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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (75%)
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Online Play (13%)
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Glitches (6%)
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Game Crash (6%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Nuku
(@boalacopiilor) reported
@playnewworld Hey @playnewworld is there any solution for the queue crash problem? It's been happening to me very frequently and it's frustrating to wait 1 hour just to get kicked and then start from the beginning. Most of the times pressing ok won't do the trick, still have to press play. Thx
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Marc
(@n0bb3r2k) reported
@playnewworld Worse than long queues is to get kicked out with an error at position <200 and have to start again at >2000. I will probably not try to play again for the time being.
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David Simcock
(@Confirmed12) reported
@playnewworld Well it doesn’t work that fix as I’m back at 3113 now with getting that msg which I have gotten all day
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Siv
(@Clerify0) reported
@playnewworld Please put this message on the logon character screen then. Everyone doesn't use social media... If I just were on Twitter a few min earlier I could been in the game. Please , if you guys can't find a fix, then put the message in game. Thanks
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SrGravatas
(@SrGravatas) reported
@Celtics_fan78 @madagger @playnewworld Thats the problem, every new player wants to be on the same server "everyone is playing", doesnt matter the game there'll always be a cap, unless the game was designed to deal with it(example: having instanced regions) Im not saying they shouldnt try to fix the queues.
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Carl Harrison
(@carlHarisson) reported
@noelbigdadmiler @playnewworld Report this issue to global_recovery123 on Instagram. He's the best to fix any problem on hacked accounts. He recovered mine within 30 minutes.
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Marnin Cohen
(@MarninCohen) reported
@playnewworld part 1\4 I thought about a solution the long queues issue. You can change the world system to Main Worlds and Sub Worlds. instead of having only Main world like Cantahar, you can make: Cantahar #1 Cantahar #2 Cantahar #3 ~go to the next part~
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pipsquik
(@FabianDOOOM) reported
@playnewworld right now getting in the game is impossible. there are 2 errors failed to join login quees and the login error(this one you can join back in the quee by pressing ok) the first one ur completely ******.
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David Cleenewerck
(@TheLordTrout) reported
@Sharky_646 @ZavocOriginal @playnewworld Yea. I bought the game and am just gonna wait a week or two for Amazon to fix their issues. Amazing game tho!
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Tejas Rampurkar
(@TRampurkar) reported
@ledf2012 @playnewworld @jay_handa hope they will fix this in near future!
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Fish
(@FishFPS) reported
@playnewworld When someone is already in queue or in game, and they are disconnected (either for being afk, by an error, or internet outage, whatever) they should get priority and bypass the existing queue if the try to reconnect immediately. Other games do this. It seems fair.
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SrGravatas
(@SrGravatas) reported
@Celtics_fan78 @madagger @playnewworld im not saying they shouldnt increase the capacity, they are ******* amazon, they have literally one of the best if not the best infra structure in the world, however, players do have their part in the problem, it's been happening in every mmorpg release.
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gabriel vidal
(@gabriel16v) reported
@playnewworld HI,i dont post never but i need to say **** your life im wait 12 hour for try to play i cant because all time crash ty amazon ty jeff bezos ty all
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Zack
(@CryptoSven2) reported
@playnewworld Funny how a Multi Billion Company cant get this **** done in a day, while some private servers from other games were able to fix such problems within hours. Never again. Also thanks for the electric bill from sitting in the main menu / queue. Also give me a new graphic card.
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SrGravatas
(@SrGravatas) reported
@Celtics_fan78 @madagger @playnewworld i agree with you, they should have prepared a tool to block character creation once a certain cap was reached, in closed beta they managed to fix the queues in about a week(at least in my region), but yeah, being stuck in queue is rly frustating, mine has 1k+ queue.
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Zavoc
(@ZavocOriginal) reported
@madmidder @JimmieSan_001 @playnewworld I know they have tried, and I do agree with you that It isn't an easy task. I'm just tired of game companies who can't make a great launch, without issues like this.
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Marie-Lo
(@SEACALLpildash) reported
@noelbigdadmiler @playnewworld It really feels bad how your account has been banned I had same issue not until I was recommended to @cvnfvx and he got it fixed today hit him up and be happy again
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Daniel Hayles
(@Dankryles) reported
@t_izzy0513 @playnewworld They are fixing the issues with servers that are already up. Can't you read? You think they can just press a button and BOOM it is fixed instantly?
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rlo
(@rloiwnl) reported
Sitting 4h trying to get to Slavna server and getting errors every time... @playnewworld
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Marie-Lo
(@SEACALLpildash) reported
@noelbigdadmiler @playnewworld It really feels bad how your account has been hacked I had same issue not until I was recommended to @cvnfvx and he got it fixed today hit him up and be happy again
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SrGravatas
(@SrGravatas) reported
@madagger @Celtics_fan78 @playnewworld not trying to be their lawyer here since they are a millionaire company and i dont give a **** about them, but there are plenty of servers for you to play... problem is people want to be everyone in the same server.
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DA2Z
(@DA2Z5) reported
@Nowotn_y @playnewworld You clearly have no clue and must be new to gaming it doesn’t matter what company it is these issues happen in basically every mmo
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🇩🇪 Gustavo Hellvig 🇩🇪 🇪🇸
(@gushellvig) reported
@madagger @playnewworld just play another game until they fix it. be patient
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DCG
(@1DCG1) reported
@playnewworld "queueing for a starting area" is a broken queue, if youre character is already lvled and not completely new its causing a forever-queue bug.
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migler
(@themiglershow) reported
@playnewworld Should SERIOUSLY open up the Character migration service. Like, NOW #NewWorldMMO #PlayNewWorld
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Laur Dorian Niculita
(@DorianLaur) reported
@playnewworld now is 3th time q position 2000+ , I get that error always around 300,400.I stay more then 2 h in the q .How can I fix this?? thank you
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a Living Being
(@aLivingBeing) reported
@playnewworld Please look into 'You are queueing for a starting area...' it is so broken...
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Maxerral
(@Maxerral) reported
@playnewworld When i get in to the game it tells me "lag detected" and i get booted off. Happens sometimes and sometimes not. Just wondering if its on ur end or mine?
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Drew
(@dr3wsk1_drew) reported
@ObeyJustified @playnewworld So do i lol got 2 x lag detected issues today booted and now our server queue is 2k+ fml
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*clever name*
(@drboi430) reported
@playnewworld please fix amrine temple zone. none of my attacks register but enemies can hit me. as soon as i leave the temple everything works normally