New World

Is New World down?

No problems detected

If you are having issues, please submit a report below.

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 01/23/2026 20:05

At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by New World users through our website.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Bonzai_Badger Banzai Badger 💚 (@Bonzai_Badger) reported

    @playnewworld What about those with severe server lag?

  • Raydenn_ 🦖Rayden (@Raydenn_) reported

    Another 1200+ queue error code at 120 :/ two hours down the drain @playnewworld let me play

  • Shurareki Shurareki (@Shurareki) reported

    @playnewworld game needs a lot of work. No grace period for being kicked is horrible. I have a bug where I log in and cannot move then disconnect and have to wait all over again. Please fix the no grace period at least

  • Andrewasgone Andre (@Andrewasgone) reported

    @playnewworld I am stuck in a queue for "waiting for starting area" with only 20 people while there is 1000+ in the regular queue. Why can I not connect to the actual queue? I don't mind waiting just please resolve this issue. Already played alot on my character, don't want to make a new one

  • richLi0nheart Richie L (@richLi0nheart) reported

    @superjedders @Seitzu_ @playnewworld :( it seems around 10am GMT is the quiet time, got in instantly then... Best of luck... Who'd have thought the company with the most servers in the world, would have server issues

  • JoyboyMiller JoyBoy Miller (@JoyboyMiller) reported

    @playnewworld Add a chance to have 2/3 characters for server please (after fix queue) ty !

  • Iam_Basem Basem Al Awad (@Iam_Basem) reported

    Apparently streamers in game companies tend to mass report players who points the obvious about them caping cities in the first hour to maximize the tax and **** or if you have an uprising guild you will get mass reported as well the system is broken #NewWorldMMO @playnewworld

  • VSI_Gaming Virtual Soldiers Inc 🪖 (@VSI_Gaming) reported

    @playnewworld wait all afternoon In que to get to que 1 and can't connect so back to 1500 que fix the ****** servers u broke *** mfers!

  • Ander_Baron Ander Barón (@Ander_Baron) reported

    @80sGamerAndSon @playnewworld Yeah, I know, but the thing is, it's no use if we are constantly dealing with login queues of over a thousand people. We need more servers so that we can coordinate and migrate to a low population world, the quicker the better.

  • Orichlol Orich (@Orichlol) reported

    @Ms1Fr_ @playnewworld They were just so ill prepared for this launch. They won’t be able to fix this problem without quadrupling servers. Game will be dead in 3 months.

  • RichieWaynee Richie (@RichieWaynee) reported

    Yooo @playnewworld fix these damn Q times I just wanna play man

  • 123pie111 Dylan (@123pie111) reported

    @playnewworld Ido not think i can play this game with the massive queue times. Its a fun game but its a major issue when i have to have the game open and sit in a queue for who know how long. I understand its a launch but I cant even play the game . I just dont have 3hr to waste

  • Fi_sh_y Vick (@Fi_sh_y) reported

    @playnewworld y’all need to fix overseer Zane he takes for ever to spawn in then gets killed instantly

  • Deepnausea Deepnausea (@Deepnausea) reported

    Sorry for not streaming. Couldn't get on the server. The queue was like 4000 but was going down steadily. The main issue was it errored 4 times so started back at 4000ish again. @playnewworld please do something about the EU server capacity or fixing the errors! #NewWorldMMO

  • sermosma wasd (@sermosma) reported

    @playnewworld Bruh, fix your game

  • Alica11WTD Alex Nede (@Alica11WTD) reported

    @playnewworld just a question, why do guys did not limit the number of characters that can be created in one world, at the beginning, easy way to fix this ****.

  • PlusEV_CSGO PlusEV (@PlusEV_CSGO) reported

    @playnewworld how about a restart, when the problems are fixed because its half the fun when some players have an advantage

  • Lessnah74 Lessnah (@Lessnah74) reported

    @KwokWopper @giftzwergg @playnewworld You juste have to click "ok" the message error an wait. You will requeue after 1/2 minutes. Don't click on play or u will restart you queue

  • TENTHisle Ryan (@TENTHisle) reported

    @Games4Kickz @playnewworld Seems like there is an issue with the queues...I joined 100 player queue yesterday and when it went to load it was over 300. Weird.

  • JPRSanttos jintann (@JPRSanttos) reported

    @playnewworld Alatyr SA server have a bug in dungeon, and some players are imortal, difficulting de pvp missions, pls fix it

  • drewbarclay Drew (@drewbarclay) reported

    @playnewworld I should not need to wait till 2am to play on the EU servers.. Please fix the queues!

  • matus_marko Matus Marko (@matus_marko) reported

    @playnewworld how do i even have a chance to log in? when during the wait i get 2x loggin errors and get even longer queue then in the beginning?

  • addect7 Addect (@addect7) reported

    @playnewworld can we get a fix on EU, "failed to join Queue" and other errors that takes me back in Queue, can we get higher capacity servers ? 2k as i heard isn't enough, I played this game only for one reason, population can we get better servers

  • AliSaleh97 Ali Saleh (@AliSaleh97) reported

    @Bludgen @playnewworld I find it kind of strange when a company like Amazon has server problems, when Amazon has one the biggest servers in the world.

  • Adrian_What Adrian (@Adrian_What) reported

    @elimeretv @CopariosTV @playnewworld The map is too small to sustain that many players, I already had big issues getting iron and other materials last night.

  • Conwolv Killgore (@Conwolv) reported

    @penguin_vl @playnewworld You realize that the issue has been resolved right? You're literally whining and complaining about a 1 day launch issue. If you picked up the game and went to make a character, you'd be playing within minutes.

  • PayedTags PayedTags (@PayedTags) reported

    @EarlDwy @playnewworld Yes while it does make sense, from their side, since it's not their fault some people disconnect because of poor internet quality, they will prioritize stuff that happens because of them, if you get what i mean

  • CringeyDad Cringey Dad Gaming (Dom Wolf) (@CringeyDad) reported

    @oldmanbarny @playnewworld What about my progress of that character? Time wasted! Also, nothing to stop the other servers from falling foul to the same issue. Server swapping is something that should have been in the game already.

  • RazorDaemon RazorDaemon (@RazorDaemon) reported

    @playnewworld @T3hSpoon False. Players aren't even told specifics why they are banned, because you know the system is broken.

  • sidkskdnd Niels (@sidkskdnd) reported

    @astynax777 @playnewworld But still, you are waiting on players to disconnect. So if it's near dinner time, you will move faster in the queue, as more players are disconnecting at this specific time of the day.