemeier) reported
@playnewworld After 2 and half hours of waiting I Get 53 is que and get a error code then go back to que I’m 4458 yeah this game is still run like crap 👌 great game you got here not playing now
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Van
(@Professor_RPG) reported
Oh **** you @playnewworld i waited hours in queue just for the game to crash. fix your ****
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Thomas Bekemeier
(@ThomasBekemeier) reported
@playnewworld After 2 and half hours of waiting I Get 53 is que and get a error code then go back to que I’m 4458 yeah this game is still run like crap 👌 great game you got here not playing now
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Corey
(@NegativeCorey) reported
@playnewworld I sit in queue for an hour and a half. It goes to put me in... "server connection error". Put into 2000 queue. Have to verify game files after I already updated. Your game is and always will be dogshit. @amazongames
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The Pagan Physicist
(@PaganPhysicist) reported
@playnewworld Nothing like *not* addressing the issue from launch of being unable to even create a ******* character to join the log in queue.
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Carto
(@Game_Dev_Carto) reported
@imBronana @OnDeck @playnewworld Honestly, it's doing a good job. The biggest issue is the home network adjustment. I had to disable any sort of power saver options for my wifi router for it to connect. Cities in game can cause crashes, lots going on for shared RAM. Out in the open world tho it's really solid.
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Thomas Bekemeier
(@ThomasBekemeier) reported
@playnewworld After 2 and half hours of waiting I Get 53 is que and get a error code then go back to que I’m 4458 yeah this game is still run like crap 👌 great game you got here fix your shxt and put me back in place in Que I’m not waiting another 2 god damn hours
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Wickidbliss
(@IamWickidbliss) reported
@playnewworld wait in Q for 2hrs get error cant join something bout data.apk missing, verify game files, all good. wait another hr 45 same thing. like wtf. verified again all files check good yet still saying im missing some data. I'll copy error nxt time
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Førth
(@forth_online) reported
@playnewworld You really wanna tell me that I had 7.988 people in the queue to get an error?
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Closdra
(@Closdra) reported
@playnewworld I was number 1 in queue and I got a server error great job Amazon
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sixs
(@SlXSTV) reported
MY GAME KEEPS CRASHING @playnewworld Do we know the issue why? Keep getting "login failed" or "wrong file downloaded" when all I did was simply update the game.
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Thomas Bekemeier
(@ThomasBekemeier) reported
@playnewworld After 2 and half hours of waiting I Get 53 is que and get a error code then go back to que I’m 4458 yeah this game is still run like crap 👌 great game you got here not playing now
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Vervis
(@Vervis11) reported
@playnewworld here we go again, New World, New Server, New Queue. Was 18 in Q and got crash now im 6k+ in Q. Nothing fixed after a year
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BigPapaJames
(@BiggPapaJames) reported
@playnewworld please open up servers on NA east that have not hit max population, specifically Myrddin. They also have no queue. Trying to play with a group, but could not login earlier due to work and irl.
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ExoSage
(@ExoSagePlays) reported
@YT_Trouble982 @playnewworld Had the same issue, verifying the files on steam fixed it for me.
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UsoSaito 💚 VR - なまはげ
(@vr_Saito) reported
@imgoomie @playnewworld I've been sitting in queue for nearly 1.5 hrs... had some folks in the company who finally finished their queues only to get an error and have to start their queues over.
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WolfpackCasey
(@WolfpackCasey) reported
@playnewworld What's up with your login queue? I chose a fresh server, that only had Med pop. Showed 700 people in it. I create a character, and I am now in a 750 person queue? That's not how it should work. @amazon
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Francesca Lace
(@FrancescaLace93) reported
@playnewworld Been sat in a 4000+ long queue got to 16 people in front of me and got an error now back at the end of the queue
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マシュー
(@GrapeOG) reported
@playnewworld Sat in queue. Got to front of the line. Server connection error. Got put in the back of the line. Joined Ennead that just launched 45 minutes ago. Had a queue within 1 minute of server launch. Sat in that queue, same thing happened again, now that server has a 1000 queue. Fun
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Rappy2006
(@rappy2006) reported
@playnewworld I really wanted to play the game today with my friends but you are still not able to solve the que problems. The same as the game started last year. I think you underestimated the player base and learned nothing from the past. Omegasad
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Thomas Bekemeier
(@ThomasBekemeier) reported
@playnewworld After 2 and half hours of waiting I Get 53 is que and get a error code then go back to que I’m 4458 yeah this game is still run like crap 👌 great game you got here not playing now
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Førth
(@forth_online) reported
@playnewworld You really wanna tell me that I had to share the queue with 7.988 people to get an error and I have to go through all of this again?
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razshoots
(@razshoots) reported
@playnewworld diamond gypsum -- pls fix
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Tina Stegelmann
(@TinaStegelmann) reported
@DeliveryPandaa @playnewworld I get the same error
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Triv.
(@Swedest) reported
@playnewworld I literally got to spot number 1 in queue, get an error and got sent back to the menu only to end up being number 1143 in a new queue. Nice.
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Raylan
(@RaylanGaming) reported
@playnewworld Anyone know how to fix file not found error? I verified files and restarted game/pc been in que three times….
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james
(@jamesja06142026) reported
@Pur3Pineapples @playnewworld and then for those players to be forced to go through the que multiple times because they get error codes on a game that's years old :D
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Jake
(@ClaretyTweets) reported
@playnewworld duuuuude! I was sitting in queue and got to 17th and got a connection error notice and had to re queue? What’s up with that? Not my internet
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Poulette
(@Poulette_QC) reported
@playnewworld 2+ hours in cue only to get to number 1 and then get an error message and have re try and end up being 1600 in cue **** that
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Nassyy
(@Nassyy1) reported
@MiracleL0L @playnewworld IT's still an issue. Can you please fix it @playnewworld