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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Thomas Preston
(@fhonax002) reported
@playnewworld This doesn't work, have been in an hour long queue from 2k down to 1k, got this error, when it finally showed the waiting box I was at 2609. What the actual hell
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Dennis Rönn
(@dennan98) reported
@playnewworld I'd mention after the error I sent, pressing okay leaves me with no character showing up for 25 seconds, then my character is showing for exactly one minute, and the same error popup shows. Are you telling me I'm still in the queue and have to press this every minute till I'm in?
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Bristol Steve
(@BristolSteve4) reported
@playnewworld The problem is the 10,000 char you have allowed on existing servers.
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Gadzooks
(@hl3nowpls) reported
@playnewworld You messed up. What a joke you are. Can't even provide a proper service.
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Michael Barbour
(@MichaelBarbourx) reported
@BJCrossland @MalibuDill @playnewworld Thats not working now, just refreshes by itself and your characters disapear. Forces you to the back of the line
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Becky
(@Lazyyf0x) reported
@playnewworld It's been multiple days with the same issue of having queues disconnect with errors then completely resetting, I was just on 808 now I am back to 3400 after 3 hours of queueing?! PLEASE address the ongoing repetitive issue!
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SKYNYRD
(@SKYNYRD96176239) reported
@madmidder @JimmieSan_001 @playnewworld I was on a full server in the beta and never crashed once and did not have any problems at all with insane lags. You must have just been on a ****** up server. The only problem I had in the beta was a sound bug which was ez to fix.
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Craig Ferguson
(@craigferg1969) reported
@playnewworld You morons need to sort this **** out. Went from 45 in queue to an error and now 2506...**** game
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Bayllo
(@IBayllo) reported
@playnewworld Ive saidnitbonce and ill say it again adding free character transfer for the next few months will solve every problem now we have lots of servers to choose from, people wont leave servers because alot of progress has already been made, give players a reason to move servers
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Julyan Melzer
(@julyan_melzer) reported
@playnewworld I now keep getting errors that tell me "connection to the login server failed" or sth like that. And I don't get back in my old queue position. From 1700 down to 11 and now I'm back at 2,380
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JJB
(@JackBurgyy) reported
@playnewworld I had the issue. It kicked me from 1500 back to 2500. Now I can't even join the queue that my characters in. You've put a notice saying we can join other EU servers... with a different character or can we transfer?
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oVoxen
(@o_voxen) reported
Why do i keep getting error after error after error saying too many log in attempts Could you be so kind and let me know thanks @playnewworld
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irakli ebralidze
(@irakli_Zz) reported
@playnewworld **** you for disconnecting me out of 3k + que when i was at 800ppl left and now im back at 3k+ ******* fix ur ****** servers so that at least when we get a dc we dont lose our que spot for at least 2 minutes u incompetent *****
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Kirsty Nicholas
(@kirbe4yaa) reported
@playnewworld Nope....I waited hours and then got the error message just to be put back further in the queue.
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Didi♥️
(@LadyDidi93) reported
@playnewworld Now I get an error every time I want to enter. Friends playing and I here waiting. It's unfair to everyone
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Linus
(@BruceLeenus) reported
@playnewworld Was in queue for well over an hour and this fix worked 4 times, then when I was down to pos 400ish I got kicked from queue completly and it stopped working. Time to go sleep until late night and finally play then.
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🤓 Inwils 🎲👨💻🎮
(@inwils) reported
Stupid Game! @playnewworld I waited in a queue from 1585 to 11, it then gave me an error and returned me to 3096 Worse purchase of my whole life!!!!!!!!!!!!!
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SamWise261
(@SWise261) reported
@playnewworld 10hours I've been trying to get into world and keep getting error and put to the back of the queue. the game is literally unplayable #NewWorldMMO #newworld #amazongames
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Logen Felxon
(@LogenFelxoni) reported
@playnewworld Also, you're probably sick of this particular type of feedback. But the errors that actually just throw you out of the queue (failed to join queue) is basically like a kick to the groin. I have several people in my company having waited 4-5 hours just to get that one. It sucks.
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BijlstraHQ
(@BijlstraHQ) reported
@KojiroSilva @playnewworld If you click away the error message and wait, you get put at your previous position in the queue if you just wait a few minutes. (Don't click play, just wait)
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SKYNYRD
(@SKYNYRD96176239) reported
@madmidder @JimmieSan_001 @playnewworld I had not problem in the beta when it was a 6k player cap. I had 1 bug that was somewhat annoying and thats it.
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W
(@F2force) reported
@playnewworld whats the point of having a que when u get 100 errors and have to start all over again -_-
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Dave Smallman
(@uuHelloGoodNite) reported
@playnewworld I started a new server yesterday and already its up to a 3k queue. Every time I get into the queue I get the exception error and it kicks me out. I did delete my other character due to the queue times... how is that right...
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Kumajinster
(@kumajinster) reported
@playnewworld i cant even stay in the queue it just gives me a error saying too many requests.
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Justice4no1
(@just1ce4no1) reported
@playnewworld So I got the game due to the hype and I'm still not able to login and play on a server... what a joke!! AWS should be well able to handle this! not impressed!
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midder ツ
(@madmidder) reported
@SKYNYRD96176239 @JimmieSan_001 @playnewworld So if you had no problem, there were not problems at all? Closed beta was ******, way more than this. It was basically unplayable for like 6 days. Nonstop "lag detected". This situation sucks, ngl, but opening more servers helping a lot.
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NichromeGamesTv
(@NichromeTv) reported
@playnewworld whats up with DCs from log in Que? really? i was down to 1200 now im up 3k in que...FIX ASAP!
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Dragon_Fir3
(@DragonFir3uk) reported
@playnewworld Nice wait in queue to get into game and get to the front of the queue then get a server error 4th time today 6 hours wasted and dont say try another server i did all 4 times
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this website 4Weird
(@supahotlego) reported
@SoulTv7 @IncredibleJ0ker @playnewworld also around 100 it tends to drop "unable to join queue" error
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*°:⋆ LisaMGC ⋆:°*
(@LiosaMGC) reported
@JamesUKBruv @playnewworld i had this error, the eu servers just seem to be screwed rn