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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Greg
(@YankeeMN) reported
@smokinrbbq @playnewworld That’s (probably?) not against the terms of service. It being a sandbox game the response would likely be to go enjoy some sand somewhere else for a while. Even if it sucks.
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Jonathan Miguel Acuña
(@AcunaJonathan) reported
@playnewworld While it is an issue the prevents others from playing, you cannot blame the issue on the players when it is a developer issue.
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Necrotoxic
(@Necrotoxic42) reported
@playnewworld Maybe dont punish Players who wants to play what they paid for and fix your ****. It's not the Players fault that u can't handle the amount u sold. But taking the Money is cool for you.
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Mo
(@mo_88_mo) reported
@playnewworld Maybe you should have set a cap on new players being created per world on launch day and then this wouldn't be a problem. Currently in a queue to get in and I see only 5 worlds in the entire AP Southeast list of servers have queues. Every other world has no queue at all.
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NakhtiEmperor1
(@NakhtiEmperor1) reported
@playnewworld Or just everyone stop playing until they fix the queue times. I shouldn’t have to waste half a day sitting and staring at the queue to play a game. I have better things to do.
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FlynnWinch
(@AlmanaxWinch) reported
@Headstrong55 @playnewworld Dungeon with limitation isnt a problem, its game design, its to worth to be farmed without some difficulty, just make a 5 man group and craft keys.
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Adrian
(@enjoiadrian) reported
@playnewworld ** !!! Please put in a logout grace period !!! ** - Getting disconnected (due to crashes or "lag errors") is really not fun, made even more infuriating when we are put to the back of a queue.
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LIVE|teachergamergg
(@teachergamerGG) reported
@playnewworld Wow, one week in and you’re already penalizing players for an issue that YOU caused. And to believe we paid money for this…
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ItsClarky
(@Clarky403) reported
@playnewworld, i have found another game breaking glitch, our characters have zero cheeks once again, i have seen this become a trend in other video games such as @PlayApex, but this one hits extra hard because we can see our characters cheeks at all times. please fix, thank you
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Huntingxkitty
(@Huntingxkitty) reported
The new world dungeon lag is so bad it’s like unplayable 😭 @playnewworld
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Aircy
(@jaydenstade) reported
@playnewworld whats happening with the massive lag oce/australia its bad
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MrDead98
(@MrDead98) reported
@DudeAcheson @playnewworld Problem exists because each server is capped at 2k. A single clan can fill this out
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Matheus Aristides
(@iFrezzeM) reported
@playnewworld Please fix dungeon lag on BR servers!
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FlynnWinch
(@AlmanaxWinch) reported
@uunff @playnewworld Servers are not limited by technical but gameplay issues. People have already started to fight for some rare things.
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Secko
(@Secckoo) reported
@gearsfreak99 @FishFPS @playnewworld I run on a 2080 super and haven't had a single issue neither have I heard complaints. The fact that the guy in the video obviously dislikes Amazon and is going at their throat over cases I see nothing behind and people follow him is insane to me.
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KevinG7 - #BLM Justice for Breonna Taylor
(@kagapeme) reported
Really, @playnewworld Boss mobs that RESET WHILE THEY ARE IN THEIR ROOM?!? Why is this a thing? FIX THIS!
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Vidmantas Murauskas
(@VMurauskas) reported
@playnewworld Such a bad thing to do. There’s already a 4hr punishment for being afk for 25mins. Now you want to punish people trying to avoid a problem you created. I think your only course is an increase in server capacity/amount.
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Kebab #متى_اتخرج
(@7MED_1995) reported
@Richard47004736 @DudeAcheson @playnewworld “Selfish” is when you are happy with this kind of solution, you are happy for your self. It is good solution if there was no problem in the servers, but in this context it is just a bad move. Please don’t forget that the game itself is the root of the problem.
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Zolat
(@Zolat_) reported
@VoltzDr @playnewworld let me know if you find a fix or if you get in because mine has been acting up for 2 hours and its mad annoying
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Gamerficial
(@Gamerficial) reported
@playnewworld If there's 3500 people queueing to get into a server with 2000 spaces, the problem is not with AFK players. Were' talking about 175% of the server capacity is waiting to get in but you're acting like 200 people AFKing is the issue?
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NotMihal
(@NotMihal) reported
@playnewworld @playnewworld hit the showers guys. Fix the real issue.
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RAZ
(@RAZ8CAR) reported
@playnewworld Why do we even have queues though? I understand wanting to place a 2k player limit on a server but this is ridiculous. Also! Where is a timer allowing you to re log in if you get kicked due to a bug or game logic error.
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Welly
(@ryan_welly) reported
@Richard47004736 @DudeAcheson @playnewworld This doesn't fix the problem though does it... If you think it does you are an idiot
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FlynnWinch
(@AlmanaxWinch) reported
@CtrlAltTaco @playnewworld Untill then many will be ban and Q will be out of the problem.
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Scott
(@Synergise) reported
@playnewworld Would really enjoy the transparency to suggest you are waiting for the average lvl of most no lifers to increase and then increase the limit per server so that not everyone is in the same spot creating server lag. The game is brilliant but your timing and cap per server is poor
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leo
(@locof6) reported
@playnewworld This is terrible form Devs seriously people need to do human things like eating taking or going to the toilet I mean if we log off you will never get in again or if you dc the day is finished 5+ hours ques is a normal thing everyday it's just silly you need to fix it at your end
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Chinamann
(@AustineKael) reported
Log in queue are really a problem @playnewworld. Looking forward for the day you'll fix it :)
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Hawkins
(@MajinRod_RED) reported
@Ragarath @playnewworld yeah true. in the end its amazons fault for these nonexisting server caps and not giving it a login limit even tho the servers are already way to overpopulated. but i saw it so many times already that people stand there the enitre day and im not joking. the same people.1 corner
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James Fox
(@thatfoxyfeeling) reported
I'm having issues in game on Hawaiki server, keep getting stuck while speaking to an NPC such as accepting quest. I use the unstuck feature but I can't turn or use my mouse. @playnewworld
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🛡 Tommy J 🌊
(@ResistMonsters) reported
@playnewworld Hello, can you please direct me to your customer service/GM for a character that can't spawn? Character name is Erik Rackham on US East Utensia