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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Shawn the Beardserker
(@SBeardserker) reported
@JBruner51 @playnewworld I feel ya hope this issue isn't too bad so we can all get back to the grind!
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xJJ
(@yNzx_CSGO) reported
@playnewworld Can't connect to EU Central either, problems with amazon login.
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Joaquin Menchaca
(@Joachim8675309) reported
@playnewworld @AMZNGameStudios @awscloud Any news on when services will be restored? Could alternative cloud solutions be used if #AWS is the problem?!?
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Steve
(@TechToyTinker) reported
@playnewworld What gives with the constant problems? I understand bugs but this is getting out of hand already. Days without being able to use the AH or Furniture. Game offline. This is getting offensive. Maybe offer us refunds if this is going to continue please.
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Freshii Fashion
(@AnimatedMma) reported
@playnewworld Hello is it safe to salvage the Orichalcum-Braced storage chest schematic?? I have the schematic and I grinded my furn to 200 but along the way I have lost a goldenrod geometric rug and cutout lantern recipe both I submitted web tickets for with no fix
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Evil Ping
(@PingEvil) reported
@playnewworld Cash store is not working either. But this is US West.
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Pamx
(@HStorevol) reported
@playnewworld The skins i bought and my marks have been removed from my account and none of your costumer services are working. Both Amazon Games Support and the forum will not let me log in, giving me error's like "Something went wrong! 500 ERROR Please try again later."
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PTdrak
(@pt_drak) reported
@playnewworld [2021-12-07T17:40:00] [9420:27140:20211207,174000.816:ERROR main_win.inl:27] Initializing windows game crash uploader logging [2021-12-07T17:40:00] [9420:27140:20211207,174000.816:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
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leoN
(@leonek_csgo) reported
@playnewworld EU Central have same problem.
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Fenidokh
(@fenidokh) reported
@playnewworld Same issue in EU-central :(
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Patrick Kirby
(@Kirby_Patrick) reported
@SL4YYYQU33N @playnewworld I just gave it a go a few days ago and I'm enjoying it so far (up to lvl 16). This issues is annoying though... I hope they become few and far between.
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Carlos Beguigne 🇺🇸
(@CarlosBeguigne) reported
@playnewworld It appears your issues lie with the authentication server(s). Data corruption? Bad backup? We know there are serious data indexing issues in the game. Randomly using different images than the actual for the item description.
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Jasper pekkala
(@JasperPekkala) reported
@playnewworld I have the same Problem also all my skins are gone and all my marks of fortune Eu Central: Midgard + i cant even sign up to my amazon account says that "We have detected unusual activity on your account and have locked it temporarily."
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Caniso
(@CanisoTweets) reported
@playnewworld EU aswell some login problems
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John Nunya
(@nunya_john) reported
@green_grow_ @playnewworld You just too stupid to understand the difference in server issues, and this not being a game issue?
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Vicarious Male
(@VicariousMale) reported
@Litvan @playnewworld They literally said there’s a connectivity issue with the website. I had this problem aswell trying to start a thread and being unable to due to not buying NW on steam but on Amazons site. They’ll have it fixed soon no doubt.
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Wooxo
(@Wooxo1) reported
@playnewworld I am playing on EU Central and i cant login to the game. Also i cant login to my amazon account. And i am no where near US, so how can you say no other regions are impacted??
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kristoffer kochan
(@crisp_kochan) reported
@playnewworld Server EU-Harmonia has the same issues too. All my amazon gaming stuff is gone and the skins I payed for. In-game name is: YeetDabMcFapDab
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Kaliitto
(@Kaliito_Val) reported
@PlagueTemplar @playnewworld Dude stfu. Online games like that have so much **** going on server side there are bound to be issues. Just put your big boy ******* on and wait for them to come out with an update on the crash that just happened
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hannah__
(@bella4664) reported
@JasperPekkala @playnewworld Dm @vaezil ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.
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Emerald (Back till Christmas)
(@emeraldarcher96) reported
@TechToyTinker @playnewworld This seems to be a general Amazon outage. Not a game issue. Friends of mine who work for Amazon in the warehouses are just chilling at work not doing anything because systems are down. The east coast of the US had major storms last night so that's most likely the issue today
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Jay
(@jayelkru) reported
@Dave72770173 @playnewworld It's not a new world issue. It's a Amazon server issue as a whole. The entire east coast is effected.
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Soul bral
(@NunnesVitor) reported
@playnewworld Problems in SA Servers too
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Andreas Schrogl
(@belgeron) reported
@Litvan @playnewworld same here EU Central also, Login Server Timeout or no skins, no shop currency, no emotes, all twitch stuff gone. will try it later again but this is not only US related,
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Victor Sevilla jr
(@warbloodz_) reported
@playnewworld since your website is bugged and doesn't allow me sign into the forums no it isn't just us-east that lost there skins I'm in us-west-celadon and got the same bug that there was an error sighed in all skins and currency were gone so fix all your server
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Shawn the Beardserker
(@SBeardserker) reported
@Dave72770173 @Ayo_ItzRed @playnewworld The point is that this issue has nothing to do with a Patch its a full Amazon wide problem most likely caused by storms last night on the East Coast
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Fritte
(@FrysoFly) reported
@Litvan @VicariousMale @playnewworld god, chill. you're not the only person with this issues and AGS is on it, what else do you want? some ppl *smh
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🐺Bacon The Slutsky💙 🔞
(@BaconTheHusky) reported
@playnewworld "a service" you mean, your service. You're shifting blame onto the same company lmao
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Carlos Beguigne 🇺🇸
(@CarlosBeguigne) reported
@playnewworld Lack of knowledge or acknowledgment of how bad the issue is. Then they get ridiculed, then comes l ignoring and muting players for voicing frustration. Fixing the issue is secondary to retaliation Mgmt just want results w/o proper business support. Never ending bad cycle.
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Brad Bushard
(@Dragonlord_Brad) reported
@playnewworld Trying to keep a good outlook of this game in the future but sadly not sure where the issue lays but lack of player communication Is a big one. among bugs and server issues. hope things look up in the future But sadly losing faith fast in them fast @AMZNGameStudios