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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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JRoze
(@JRozeTV) reported
I’ve spent a total of 3 hours waiting in queue just for my game to crash as soon as I make it through and have to restart all over again in queue. Fun stuff @playnewworld
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Phantomstrk
(@Phantomstrk) reported
Hey @playnewworld can we have a disconnect grace period where we can reconnect without waiting in the queue. It sucks when the UI bugs out or the client crashes only to have to wait 4 hours to get back in.
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PXL2d
(@pxl2d) reported
@1BigBore @playnewworld It's a warning message you get if you leave the corruption area event, it's supposed to disappear but it appears randomly even when i'm not close to it, relogging fix it temporarly but queues make just rather live with till the next day.
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Garbage fr8ter pilot
(@xiaolinstyle) reported
@MrYabrevo @NostreTweets @playnewworld Your anger is entirely misplaced. Amazon is the problem here not the players.
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XenoXL
(@BradleyMackill2) reported
@playnewworld I was wonder when you guys are gonna fix the laggy *** expeditions. There to the point where I can't even progress through the story. Fix your game
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HeHateMe Picksix Jr
(@HehatemeJ) reported
@playnewworld fix your bullshit already why is there still a queue almost a week after launch? Either launch new servers on every cluster or ******* open them up already
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UnrealYuki
(@ZFYuki) reported
So people where thinking that players where abusing an exploit in @playnewworld who throw areas into conflict in seconds, only for a Dev to confirm it was working as intended, The issue at the moment is that it can take 11 min people 20 mins to throw a territory into conflict
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g59
(@thechubbypizza) reported
@playnewworld gotta love sitting in queue for 5 hours to play for 20 minutes only to crash and go back to the 6 hr queue!!! yall are doing great!
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Tato
(@TatoThePotato) reported
@playnewworld any word on the first patch coming? Got lots of issues with ice gauntlet having major hit detection, ice storm going away on wep switch with punishing storm perk.
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MILKY
(@Itz_Milkyy) reported
HEY @playnewworld..... 2 WORDS! CRASH PROTECTION CRASH PROTECTION
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Thomas (Nostre)
(@NostreTweets) reported
@xiaolinstyle @MrYabrevo @playnewworld Brother, we all have a part to play in this. Developer & Player. Like many people have said, yes, it's not the main problem but AFKers add to the problem. Thats a huge deal. Small or not. We all need to work together to fix this & and stop bitching at eachother. Right?
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Helios Mier
(@hmier) reported
@_Lanababy @playnewworld the queue issue is ridiculous. I already rerrolled into a new low pop server and now is at 2k queue again. already have lot of time on this toon and dont want to re-roll again >:(
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Franco Masinello
(@francomas777) reported
@playnewworld imagine having a disconnect timer so ppl wouldnt have to do that stuff smh......... fix your game before banning ppl
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Antonni
(@AntonniMcF) reported
@playnewworld When is there going to be a fix for the lag within expeditions? Currently on day 4 without any hint of improvement?
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Mr30below
(@mr30below) reported
@Kephrii @playnewworld Crazy...the same issue we were talking about in Closed Alpha and Beta shows its face again. RIP to anyone who didnt know.
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ArcSpark07
(@rinodeg) reported
anyone have a problem with #PlayNewWorld it keeps crashing every 5 mins when I started the game. I mean it literally crashed my PC. I checked the forums. I followed everything it supposed to be. Really want to play New World. If I cant find a solution. I might have to refund it
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MILKY
(@Itz_Milkyy) reported
@playnewworld That's cool, what about crash protection? None of this matters if I just crash out and have to wait another 1xxx person queue. Its honestly sad this hasn't been addressed.
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Connor
(@ConnorJGump) reported
Yo @playnewworld can we PLEASE fix the lag in Amrine Expedition. It is literally unplayable and has been for DAYS.
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AmerikanInfadel
(@AmerikanInfadel) reported
@playnewworld why do I keep getting an error message after waiting though a queue till it’s my time(position 1) only to never make it into the game and get forced into ANOTHER queue?
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Scott
(@sjohns6121) reported
@playnewworld First you ask us to go to low pop servers while you fix the queue. Then you lock the servers our friends are on and say nothing to assure us that we will get to play with them. How about reassuring us that we will be able to transfer into those servers later as you implied.
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Patrick Howell
(@phowell312) reported
@playnewworld there is absolutely horrible in game lag in instances on the Nolandia server - the intro tutorial and Armine are nearly unplayable
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Lunar silvercrest
(@LunarGincrest) reported
@playnewworld Nice fix but a little late. How about a character transfer service? Rather go to a low population servers than stay at my server that went from medium to high over the weekend.
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Ollie
(@Noodle4K) reported
@playnewworld You gonna fix Armine Excavation desync yet? It's been unplayable since Friday on most servers. Impossible to beat without being grossly over levelled
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Ian
(@ItzMillerTimeTV) reported
@playnewworld we just had war last night and a lot of people weren’t able to teleport to the war camp, they were stuck on the loading screen. Is this a known problem and is it being worked on?
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Haste
(@Hastes) reported
@playnewworld perma dead and theres nothing i can do, cant respawn and forums says there is no fix by restarting? am I really going to have to 2 hour queue to not even be able to fix this, please reply and send a gm to fix i cannot play the game
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Josie ♡
(@Ohhhjay_) reported
@playnewworld when are you guys gonna fix the territory influence exploit & war banning?? 😞
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TheChrisBGamer
(@TheChrisBGamer) reported
@KatContii @playnewworld Can't progress story because Amrine is broken and won't let anyone in
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Jerry
(@JerryAllen1991) reported
@ConnorJGump @playnewworld What lag
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Tim Lentz
(@BucketCodes) reported
@playnewworld Login loop when going to war. Seriously?
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reychel ♡
(@r3ychel) reported
@playnewworld hi... so um.. i somehow like lag glitched inside of a rock and relogging didn't work. please help. 🥺