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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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EmperorScarr
(@EmperorScarr) reported
@playnewworld I taught we had until the 3rd april? why it showing until midnight or less that is an error?
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Tyson
(@tyson__davis) reported
@playnewworld except people are getting 2 day bans for leveling weapons too fast. your customer service is worse than the ingame bots.
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Kendall Jones
(@Biggie_Couch) reported
@playnewworld Idk if y'all are aware of this @playnewworld but the cape on the Stormbound Chestwrap is invisible if you look at it from front on. Idk if this is a graphical error or what
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Dylan Favretto
(@Dfav14) reported
@playnewworld This is honestly probably one of the BIGGEST issues with the game currently. This is deterring returning players to come back. Please fix this issue or at least announce plans/eta soon.
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PropersoXD
(@PropersoX) reported
@mr5pacely @JUANDAVID15 @playnewworld So you had a bad experience in a war and opr once and you think that its like that every time? sure. And btw those exploits get patched really quick so I don't understand what the issue is. There currently is no exploits like that in the game so go try opr and wars again
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Johannes Haveland
(@JHaveland) reported
@playnewworld How aboute you fix the quest bug. Noone is doing The Depths, and I need it for the story! And no the solo option is not working
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𝑠𝑜𝑚𝑖
(@buenvs) reported
Hello @playnewworld , I filed a ticket to the support but no one helped me with the issue I’m experiencing. My account was hacked ( the in-game account not steam) 2 weeks ago and I already reported that but i still didn’t get any help. Can you please investigate about it?
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corey
(@nicecoreyy) reported
@playnewworld I have seen other comments about this as well and really would like to hear back from someone but I have not received twitch drops since like the first two drops that I claimed and really want to figure out how to fix it. PLEASE
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Scott
(@Broscott321) reported
@playnewworld Hi Amazon games could y'all please fix the quest answer the call alot of us can't carry on with the main story line cause of it
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Taliesin Boghiu
(@TaliesinBoghiu) reported
@playnewworld @LePaddlepop Y’all fix crafting yet?
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Matthew Breining
(@mobie_T) reported
@playnewworld When are we getting a fix to the storage bug? Currently can’t put any thing on the market cause if it expires I loose it! This is a major issue and needs to be addressed!
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jokidre 🍥
(@jokidre) reported
@OGDale_ @playnewworld I can tell you that all of them occur in every single potential situation they can test, because all those issues were global and detected after 30 seconds of patch release. It’s not about detecting everything, it’s about how they work in game development and patchs.
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CRE4MPIE
(@theCRE4MPIE) reported
@Kaylertot @playnewworld Yeah it only took them a year to fix some game breaking stuff :)
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jokidre 🍥
(@jokidre) reported
@OGDale_ @playnewworld You talk about hundred of thousands of potential scenarios that should be test. Probably cause you already forgot that last issues they had were: 1. Dupe gold 2. Cant craft from storage 3. Wrong GS drop 4. Teleport visual bugs 5. Random icons for items 6. Long etc
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🇨🇦RedMageX🇨🇦
(@Redmagex) reported
@StudioLoot @playnewworld So far, the main story quest "New Initiate, Old Order" is totally broken on Pluto. So as a returning player, it's been really great to have progress halted
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Tarindis
(@Tarindis1) reported
@GiacomiEdu @Cllandestine75 @playnewworld This got fixed yesterday in a hot fix update I believe
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SyS da Prototyp 🏳️🌈 💙💛
(@SyS_da_Prototyp) reported
@playnewworld First I will check the Help anders in the steam forum. There were many people with this problem. If it wont work I will write a ticket.
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Stingbass
(@stingbass) reported
@Jtemptation @Kaylertot @playnewworld No problem!
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Gui Lemos
(@GFLemos) reported
@playnewworld You guys have some quests bugged, I can't progress through the main story, they won't update and some of my friends have the same problem. Maybe look into that?
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gabe taulbee
(@gabetaulbee) reported
@playnewworld Can you please fix the "Answer The Call" quest. I cant progress in the story at all.
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Matthew
(@PerdyTang) reported
@playnewworld Can you fix the main quest being broken
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Joseph Moore
(@Cptmoore1) reported
@playnewworld Fix the story missions. I can't continue the story past "Answer the Call" since the update came out.
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Edu De Giacomi
(@GiacomiEdu) reported
@Cllandestine75 @playnewworld that is not the problem, the thing is that every time you log in you have to remove all the chests from the houses so that they have the new storage volume
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Tyler Skinner
(@skinntyl) reported
@playnewworld Can you please fix the storage bug. I don’t want to play if I have to replace my chests every time I log in, thanks.
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Evgeni John Biriukov
(@evgeni_john) reported
@gloomgoon @playnewworld Transfer and problem solved
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Leviatra
(@LeviatraLP) reported
@playnewworld You guys are making progress. Game is much more playable then before which i like a lot. But my main problem was the gear grind. I love if really good equip is hard to get but trough rare drops or crafting not getting same gear over and over again to raise the cap.
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Burner
(@QuantumE9000) reported
@playnewworld Can you please fix the rewards system associated w OPR? We have far too few OPR‘s on my server. So when we do have one and all I get at the end is “you must contribute to earn rewards”, there’s nothing worse. Waste of time.
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Nick Gergens
(@NGergens) reported
@playnewworld Maybe fix your game before you roll out a double xp. Would be nice to actually be able to do my main story quests.. @playnewworld @amazongames
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Simone
(@Zoom0_ITA) reported
@Kaylertot @playnewworld If only I could log in. Zero errors with every game I own, New World can’t even connect.
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Micha Janssen
(@FreshDunceOAir) reported
@playnewworld dead game is dead because AGS and the production team never delivered and are chasing their own problems Pls just give up. At this point you are just losing money and not fixing anything for us original people to comeback. It failed open your eyes :)