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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Rodney Liddell
(@Rodney147) reported
@playnewworld Why isn't there Disconnect Protect yet??? when your game lags out, and disconnects after the server launches and throws you into a queue it's seriously Disheartening. I'm gonna be smashed by the 907 queue gets me 2 the open world
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Tina Stegelmann
(@TinaStegelmann) reported
@DeliveryPandaa @playnewworld I get the same error
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IframeU
(@IframeU7) reported
@playnewworld 'failed to login' what is going on been waiting all day to play and i get this and 0 responds about que times. say something. do something
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sixs
(@SlXSTV) reported
MY GAME KEEPS CRASHING @playnewworld Do we know the issue why? Keep getting "login failed" or "wrong file downloaded" when all I did was simply update the game.
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Philapfire
(@philapnguyen) reported
@playnewworld Got to 1 in queue and then it said error 😨
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WAVE Delivery
(@DeliveryPandaa) reported
@PsychoCult2 @playnewworld same problem here
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L ୨୧
(@imgoomie) reported
@playnewworld Not for u posting this and saying nothing about the queue times or the fact that half of us black screen during the crash scene and lose our spot to get into the server XD
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Thomas Bekemeier
(@ThomasBekemeier) reported
@playnewworld After 2 and half hours of waiting I Get 53 is que and get a error code then go back to que I’m 4458 yeah this game is still run like crap 👌 great game you got here not playing now
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IframeU
(@IframeU7) reported
@playnewworld 'unable to connect to login service' so bad
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Psycho Cult
(@PsychoCult2) reported
@playnewworld Made it to queue 35, went 34, then kicked back to menu with ''failed to spawn point'' something error msg, and now 2979q..No words.
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Thomas Bekemeier
(@ThomasBekemeier) reported
@playnewworld After 2 and half hours of waiting I Get 53 is que and get a error code then go back to que I’m 4458 yeah this game is still run like crap 👌 great game you got here not playing now
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shadow_born3
(@TTVshadow_born3) reported
@playnewworld ah yes wait in que for over an hour and get a connection error like ffs **** your game for real
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razshoots
(@razshoots) reported
@playnewworld diamond gypsum -- pls fix
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Closdra
(@Closdra) reported
@playnewworld I was number 1 in queue and I got a server error great job Amazon
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Joakim
(@Hukenx) reported
@playnewworld yea new fresh start, maybe try fix your servers before, twice now i have been kicked because of coneection error, once when i was at number 1, then when i got in and talked to the guy in the start, now i am back at 6270 que. thanks for wasting my whole day
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マシュー
(@GrapeOG) reported
@playnewworld Sat in queue. Got to front of the line. Server connection error. Got put in the back of the line. Joined Ennead that just launched 45 minutes ago. Had a queue within 1 minute of server launch. Sat in that queue, same thing happened again, now that server has a 1000 queue. Fun
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Nathan Staab
(@nstaab1) reported
Got into @playnewworld on a fresh start server and then my keyboard randomly stopped working. Had to restart and now I am in queue... Anyone else have this issue?
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Førth
(@forth_online) reported
@playnewworld You really wanna tell me that I had to share the queue with 7.988 people to get an error and I have to go through all of this again?
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UsoSaito 💚 VR - なまはげ
(@vr_Saito) reported
@imgoomie @playnewworld I've been sitting in queue for nearly 1.5 hrs... had some folks in the company who finally finished their queues only to get an error and have to start their queues over.
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L ୨୧
(@imgoomie) reported
@vr_Saito @playnewworld And now people are being locked out of making characters while trying to get into other servers with shorter queue times. I’m scared to leave mine and try for the next wave 😭game has black screened 2x after crash cut scene.
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The Pagan Physicist
(@PaganPhysicist) reported
@playnewworld Nothing like *not* addressing the issue from launch of being unable to even create a ******* character to join the log in queue.
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Førth
(@forth_online) reported
@playnewworld You really wanna tell me that I had 7.988 people in the queue to get an error?
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Joakim
(@Hukenx) reported
@playnewworld This is the same as in the first release, maybe you should have kept that you saved your spot on a crash
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Vervis
(@Vervis11) reported
@playnewworld here we go again, New World, New Server, New Queue. Was 18 in Q and got crash now im 6k+ in Q. Nothing fixed after a year
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Thomas Bekemeier
(@ThomasBekemeier) reported
@playnewworld After 2 and half hours of waiting I Get 53 is que and get a error code then go back to que I’m 4458 yeah this game is still run like crap 👌 great game you got here not playing now
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Thomas Bekemeier
(@ThomasBekemeier) reported
@playnewworld After 2 and half hours of waiting I Get 53 is que and get a error code then go back to que I’m 4458 yeah this game is still run like crap 👌 great game you got here not playing now
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King Cosmo
(@KingCozm0) reported
@DanO65245696 @playnewworld Why is that their fault? thats your issue man
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Triv.
(@Swedest) reported
@playnewworld I literally got to spot number 1 in queue, get an error and got sent back to the menu only to end up being number 1143 in a new queue. Nice.
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Thomas Bekemeier
(@ThomasBekemeier) reported
@playnewworld After 2 and half hours of waiting I Get 53 is que and get a error code then go back to que I’m 4458 yeah this game is still run like crap 👌 great game you got here fix your shxt and put me back in place in Que I’m not waiting another 2 god damn hours
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Wickidbliss
(@IamWickidbliss) reported
@playnewworld wait in Q for 2hrs get error cant join something bout data.apk missing, verify game files, all good. wait another hr 45 same thing. like wtf. verified again all files check good yet still saying im missing some data. I'll copy error nxt time