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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Tuqiri
(@Tuqiri) reported
@ExodusArias @playnewworld Yeah that's fair. I'm a bit shocked how Amazon with there AWS service was able to run out of slots and free servers.... Seems very backwards for a company that offers hosting lol
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☬ fn
(@fnng1_) reported
@playnewworld Was able to play for the frist 2 hours of the BR servers, now its been 9 hours of pure queue, and been disconnected by some token login error after usually 2 hours of queue. Played for +- 500 hours on the betas, convinced more than 20 pple to buy and play+
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Clizzy McFly
(@DiamondbackApe) reported
@ShowNwo @playnewworld This just in! 420k are on the login screen!
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TheTacticalTaco
(@Tactical_Taco12) reported
Just waited 6+ hours in queue for New World only for the game to crash 20 minutes, now back into the 1700+ person wait :) Thanks @playnewworld
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GrewUpGaming
(@mbowen7000) reported
Tried playing @playnewworld today the lag was so bad it was unplayable I played the beta had zero problems I'll try again tomorrow cause I really liked the game but so far it's a fail for me
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Klayton Calix
(@KlaytonCalix) reported
Currently on my third round with the login queue boss on @playnewworld sitting at 574 & we started at 732.
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Nick
(@TheNarWizard) reported
This game is trash @playnewworld y'all have BILLIONS OF DOLLARS. Have you ever heard of Amazon? Idk man.. Waited in queue 2 hours got a random error now im at the back of the line. Cant even refund this trash now. But I guess get that bag.
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JC
(@D3M0NYK) reported
When you might actually obtain all of the Twitch drops for @playnewworld before you even make it through the damn login queue....
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Anthony Szoke
(@cdiff07) reported
@playnewworld Please look at doing something to remedy the 3 plus hour wait on NA US East Orofena server.. I waited for 2 hours and than it timed out and now I am in a ques even longer than the first at almost 1k! Please bring servers down to do MX for server threshold!
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MelodiousShark
(@MelodiousShark) reported
@playnewworld y'all need to fix these queues. Crashed, got thrown into queue, crashed while in queue, now back twice as many spots as before. Make the queue based on the area you are trying to get into and not just server wide ffs
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For Liberty
(@OnlyKingChrist) reported
@playnewworld 20 minutes and the login queue went from 1100 to 1000. Maybe in 8 hours I can play again!
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Alexander Figueroa
(@Alexand52253808) reported
@playnewworld Not being able to even login to play on launch is like mmo gaming beginning class 101 man how many mmos in the years have had this issue. You know you’ve gotten millions of dollars out of this game before launch and thought 20 servers was sufficient with 2k capacity. Literal math
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Bean gaming
(@Beangaming98) reported
@playnewworld fix your ******* queue times Jesus christ as someone who comes home from work at 5pm I don't have 4 hours to sit in a ******* queue.
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Nick Furno
(@NickFurno) reported
@playnewworld A couple of suggestions: 1. You need a queue placeholder so that disconnects and random errors don't kick you out of line (5 minute timeout giving time for a restart). Look at fiveM as an example. 2. To go with this a fast queue for recent disconnects/crashes.
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Keon😈
(@Keezus__) reported
@playnewworld is there a fix to not being able to fast travel even though you meet all requirements?
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Krystalchan
(@pow20o09) reported
@playnewworld Small Quality of life thing; Make it so Escape doesn't cancel our queue... Can be a problem if you don't know what window your tabbed on to
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Snorre Rasmussen
(@Snorre__) reported
@playnewworld ok so i have an issue and wondering if others have had or is having it, after killing the first tutorial mob, all my inputs except prone and ctrl stops working. any ideas, please help....
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Nicole Levesque
(@RaidianNight) reported
@playnewworld you guys going to fix these que times lol even this afternoon they were bad but now we’re in the 1000’s it’s a little much.
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jorden jones
(@jordenj51430980) reported
@playnewworld fix your Q errors I've gotten to 200 people twice abs errors out of Q to be out in the end of line. That's a joke
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FurySFX
(@FurySFX) reported
Woke up early af signed on right when servers opened for @playnewworld . Hit with 3700Q wait took me 4.5 hours. Then I play for 2. Get a critical error. Booted. And reQ at 526 at 1:30 it’s been four + hours again. And I’m only at 411. Do I reqeue? Or wait it out?
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Bang
(@Thebigbang3xl) reported
@playnewworld I don’t really mind the queues, actually I totally understand it BUT I do however mind the queues failing and me having to queue again from the back of the line. Fix that soon please??
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Mokuchi
(@MrCurver) reported
@playnewworld support page is not working so this my last hope, my character says its wearing a life staff even tho im wearing a hatchet, i tried relogging and im bugged and unable to progress the game, pls help - server EU / Barri / name is Mokuchi
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rayan
(@ruhyawn) reported
@playnewworld after getting the "Lag Detected" message and getting booted, a lot of players are unable to rejoin after queuing and getting the "timed out while waiting for server to spawn the player" message. any update on when this will be fixed? waited in several queues to get timed out
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Anderson Koefender
(@akoefender87) reported
@amazon Since we are having issues of 11hrs wait for LOGGING IN @playnewworld, maybe you could buy some servers from @bestbuy, they deliver quicker than this wait time.
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Advil ♻️📈
(@LilAdvill) reported
@playnewworld Man fix the damn **** where people keep getting kicked from queue. Shits hella annoying
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Hunter Biden's Laptop
(@Bidenisashill) reported
@BoltTBD @playnewworld only 10 hours? so your still in the que to login?
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☬ fn
(@fnng1_) reported
@playnewworld And im the only one that i see with this problem, got in contact with support, did all the steps they asked, nothing worked, sent all the crashlogs, by email as i was told to, still nothing. Character name: -fn Server: Modun BR
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Jared Russell Hess
(@mudkip4me) reported
@playnewworld Would you know how to fix the tracking issues? I have enough enough skills and none of my trackables are being shown on the top compass. Would love to get this fixed.
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Flames_Yue
(@Flames_yue) reported
@playnewworld I suggest you emulate FFXIV and make multiple instances on each server where the players can all login, there could be say 4 instances of each server as an example. 2k players per instance
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mmshaked
(@mmshaked) reported
@playnewworld Fix the damn que. Are you amazon or some ****** as hosting provider? Man up