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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Silent Baz 🏳️🌈🇮🇪
(@BazLaFours) reported
@Proximovies @playnewworld Would do but I ran out of flint and green wood camping the Login screen
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studyandwork
(@studyandwork2) reported
@playnewworld Pathetic level of care to the European consumers. That trashy service standards you should leave in the US when you come to the civilization.
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The Chef Scy
(@ScyDrall_Tft) reported
@playnewworld Take special day off. Be unable to play for the whole day, because smoll indi company have to fix 8 minor bugs. Welcome to Amazon
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Jasmine.
(@Sorrowly) reported
@playnewworld IMAGINE, you take the game down for 7+ hours and still don't fix the fact that Ice Gauntlets can just lag out a war.
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Dani.
(@RingsOfDani) reported
@playnewworld insane stuttering lag after this patch. Game was fine before it. Almost unplayable today. 😥
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TheHolyMadness
(@TheHolyMadness) reported
@n00tje @playnewworld i just want to be able to play relax after work .. now that the queu is gone we have this problem😒
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Gibso
(@JackGGibson) reported
@playnewworld @AMZNGameStudios You've literally had the EU servers down for the entire day. Piss poor show guys. Not good enough. Step it up.
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Raggny CZ
(@RaggnyXD) reported
@playnewworld Almost 10 hours maintance and still i cant play game, next day news will be: it took amazon 10 hours to fix some pair of bugs "GJ" new record
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KeepTV
(@fearakababo) reported
@philliplamb36 @playnewworld so if you happen to be a car repair service getting in costumers and telling them to bring the car in at night times at 3am and you will repair their car until 11am, just to let the costumer come at 12pm and tell them they need to wait until next day. How would you feel?
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Badwolfe
(@Brett_J_Wolfe) reported
@Danguhtang @vortus43 @playnewworld then launch a US only game not an international one if you are only prepared to provide service in US times
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steven myers
(@stevenlarken) reported
@playnewworld Please fix the potent solvents not giving more % to craft cut gems!
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Owen Steer
(@TTV_OrangePiggy) reported
@n00tje @playnewworld Hey man, I had this issue - I deleted the lvl 1 character I had on Bifrost and restarted the game and now I can access Alastor again
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Turtle
(@Turtl3Neck) reported
@playnewworld what is the problem?
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Leviatra Let's Play
(@LeviatraLP) reported
@playnewworld Its been almost 10 Hours for EU players now. If you do this once a week be prepared for players to leave the Game. Look for another way to do that, its not working the way you doing it.
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Paolo Vella
(@PaoloVella3) reported
@playnewworld U got billions behibd this game if u cant figure out how to fix your game dont publish it its as simple as that
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Torrey B
(@NoWorriezTB) reported
@playnewworld "fixed an issue causing camera to stutter when petting the dog" WE CAN'T DO CORRUPTED PORTALS CUZ THEY DESPAWN OR DON'T RECOGNIZE OUR STAFF BETTER FIX THE CAMERA STUTTER FOR PETTING THE DOG... wut WUT
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yosef abbas
(@yosefabbas05) reported
@playnewworld Well, fix it already wtf taking you so damn long, so far the longest period i ever waited during game maintenance, how badly your service can be?? now not all EU up only SOME of it, what is this for a bs... Fix world Kantia i was told to wait 5 hours and im done waiting...
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Fredric Cedergren
(@F_Cedergren) reported
@RaggnyXD @playnewworld Ikr and worst part is, we won't be given any good info on it either or so I fear. Just the usual stuff: "We had issues with our EU servers, took long time...ohh almost forgot, thanks for your patient and understanding". As if it never happend or just a minor thing.
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Itzmanimal
(@Itzmanimal) reported
@playnewworld #EUServersmatter ✊ C'mon get your sh*t together prime time EU yet you have been working on NA all this time really amazon? You guys are a joke let's say this, EU know where your prioritys lie, Joke of a company fix your Sh*t patching system. New content comes be weeks offline.🤬
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Dahbeanz
(@dahbeanz) reported
@playnewworld You're killing your own slowly but surely with these half assed bug fixing updates that don't really fix what you said they will.
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Nik
(@SplodgeNik) reported
@Lelexpops @playnewworld Depends really if you're in a company that uses tha lag hack or mass bans the other teams players. If you don't, then I wouldn't worry about it :)
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KryptikDistortion
(@Kryptik_D) reported
@playnewworld I'm just wondering what exactly the Issue can be on EU servers that its taken nearly 9 and half hours of downtime? Servers in the US have been back up for a few hours and only recently about 32 servers have come back online in the EU.
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Dahbeanz
(@dahbeanz) reported
@00TMH00 @playnewworld Lmao they didn't fix this either. Been fishing all day.
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mohamed
(@mohamed11964412) reported
@playnewworld the only reason that you would consider having all maintenance at of all servers at the same time is for a fir game and progress, will you just did the opposite of that, just do each server maintenance on its own so it's shorter and developers can focus on one problem at a time
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C4rvajal
(@c4rvajal) reported
@playnewworld some yes, and others no ?? wtf ... The problem is no longer at the European level, it is with the servers that are very bad
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dingdongpwns
(@dingdongpwns) reported
@rtKzCMjKx8bXcCc @playnewworld You're brain dead.. they've communicated that they needed more time... This sometimes happens with launch mmos. But tell me how they fix it Mr game developer
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𓂀 Ori Zilbershtein
(@OriZilbershtein) reported
@Naja_Gaming @playnewworld true, that is a problem.
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TheHappyPittie
(@TheHappyPittie) reported
@KlemenZarn @rizraz98 @playnewworld This is literally the second update since launch. They are still handling issues from launch. Are you daft or just a child?
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3lawe
(@ali_attalla) reported
@playnewworld approaching 10 hours for a "quick maintenance bug fix" ... this game better be reborn when servers are up!
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Mr. KillJoy
(@tiktikboom86) reported
@playnewworld @playnewworld umm did you fix the group finder yet? We shouldn’t have to re-roll a new character 100 times to be able to start off in the same starting area as our friends…