New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 03/28/2024 17:30

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (50%)

    Sign in (50%)

  2. Online Play (50%)

    Online Play (50%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyHamburg Online Play
ItalyBologna Sign in
GermanyDarmstadt Sign in
AustraliaSydney Online Play
FranceSaint-Martin-des-Champs Glitches
AustriaVillach Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • AndrewB16608090 UncleHam (@AndrewB16608090) reported

    @playnewworld Laughing about the musket/bow not being broken makes it VERY obvious. You’ve clearly not been shot by a musket with full stacks of mortal empowerment. Quit pretending that you play the game.

  • BillyRayfe Billy (@BillyRayfe) reported

    @Cody4F4 @BryceHoeppner @playnewworld i think a lot of those issues are fixed could be wrong tho

  • Y_F_Alfuleij يوسف 🏄🏽‍♂️ (@Y_F_Alfuleij) reported

    @playnewworld they ban me forever for one mistake and the mistake is not big one and they call me don't take again for the ban , Ok i **** to who for my problem then ? that not fair new world support . I have 300 hr in this game for one mistake you ban me forever you do't give me warning

  • Bukky37194741 Bukky (@Bukky37194741) reported

    @id_menzo @playnewworld @dev_katyk Idk.. nothing wrong with it. People used it to minimise lag during wars. If u want to minimise lag and stuff for best optimisation go ahead and download. It's free and anyone can have it. The choice is urs.

  • PopescuDiana5 Popescu Diana (@PopescuDiana5) reported

    @playnewworld Fix your customer support too. Many people got wrongfully perma banned. Can you comunicate something about this?

  • WestAtomic ⚛Atomic_West⚛ (@WestAtomic) reported

    @playnewworld Anyone else getting ‘Connection Errors’ attempting to login?

  • TN_NAVIG8OR TN_NAVIG8OR (@TN_NAVIG8OR) reported

    Well poop. I went to go play in New World to increase my music leveling...I got randomly booted from the game mid-song.."server connection error". I cannot get back in. Are th4e servers down?? Us West-ElDorado @playnewworld

  • WickedOne1205 Stevan Alberto (@WickedOne1205) reported

    @playnewworld Been tryna login into us east Eden but can’t. Says world is under maintenance ?

  • SBpunk84 SBPunk (@SBpunk84) reported

    @Bonzai_Badger @playnewworld Probably your potato internet or computer. No issues on my laptop

  • Icel Aviv, Icel Supreme ☃️ (@Icel) reported

    @playnewworld Closing the game, relogging, removing the gloves from the character and reequipping it solved the issue, for now.

  • WretchedRelva Tim "Wretched" Relva (@WretchedRelva) reported from Vallejo, California

    Shoutout to @playnewworld and @amazon for being so on top of their technical challenges. I had such a pleasant encounter with a customer service rep who was able to give me solid and well informed answers supported with recent posts from the Devs. 💪🏼 #PlayNewWorld #Amazon

  • Bonzai_Badger Banzai Badger 💚 (@Bonzai_Badger) reported

    @playnewworld Tomorrow you finally fix the server lag? Because otherwise I could care less about any other news regarding your game.

  • tarellion Tarellion (@tarellion) reported

    Okay so I checked the forums and it appears the lack of login music on @playnewworld IS a bug that others have reported so I hope that's fixed soon xD

  • marcopolocruz Marco Cruz (@marcopolocruz) reported

    @playnewworld Now please get rid of the invasions and fix the music playing please. Check out stat wars galaxies musician/dancer professions!!! Give bonus for playing in the Cantinas so people actually have something to go gather and socialize at the town's. Have an option to /Listen

  • jayy702 𝕵𝖔𝖍𝖓 (@jayy702) reported

    @playnewworld won’t let me login 😩😩 are the servers down?

  • mahmoudzzebid mahmoudzz ebid (@mahmoudzzebid) reported

    @playnewworld @Twitch why you banned player when it is your fault ?? players are leaving cuz you are too bad cant dix the problem one of my friend play like 6k hours and one and olny fault that try glitch thats is your fault in first you make permanent ban he play and give the life to the game

  • Satly_Hag ẘ⫶h̊⫶i̊⫶s̊⫶p̊⫶e̊⫶r̊ (@Satly_Hag) reported

    @playnewworld @Twitch Actually, just one. I had better see you addressed the ugly issue. There is no reason for all our chars looking the same - it is just laziness and lack of understanding visual is crucial to interest. - or just bs midwit ideology that can't accept reality of human nature.

  • AddyOPaddy Sadvait (@AddyOPaddy) reported

    @playnewworld Fix your packet loss issues ffs

  • Kevin09008817 Kevin (@Kevin09008817) reported

    @playnewworld Hey, you know, why don't stop merging worlds and closing servers? Peak times are unplayable. Waited 45 minutes in while doing something else. Now closed the game and moved on. Had a year to analize usage and number trends. You fix some issues and players will be back...

  • mogetius_ Mogetius (@mogetius_) reported

    @playnewworld Fix your trade bug and your ban algoritm, it will be best gift for your birthday. Its ridicoulus been banned for a trade. Bad bad bad...

  • sr_johnson SJ-Control group #2112 (@sr_johnson) reported

    @playnewworld If Twitter and New World both banned all the bots on their service, who would lose a larger percentage of "users"

  • Cody4F4 Cody Leonard (@Cody4F4) reported

    @BryceHoeppner @BillyRayfe @playnewworld I was just wondering cause I know there was issues with 30 series blowing up

  • BryceHoeppner HollywoodGamin (@BryceHoeppner) reported from Moline, Illinois

    @Cody4F4 @BillyRayfe @playnewworld Issues should be fixed make sure drivers are up to date!!

  • n_selz n_selz (@n_selz) reported

    @LockeTBB @playnewworld They definitely won’t release info on new servers until brimstone is ready. Almost assuredly they’ll release them at the start of brimstone to alleviate the high pop servers problems during brim

  • CreepThoughKing Tony Lee (@CreepThoughKing) reported

    @playnewworld Fix uswest server login issue instead of posting this bullshit. useless devs

  • 2bIT_Czar Sky Czar (@2bIT_Czar) reported

    @Atherssa @playnewworld Y’all left the game calling it trash, they listened to your whining (too much sometimes) and made changes. Now that it’s in a better spot you come back and demand fresh servers because you don’t want to catch up to the people who stuck and gave them time to fix stuff. Cute.

  • revieler136 michael (@revieler136) reported

    @playnewworld its really great that its getting popular again...want to keep that momentum going but the fastest way to ruin that is these damn login queues. not everyone has the luxury of sitting around forever to get into a game, limited amount of free time.

  • EvanRoyceM Evan Mitchell (@EvanRoyceM) reported

    @playnewworld So I think everything you guys are doing is great but I’m gonna be honest if I can’t play with the boys I’m not gonna play, and I think I’m not the one with this problem. Instead of adding new servers maybe make the ones you have bigger?

  • FrenzyAu Mad (@FrenzyAu) reported

    @playnewworld Trying to love the game again but seriously guys how can you expect us to stay around and enjoy it when the UI is still broken, Can’t hover over names and check company’s the scoreboards are always wrong example getting a war scoreboard at the end of OPR and not able to access it

  • tarellion Tarellion (@tarellion) reported

    @playnewworld Hoping you fix the login screen music that others have mentioned on the forums