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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Swagninja69
(@javellanajoshua) reported
@playnewworld Hi new world could we get an update about the EAC error currently happening? steamclient64.dll is being seen as a harmful file by EAC. Please send update fix as we can't launch the game.
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Alex
(@A_Woodard24) reported
@Steam @playnewworld fix your ****
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Dan Norris
(@DnorValorant) reported
So will I ever be able to play @playnewworld again or will I always get this error about having to be signed into steam?
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BasementTakes (Austin) 🧙🏻♂️
(@BasementTTV) reported
Anyone having trouble with #PlayNewWorld game not launching; Go to your program files x86 folder and find easy anti cheat. Copy the exe and paste it into your easy anti cheat folder wherever new world is installed. Then launch the exe and choose repair. Game should launch
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Railien
(@Railien_) reported
@playnewworld How do we fix the "untrusted client" error thing that pops up?
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Austin
(@Austin53899805) reported
@playnewworld currently there is a bug where my file keeps saying it is corrupt and everyone I know trying to log in is having the same problem.
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Uglypanda89
(@Uglypanda89) reported
@DoubleA_Wright @Nachitogara @playnewworld found the update to fix. basically take same folder from another game like battlefield then replace EAC folder in new world verify game files and itll update and should fix issue when relaunch i am in the game.
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Karen Wickert
(@karen_wickert) reported
@creativem0dz @playnewworld Same issue here. If Amazon is going to make us use anti-cheat, please let players who have paid money to get the game, and update Steam DLLs, play the game. This is ridiculous.
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Tito 🐝♟🇵🇦#HIVESZN
(@TheWuba) reported
@astrophiliacxx @playnewworld @SerMedieval Been having the same problem, was able to join the war today and now if they don't fix it by tomorrow 6PM pst I spent 7.5k starting a war.
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Buzz Litty
(@buzz_litty) reported
@creativem0dz @playnewworld Let me know if you're still having the issue I think I just found a fix if its not just back up by itself
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FaZe Potato
(@AAronc183) reported
@creativem0dz @playnewworld Go to the forum and there are files to fix the issue, tested and true. Just reverts Steam to an older version in the day until Easy anti cheat fixes their issue
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frostwisperer
(@frostwisperer) reported
@creativem0dz @playnewworld I'm having the same problem too, no idea what is causing it.
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Donnahunnieee
(@Donnahunnieee) reported
Yo @playnewworld ya gurls cracked out and needs a fix. What’s up with this unrecoverable error?
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Buzz Litty
(@buzz_litty) reported
@DelVaaca @creativem0dz @playnewworld Lol so closely removed from when our main problem was having to sit in a queue..
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Buzz Litty
(@buzz_litty) reported
@DelVaaca @creativem0dz @playnewworld Is yours working now? I think I found a fix if its still down
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****** Thermometer
(@Midas10967961) reported
@playnewworld Fix this game so I can launch it....
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Roger Myers
(@TheRogerMyers) reported
@playnewworld @SerMedieval Having an issue where I set up my controller to play and after a bit my controls are remapped randomly. Can you help?
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Tepetkhet
(@tepetkhet) reported
@playnewworld Any news on this awful Steam / EAC DLL error?
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Oldirty
(@Oldirty67465743) reported
@creativem0dz @playnewworld copped the same error, just uninstall/reinstalled the game and it fixed the prob
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Shawn
(@Burnatoast) reported
@gapatron666 @theywantthenick @playnewworld Verify Integrity of game to fix, but anyways anti cheat is down, waiting will fix it.
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AsianDudeWithAnIdea
(@asian_idea) reported
@playnewworld and its not just me other companies in my server are having the same issues and we have a war coming up
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Iu
(@IUqueenny) reported
@Nelstar15 @playnewworld FIX your game . " STEAM MUST BE RUNNING TO PLAY THIS GAME " . ALL OF US CANT LOG IN
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Bower Power
(@So_Truculent) reported
this @steam easy anticheat patch fail is way more disruptive to my life than the facebook outage. @playnewworld
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.
(@byLeviathan) reported
@iamKN568 @playnewworld @Steam_Support No problem
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Ricky 117
(@RiteshKMondal) reported
@LitLThomas @creativem0dz @playnewworld Same problem here with the MCC
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That Joe Guy Gaming
(@ThatJoeGuyTTV) reported
@Uglypanda89 @playnewworld I was able to get into the game but now getting error "Could not connect to server: Easy Anti-Cheat Hash Catalogue not found" and "Connection Registration did not arrive in time: CalendarConnectedMsg"
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LitLThomas
(@LitLThomas) reported
@creativem0dz @playnewworld Yo, here from completely different games. Also getting the same issue trying to launch Halo MCC and Apex Legends, both games that use Easy Anti Cheat.
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Patsy
(@patswalee) reported
@SheepB0T @playnewworld @Steam Getting this same error, i am super frustrated
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DrippinSouls
(@SolDrip) reported
@playnewworld @SerMedieval Hey can you please fix your game. Azoth staff T5 not closing reek and ebon portals..
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ACC Super Fan Tyler
(@Mertz24) reported
@playnewworld A lot of people are having trouble logging into the game re: Untrusted system files. This worked for me: Delete the contents of the Certificates folder under program files x86\steam\steamapps\new world\easyanticheat\