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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (92%)
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Glitches (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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BearH2o
(@Bear_Pixels) reported
@WolfpackCasey @playnewworld F'ing sad on Amazon's part, typical **** service.
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Vexius
(@VexiusxWoW) reported
@MinkesSenpai @playnewworld Ask EVGA since they were the issue not the game.
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PeachTeaDream
(@PeachTeaDream1) reported
@playnewworld All i'm gonna say is brace yourselves. Be ready for the massive horde of players that barge through the door when servers go live and lets just hope the servers can take it lol it would be a shame to play the first day lagging
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Rodrigo Fonseca Yamaoto Yoshida
(@RodrigoYamaoto) reported
@playnewworld I have a question, will be possible to change the server? Because i current live in Brazil, but in the end of these year i'll go to Portugal, idon't know wich server i should pick, Europe or South America. Will i have problems with ping if i play in Brazil servers?
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EvilScotsman0
(@EvilScotsman0) reported
@kashlicaa @playnewworld Every MMO has this issue due to the traffic in certain areas, lots of animating skeletal meshes in 1 place being replicated is taxing on servers. Theres no way around this, I ran the game on a laptop with an i7 and a 1060. It was playable
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SinCityBubba
(@TheBubba) reported
@playnewworld I have my account settings to English but whenever I look in the forums all I see are post in another language. Is there a way to fix this somehow?
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Valeriy
(@EzrayMTS) reported
@playnewworld the twitch login button is broken lmao
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cornbread
(@4AMinCali) reported
@WolfpackCasey @playnewworld Mine had a payment error so I just bought it and got it right away. That's just me tho, since it's a preorder you should be able to cancel
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CrookedNails
(@VinDeriva) reported
@TheSavageCooks @playnewworld pre-downloads are available. If you have issues, try uninstalling the beta
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binbashtv AKA Dustin
(@binbashtv) reported
Has anybody decided on a NA @playnewworld server yet? I need to know where to start whenever I’m not working.
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Кашлицааааааа 😷
(@kashlicaa) reported
@playnewworld On beta the game was unplayable because of no optimization. With high end pc there was drop fps in the towns. How u want to make money if the game is like this? I wilk wait feedback from someone of my friends. I will not give money for unplayable game. Hooe u fix it.
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Politics
(@DemocracyIsGone) reported
@CrazyJamesRuiz @playnewworld That’s a Amazon problem not a Amazon games problem
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Edino
(@CrazyJamesRuiz) reported
@playnewworld Fix your Amazon distribution, game bought 2 months ago and still no key, 10 / 10.
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That Witch Akara 💫
(@EmpressAkara) reported
Hey, @playnewworld I really wanted to use the lower thirds from your creator kit. There is an issue with it though. They are black on a black background, and when you try to use them the black background shows up so it's just one huge black pic with a little animation in it. :(
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𝕤𝕘𝕥𝕓𝕠𝕝𝕥𝕫
(@boltzy2014) reported
@kashlicaa @EvilScotsman0 @playnewworld Sorry to say but thats a you issue there, solid 100-115fps no matter where i was in the game on last beta.. just GPU being maxed out was scary for me
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MrX
(@The_MrX_) reported
@playnewworld you might wanna announce that people who are trying to reserve names, don't need to actually login, just create the character. I saw this confirmed by a dev in some discord post I believe.
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DrChops
(@Dr_Chops) reported
@WintersWolfcry @Slaughter_bear @playnewworld I would love to play with you guys! Can't seem to send you a Discord DM. I'm sure that it is a user error on my part. Thanks for the help.
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Mew
(@DruidBoy660) reported
@Snowmixy @playnewworld That is very kind of you snow! I have a copy myself, have a new computer but the only thing that stinks is when I got it yesterday it’s windows is corrupted / the parts inside are not working.. at least what the windows stop codes are telling me…>.< hopefully I can fix it myself
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WolfpackKC
(@WolfpackCasey) reported
@TrueforgeCT @playnewworld Not there. Seems for some it can take up to 4 hours. - From Amazon Customer Service.
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James Fuston
(@jamesfuston) reported
@BroszB4 @MrFruitYT @playnewworld faulty graphics cards, not a problem with the game
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CrookedNails
(@VinDeriva) reported
Steam pre-downloads appear to be available! If you have issues, try uninstalling the beta #PlayNewWorld
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Abulurd Boniface
(@AbulurdBoniface) reported
@SindelPellion @playnewworld 1. your system will need to update 2. the game will require an update out of the box 3. the game servers will crash under the load I don’t mean to spoil your fun. You’re not a greenhorn. You know I’m right. After everybody caught their breath you’re going to have a lot of fun
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Ellomate
(@Ellomat53247747) reported
@P4wnyhof @playnewworld *insert selfie from broken camera here*
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Dan
(@Bekhentt) reported
@ScoochieBoi @EvilScotsman0 @playnewworld It’s called a roll out and helps them deal with any sort of launch issues one location at a time. Instead of the entire world jumping into the game at the same time. Who cares if someone from ******* EU is playing before you.
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Dale Runkle
(@dale_runkle) reported
@anniefuchsia @playnewworld Hopefully they’ve fixed the cow milking problem!
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Casperite
(@Casperite2) reported
@kashlicaa @playnewworld I had zero issues playing on high settings, so maybe your idea of high end pc is outdated.
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DarkBeasty
(@DarkBeasty1) reported
@towelthetank @playnewworld Did both yeah <3 !!!!!! The problem is the connection to my provider is broken since 9 am
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Belghast ⚔️ Bunnyadin Lalafell🛡️💙
(@belghast) reported
@Dusty_Monk @playnewworld okay maybe I should be thankful mine connected without issue heh
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MisterBobAFeet
(@MisterBobAFeet1) reported
@GoGetterGreg5 @HeathBar_10 @playnewworld It's actually not that bad bro! I played on it during the beta and had no ping issues. However that was the beta though and things might have changed.
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Simon * Mental Health 💜 #BLM 👍
(@XaryenMaelstrom) reported
@HolstroMatt @towelthetank @playnewworld All the paper cuts, banged knees on the tables/chairs/any corners near or on the way to the watering hole, pulled hair for that invisible coding bug, possible broken monitors... the list is almost endless.