New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 01/21/2026 23:20

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • G4Ging George (@G4Ging) reported

    @fig_philly @playnewworld This is about where I was when I got disconnected from the login services and kicked to the back of a 15k Q

  • drevazquez007 Dre Vazquez (@drevazquez007) reported

    @playnewworld IM trying to but cant connect after the game crash. In queue for over an over to reconnect back! Very frustrating to see other guild members progress and even connect while ive been stuck in queue.

  • befair2fathers Dennis M Atherton (@befair2fathers) reported

    @playnewworld 3 little words for you guys. Waiting To Login or how I spent my day 🤬

  • Velhirr Ivan De Cosmis (@Velhirr) reported

    @gegeektoolkit @playnewworld It's not a free to play game. They knew how many players they were going to be and they made these decisions anyway. We have only 2 servers in italy, i can't login for the queue and there are already guild and faction wars. How am i suppose to partecipate ifthere arealreadyalphas

  • Chadesh Rich (@Chadesh) reported

    @playnewworld Queues are somewhat expected, but this issue was also in closed beta so one would think the queue issue should be less of an issue. Also it is very annoying that I start at 5000 in queue and drop to 4100 in queue then back up to 4600+or- or being 200 in queue and get kicked.

  • L0LLo_ L0LLo (@L0LLo_) reported

    @playnewworld please can you add a grace period where u dont have to queue again if you crash in game? its so unfair...

  • THOMSUXX Tomasz (@THOMSUXX) reported

    @playnewworld at this point shutting down all servers for 2 hours to work on a fix would be a better deal than just acting like everything is ok #playnewworld

  • MrPalooza12 Palooza (@MrPalooza12) reported

    @playnewworld Playing for a solid 3 hours on orun and then I crash for some reason so now I have to wait thru a 400 player queue that is going to take 5 hours + please save people’s spots if they crash

  • Viiolai Vii (@Viiolai) reported

    @JustoMentos @playnewworld having the same problem :(

  • AlejandroZh_ Azul eléctrico (@AlejandroZh_) reported

    @playnewworld so sad all the responses are people disappointed, this could be a big release day, but its a big disgusting login simulator

  • Floops20 Amira (@Floops20) reported

    @WyzeThawt @Michael59440635 @playnewworld dude, they literally had 2 betas to fix this problem; its one thing that theres a queue but for it to take THIS LONG to go through the queue is absurd on ANY game

  • MightyGandolf Gerald | Mightygandolf (@MightyGandolf) reported

    Is anyone else getting failed to connect to login queue? #NewWorldMMO @playnewworld

  • Matthew_St99 Matthew Stanborough (@Matthew_St99) reported

    @playnewworld 2 hour queue time to get failed to login. Cheers

  • nihilisticEden Eden (@nihilisticEden) reported

    @ScibilityRS @playnewworld I heard rebinding the key to something else works, but I didn't have the bug... Instead, I had a crash :)

  • THOMSUXX Tomasz (@THOMSUXX) reported

    @playnewworld it’s a worse release than cyberpunk - and it seems like you have no idea how to fix the problem. Adding new servers won’t be a solution if you let your players pick an already full server

  • RhysAmarilli Rhys_Amarilli (@RhysAmarilli) reported

    @ShowNwo @playnewworld Since when does sitting in a login queue constitute a “concurrent user”. People saying pick another server, I did, got DC’d and now both are 24hr+ queues, if AGS is using AWS then it isn’t a great advert for their dynamic scaling ability. Sigh, I expected it to be bad, but this?!

  • OLDNICK07 Sami (@OLDNICK07) reported

    @playnewworld change your name to queue simulator......pre ordered the **** for waiting 6 hours doing nothing in a mid pop server.....open beta was smoother than this **** launch.....fix your **** or you will see your game as a mostly negative reviewed game in steam

  • 4_20Blaziken 🍁🔥😤💨💫💯 (@4_20Blaziken) reported

    @3GoneRouge @playnewworld The real issue is no region locking players. If you phase in servers by time zone. A lot want to play “early” screwing over the players in that region. Also Amazon should’ve done overall better with servers. They have AWS for god sake

  • xxxguzxxx xXxGUZxXx (@xxxguzxxx) reported

    @GrumblesTDwarf @playnewworld i deleted a char and remade instantly no problem just a **** q

  • SimoneSamperi BigSteakSimo (@SimoneSamperi) reported

    @playnewworld Didn't expect this server problem with Amazon honestly. Wtf guys you r the bigger server provider in the world

  • damientgerard Damien Gerard (@damientgerard) reported

    @playnewworld Got in, created character, loading... then crash. Now 4000 people in queue. Good times. Good. Times.

  • AherysR6 Aherys (@AherysR6) reported

    More than 3/4 hours of queue to play @playnewworld, sometime 6 hours. This is not acceptable. I understand you want avoid server crash, but people who connect after work to the game cannot even play for the whole night sometime.

  • iKungFlu panda (@iKungFlu) reported

    @playnewworld connection error...🤡🤡

  • Meyples Matthew Maples (@Meyples) reported

    @NS_AllMight @playnewworld That was from this morning lol. Queue was like 15k 10 minutes into launch. At this point Valhalla has hit the cap for login queue and you can't even get into the queue. Don't foresee it being playable tonight. Oh well, I have Fire Emblem to hold me over.

  • MlcLucian Lucian.M (@MlcLucian) reported

    @playnewworld if you are really working on servers issues and queues why can't we see any improvements? it seems to go the opposite of improvement..more queues more people waiting to get in and more errors

  • OLDNICK07 Sami (@OLDNICK07) reported

    @playnewworld change ur name to queue simulator......pre ordered the **** for waiting 6 hours doing nothing in a mid pop server.....open beta was smoother than this **** launch.....fix your **** or you will see your game as mostly negative reviewed game in steam

  • jjstevenz JJ Stevenz (@jjstevenz) reported

    @playnewworld Fix the log in que!!!!

  • josh40121 Santiago #KorruptaJamásSerásPresidenta (@josh40121) reported

    @playnewworld I wanna join, but you a ridiculous 2k cap per server. The problem is that you are amazon, not some indie school project

  • NS_AllMight All Might (@NS_AllMight) reported

    @Meyples @playnewworld Damnnnn, Yeah I'm in Morrow, hopefully they address the server issues sooner than later but you know how that goes lol

  • MedusasNudes Medusa (@MedusasNudes) reported

    @playnewworld fix your game. I waited in queue for two hours and the game ******* crashed