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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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NotSorry
(@_n0ts0rry_) reported
@OliverP49823790 @mgio2005 @playnewworld It'll fix itself when server access improves. The problem right now is people can't easily log out to go get dinner, and log in again after since it's hours wait in a queue to get back in. People will stop doing this or do it less when the waits aren't bad I'd guess
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For Liberty
(@OnlyKingChrist) reported
@playnewworld Hasn't fixed me waiting nearly 4 hours to login
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Samantha
(@cozmo2021) reported
@playnewworld how long are the servers down for maintenance?
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Adrian
(@enjoiadrian) reported
@SethisChosen @michaeljwjr @playnewworld Not sure what you are trying to achieve by this response. The speed at which they react to the issues is what is going to make or break this game. Pretty sure everyone wants this to succeed. Your points are obvious and don't really contribute to getting things fixed.
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Freddy Vallenilla
(@FredyVallenilla) reported
@geoffkeighley @playnewworld 15 min in game. position in queue : 3672 60 min in game. position in queue : 3423 120 min in game. position in queue : 3028 160 min in game. position in queue : error relogin position in queue : 5834 nice!
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Medium E 🇦🇲
(@Altzatres) reported
@imjustkeyTTV @mrodmma @playnewworld So you forgot you replied and then forgot he even asked. L dementia sad to see my unc Key have these issues. I'm with you family <3
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griddark
(@griddark) reported
@geoffkeighley @playnewworld I mean, that's mostly people waiting to login.
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griddark
(@griddark) reported
@playnewworld Why do you need to take the servers down, to add additional worlds?
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Matthew Lundgren
(@mattylundgren99) reported
@playnewworld @NewWorld i really hope this is a glitch but i was playing for about 4 hrs almost lvl 14 with lvl 6 in bow and rapier and when i got disconnected and looked at my character it's saying lvl 1...
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Ninehundred
(@ninehundred) reported
Sorry, all of us Aussies have to crash American servers because ours are down for maintenance #PlayNewWorld
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joshua moyle
(@joshuamoyle2) reported
@playnewworld its been 35 cmon man i need my fix!!!
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chimy
(@chimy) reported
@geoffkeighley @playnewworld and how many dead PCs with fried GPUs!?! It’s not just EVGA quality issue - killed my @GIGABYTEUSA 3090 today!
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ScubaSteve
(@ScubaSt06287343) reported
@playnewworld fix this dumb *** question times
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Massack
(@Massack_Gaming) reported
So @playnewworld is having issues with servers being heavily overloaded, not unexpected. The servers have a 2000 player limit, which is probably a good limit given how populated the servers are with that many people, and server splits seem inevitable.... (1/2)
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peter steel
(@peterst03606085) reported
@N7spectr3 @playnewworld There is nothing to fix
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Seth
(@SethisChosen) reported
@michaeljwjr @enjoiadrian @playnewworld It’s their first major game release. No large mmo of this scale has ever released without issues. Also does it really surprise you that a first time game company made some poor decisions? The game and its developers deserve a little bit of patience.
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Daniel Serrano
(@danuyel) reported
@playnewworld You wanna know why? Because almost entire Asia is playing on OCE servers. If you could just localize servers, then it won't be a problem.
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Almightyginger
(@Almightyginger3) reported
@FreebsTV @playnewworld I had this glitch in Beta but not anymore. I think it has something to do with the GPU. I'd try lowering some settings.
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JrRush 👉 http://facebook.gg/JrRushx
(@JrRushx) reported
@Gi_Boots @playnewworld @LuDa4k_ This was happening during the beta and alpha. I forgot what the issue was that was making it happen. I'm afraid because I have a 3060 and it already took me the forever to get it. I don't need it blowing while playing this.
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Jose Pablo Castillo
(@JoseArc30) reported
@Yiu_Yokyiu @playnewworld New players have a lower priority than existing players in a server, the problem is the server cap being only 2000 players. If you DC, crash, or whatever you have to go back to the existing player queue which is another 2000 players.
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Yo
(@Yiu_Yokyiu) reported
@JoseArc30 @playnewworld excatly. what they were doing is only to distract the problem, if the player cap has been fully filled but unlimited player kept signing up to the server on a so call fair queue, the player base of the server can never stablize, none of the "content" will make sense without that
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ActionZombie 🧢
(@chanwoo1985) reported
@playnewworld Please fix the long queue problem! I moved to a different server because of the high pop, but now the new server I'm on has over 800 people in waiting... I shouldn't have to keep starting over on a new server to play. You need to respect people's time!
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Iryphia
(@sammercer18) reported
@danuyel @playnewworld It will be a problem, there won't be a big enough playerbase with NZ and AUS players only
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Jacob Reese Payton
(@TheMadBopper) reported
@playnewworld you need to take all that money Amazon has and fix your game. Spent 5 hours in queue. Got into the game got kicked out and now waiting 3 hours to move 700 spots. You took an extra two months to release the game and this is what we get? A waiting simulator?
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shawn sanchez
(@shawn13133) reported
@JeremyCoulter1 @mgio2005 @playnewworld Okay but did you get disconnected because of afk or because of a connection issue/crash?
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Louis Bidmead
(@BidmeadLouis) reported
@playnewworld Asia servers, please. You know you screwed up on this one - it’s not too late to fix it.
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🔪Bitter | Maybe Dead🔪
(@Bitter_Bat) reported
@playnewworld Had a friend queue for 2 hours and then when they were loading in the game crashed saying there was an update issue. They already played this morning just fine. Something to look into. :/
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Ben Reimer
(@BenReimer10) reported
@mattylundgren99 @playnewworld @NewWorld it is a bug i had same issue it said i was lvl 1 logged in and was 15
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Mr.Brewed
(@MrBrewed) reported
@playnewworld none of the betas did I experience this annoying Lag Detected bug...every 20-30 minutes it hits out of no where, and boots me to queue... where i sit and wait another 40 just to play for half that time. I verified files. I updated everything I could. My ms is 12! Why...Why...?
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Kirk Bushell
(@kirkbushell) reported
@playnewworld I do find it weird that you have to bring other servers down to bring up new ones. Something else at play here?