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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Riley
(@AlexRiley) reported
@playnewworld I claimed on twitch and have accounts linked but cannot open in-game. Did not have this issue with the other drops. Anybody else have this issue?
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KriouLLo
(@DerKrioullo) reported
@playnewworld WHERE IS THE FOURTH CHEST FROM THE "INFERNAL ARMAMENTS" QUEST? CAN U FIX IT?
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ur_Shulgi
(@ur_Shulgi) reported
@playnewworld Game crash?
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Nao tankei o bostil e fui de base ☭
(@florianojota) reported
@playnewworld @Xaryu WTF was this mass steam disconnect (server arjuna, idk if happened in any other)
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Bezit
(@BezitX) reported
@BaskinMas @playnewworld Who said I hated the game? I always think this argument is so stupid on video game forums/posts. YOU MUST HATE THE GAME SO MUCH IF YOU WANT TO FIX THE BUGS AND IMPROVE IT! dumb.
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EvoCyberNation
(@evocybernation) reported
@playnewworld @amazongames Sorry for retweeting. I made a mathematical error. It has been corrected. 👍
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SDSisaJOKE
(@SDSisaJOKE) reported
@Flush_TV @playnewworld @shroud My biggest issue is the frame rate, if I don't cap it at 60 within the game, it goes absolutely haywire. I even tried to cap it within my actual graphics card setting and it still skyrockets to like 300 fps while my GPU temps get into the high 80s. Doesn't happen with other games
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Banzai Badger 💚
(@Bonzai_Badger) reported
@playnewworld That's actually some really good armor design. Too bad the servers still lag to hell even when the population is low. Which is the real reason I don't play the game anymore.
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anabolic_gaming
(@AnabolicGaming) reported
@playnewworld You guys wanna fix the group finder issue already - literally cannot create or join any group coz my group I created in the lobby is bug and stuck there & has been 10 hours
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MsFireGG
(@MsFireGG) reported
@playnewworld Did not receive any of the drops even though claimed them correctly. Missing even the one from October. 😭 Please fix
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Kaliitto
(@Kaliito_Val) reported
@xFerj_ @playnewworld @shroud No. The only reason they chose to not do that. Because of the issues the game had early on with companies transferring to servers, killing it then leaving. Making said server merge. They are trying to mitigate that from happening again
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IchibanTTV
(@Ichiban09453777) reported
@playnewworld @Gothalion Fix your damn game
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SheepB0T
(@SheepB0T) reported
@Pluto_Belsair @playnewworld Oh that’s interesting. I do have an i5. I didn’t realize there were settings just for that and am pretty out of touch w/ current problems. All I know is I used to be able to play and now it’s a slide show I’ll give this a try!!
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Bezit
(@BezitX) reported
@BaskinMas @playnewworld Who said I hated the game? I always think this argument is so stupid on video game forums/posts. YOU MUST HATE THE GAME SO MUCH IF YOU WANT THEM TO FIX THE BUGS AND IMPROVE IT! dumb.
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Halvar 🍺
(@ItsHalvar) reported
problem with @playnewworld still lacks endgame stuff to do. give it a month or 2 and people will be maxed capped in everything on the new servers, super fun game just doesn't have the longevity we want :(
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Mirage
(@1gorillatank) reported
@playnewworld @AMZNGameStudios Need to fix sword and bord tank for pve as of now its not used even in M10s due to low dmg. And everyone just uses hatchet spec.
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Amias Coa
(@AmiasCoa) reported
@_MissNoodle @playnewworld Just be careful with those. Digital cables have trouble carrying signal once you start getting to a certain length. Might need to invest in something fiber-optic, or buy a repeater of sorts.
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📷-GuyWithaCamera
(@MorganasPhotos) reported
@Bonzai_Badger @playnewworld Been no lag at all for me, low pop server mid 600's and I have bad Internet, maybe check yours.
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John Lajoie
(@mrmutcoin_) reported
@BezitX @playnewworld shut up you broken record game is in such a great place right now, just transfer or quit the game if you hate it
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Nicholas James Frost
(@MairuFrost) reported
This is the ******* second time I got disconnected from @playnewworld bruh.... why can't you fix ya stuff?
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Dean David
(@DeanDxvid) reported
@Bonzai_Badger @playnewworld No lag for me though. Maybe check your hard / software first
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CasaBlack🏠🚀
(@BlackShrubberie) reported
@Nerdstrong2 @playnewworld Yeah it's good and a lot more improved than when I played just before last year's launch. My main issue is I go out to quest and end up gathering for 2 hours... So far behind in quests..
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Fakeman1111
(@fakeman1111) reported
@dev_katyk @playnewworld there’s an a-hole blocking the corruption veil area with a tent when you port in. “a hero’s duty” PLEASE FIX THAT. CANNOT COMPLETE CAUSE SOME D-BAG.
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Ethan Price
(@Paradox_EP) reported
@BezitX @playnewworld yup the art team gonna fix servers and bugs lmao.
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Sophia, the Absolute Blade!
(@AndroidSophia) reported
I don't support a business model like this. If I can't play with my friends because we're on different servers, then that's @playnewworld's fault. Not my problem. I aint giving you a goddamn penny for it. Every other good MMO has solved this issue already.
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Reiker
(@Reik3r) reported
@playnewworld @Xaryu @playnewworld I was banned this morning after a game crash. For 5 hours Ive been trying to contact customer support through appeals, online ticket, twitter, discord, live chat, etc. Is this a normal experience? People pay money for the game, get banned, and there's no CS to help?
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Reiker
(@Reik3r) reported
@playnewworld @Gothalion I received a 'null ptr' error this morning and it resulted in my account being permanently banned. My support tickets are immediately closed by a bot. Is this what people can expect when they buy the game?
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Elliot Vanwormer
(@EVanwormer) reported
@playnewworld I am trying to play the game through Steam. I repeatedly am getting a message from client saying that file Bin64ewworld.exe is corrupt and cannot then connect to servers and play. Verifying integrity of files and uninstalling and reinstalling do NOT fix this issue.
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selfdeprived
(@death_haiku) reported
Please fix 3v3 Arena queue bug. There's an issue when you're grouped up with 3 players VS 2 players. Once you are in a group of 2, the queue is less than a minute and almost instantly you're in a match @playnewworld
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dannyjadi
(@dannyjadi) reported
@playnewworld Too bad I can't claim anything, despite having my both my account linked and Twitch Prime since launch. Love the game though, no hate. Just a bit annoyed about this issue.