New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 03/28/2024 14:30

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (50%)

    Sign in (50%)

  2. Online Play (50%)

    Online Play (50%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyHamburg Online Play
ItalyBologna Sign in
GermanyDarmstadt Sign in
AustraliaSydney Online Play
FranceSaint-Martin-des-Champs Glitches
AustriaVillach Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • CallMeConflict Conflict. (@CallMeConflict) reported

    Bought @playnewworld from G2A, the price was good and the service seemed legit, even tho I had my reservations. A week later @TheLilyFae gets a steam alert to say that the product key used has been refunded by the seller. Long story short, dont buy from G2A. Scam Artists.

  • EricBLieberman EBLieb (@EricBLieberman) reported

    @trucido614 @BlizzardCS I am pretty sure it has something to do with the amount of concurrent requests to the authentication server to generate games, which is a coding/developer issue. Funny how @playnewworld is able to manage more users than Blizzard.

  • donat_kozmann Donat Kozmann (@donat_kozmann) reported

    @playnewworld I went from 200+ FPS to fix 25 since the update.. is there anything I can do to fix this?

  • Zershiro Zershiro (@Zershiro) reported

    @playnewworld - Has server downtime all day yesterday Also them: Oh yeah, It's prime time EU, let's take the servers down again 🙃

  • whitesdie Diego Irons (@whitesdie) reported

    @playnewworld The game continues crashing because "lag detected". And ot's not a connection issue 😡

  • ChrisCake04 Christian (@ChrisCake04) reported

    @playnewworld "remember when they took the servers down for 12 hours in prime time to fix the death bug?" hahahaha and still in :D

  • itzToonGaming ToonGaming (@itzToonGaming) reported

    “ LAG DETECTED ” @playnewworld please explain what has happen since last patch !!

  • austenknepper Knep (@austenknepper) reported

    @playnewworld buggiest end game out of any game I’ve ever played. Can’t grab chests, missions either not working or showing in wrong spot, horrible hit box, laggy servers, enemies duplicating in entire areas or retreating and resetting health after not moving at all. Very sad.

  • yademonboi saint💫 (@yademonboi) reported

    @playnewworld PLEASE FIX YOUR BAN SYSTEM!

  • GraulichS Graulich Salinas (@GraulichS) reported

    @playnewworld Eliminate the expulsion for inactivity, now you can not fish quietly and neither see articles on the market, you spend 15 minutes and they expel you, really !!!, fix it and eliminate this, find another solution for those who remain inactive, do not destroy the game.

  • The_Lightor Lightor (@The_Lightor) reported

    @MustangScottyGG @elimeretv @playnewworld So if people just didn't play the game they bought when it came out we wouldn't have a problem. What a corporate boot licker.

  • david_dearn David dearn (@david_dearn) reported

    @playnewworld Hello @playnewworld Can we get an ETA on when QOL stuff, i understand that bug fixing is very important and i'm very greatful, there is just little thing that QOL updates can really fix and make the game better, love the game in anycase

  • AnFuAr AnFuAr (@AnFuAr) reported

    @playnewworld Plz fix this game, after the last update it keeps crashing the game randomly. Can't even finish a dungeon without restarting the game and running all back.

  • robotkirby robotkirby (@robotkirby) reported

    @playnewworld I'm having the game crash and freeze up alot after the update yesterday, seeing alot of others with the same issue.

  • jordhwrh Jordan (@jordhwrh) reported

    @playnewworld do you ah e a problem with selling weapons every time I try and sell it don’t work??

  • wmtFROG WheresMyTalkingFrog (@wmtFROG) reported

    @playnewworld How do you do an update without addressing the Faction Point Cap glitch? I can buy Commander armor after finishing the quest but no weapons or breastplate because I'm stuck at 25k point Cap. This is a MAJOR setback. I wanted to hit 60 with lvl 60 weapons.

  • addyshmaddy Adam Peirce (@addyshmaddy) reported

    @CallMeConflict @playnewworld @TheLilyFae I have never had an issue with g2a

  • princebacon1993 Jonathan Harley (@princebacon1993) reported

    @CallMeConflict @playnewworld @TheLilyFae I'd recommend contacting the support on Facebook etc. G2A is a marketplace like Amazon, they are just the middle hand and if stuff like this happens they'll investigate which private person sold the code. So blaming G2A doesn't change much. Reporting the problem to them... 1.

  • NapplePC Napple (@NapplePC) reported

    @Claysthetics @playnewworld @playnewworld please fix this, this is a major headache!!

  • DStructUK DStruct (@DStructUK) reported

    @playnewworld Hi. EU here. Currently unable to find any worlds at all but noticed you haven't tweeted about any ongoing issues recently?

  • savag3calib3r ⚜️⚔️Savag3Calib3r⚔️⚜️ (@savag3calib3r) reported

    @Michael64984290 @playnewworld @amazongames My 3080 has no problems either the problem is it’s been reported constantly since launch that it has bricked not just the EVGA cards which admitted to faulty soldiering but also Gigabyte 3080s. Mine is a MSI 3x ventus 3080 but I’m still not willing to risk it now that I know.

  • Timothymoore8g1 YABOIWONKA (@Timothymoore8g1) reported

    @playnewworld please fix the fuckn 55+ portals they arr continuously down grading cities... our companies are constantly repaying for upkeep and its breaking our coffers for **** sakes.

  • darkracer125 darkracer125 (@darkracer125) reported

    @murphdiggs2 @rickyberwick @playnewworld it's fine that you don't understand the problem or have the brain capacity to ever understand it. but let me spell it out for you. IT'S A PROBLEM WITH NEW GRAPHICS CARDS your 960 is too ****** to have a problem

  • yademonboi saint💫 (@yademonboi) reported

    @playnewworld PLEASE FIX YOUR BAN SYSTEM I GOT BANNED FOR NO REASON???

  • ciribicorobo Ciri Nick (@ciribicorobo) reported

    @playnewworld could you please fix the important things like Dinasty boss fight crashing the game 3 times in a row instead of fixing stupid things like tier 3 fishing treasure chest not fighting back when fishing, thanks. #newworldisstillinbeta #NewWorld #NewWorldGame

  • pyxthon Pyxthon (@pyxthon) reported

    @playnewworld @PlaynewworldDE Two Keys revoked from the Publishers! Both of them official buyed on Amazon. Deluxe and Standart for me and my Girlfriend.... Many Players have that Problem! And you have nothing to Say about it? That wasn't well thought out with the Bot Problems!

  • PadreHerb Tyler (@PadreHerb) reported

    @playnewworld So, I updated my graphics card, and about 20 minutes later - after starting up New World - my computer crashed and it won't restart. I would seriously start to rethink your stance on whether the game is causing these kind of issues.

  • GoobleGaming GoobleGaming (@GoobleGaming) reported

    I am considering a break from @playnewworld. I have limited time due to work and when I am doing quests, I often die and have to run back to a quest objective over and over. The mobs spawn a few seconds after being killed and it gets tedious real quick. This needs a fix imo.

  • drasham Drasham (@drasham) reported

    @playnewworld Amazon deactivated a large number of steam codes bought this past weekend, many given away by Twitch streamers including mine, what are you doing to resolve this issue?

  • tiredandtired3 mat (@tiredandtired3) reported

    @playnewworld EasyAntiCheat error code 10011/25 on launch, nothing works and the game is unplayable - please help!