Is New World down?
Some problems detected
Users are reporting problems related to: online play, sign in and game crash.
New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
October 15: Problems at New World
New World is having issues since 08:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Robert C
(@6UnknownEntity9) reported
@playnewworld You took 2 extra months and you didn't fix Fireball just going through center body of enemies?
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Eldarioth
(@eldarioth) reported
@Nozzabox @playnewworld more than 3 hours in Q. Get in game and BOOM crash to desktop, back to 380+ in Q :(
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DMaxximus
(@Michael59440635) reported
@Krafteon @playnewworld The Lumberyard engine INTEGRATES AWS so that developers can host their games on AMAZON SERVERS. So perhaps they don't get top shelf funding, but that's not the issue. Servers are the issue.
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Jamie Powis
(@OfficialIPowis) reported
@playnewworld Why are queue positions not saved for a period of time? I have been queuing for 8 hours!!!! my game crashed with this recent bullshit error, im now back in the queue at position 7000+ its not acceptable
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Daniel Hayles
(@Dankryles) reported
@Luigizzor @NoxieProxie @playnewworld No, you can't, otherwise every other MMO released wouldn't of had server issues at launch.
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Mooshe is OPEN FOR COMMISSION!
(@wildmooshe) reported
I think the biggest thing @playnewworld is missing right now is a grace period for queue. If you disconnect due to a bug, and reconnect within 10 minutes, it would be great if it prioritized you to the front of the queue. This would make the experience so much smoother.
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WicketXS
(@WicketXS) reported
@Its_Jakeyyy @playnewworld Not like they had this issue in the beta's how could they know? <- Sarcasm BTW.
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RoseThorns7
(@RThorns7) reported
@playnewworld Thank you for you hard work, it’s very frustrating getting lag detected and being removed from the server then being placed in a 300+ person queue. I understand issues will happen but with not being able to load directly back in I can’t help but feel screwed.
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taKUMI
(@taKUMI42462031) reported
@playnewworld LOGIN ERROR AT PLACE 35 ARE YOU FKIN KIDDING ME?
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Michel
(@FeelTheFearr) reported
@playnewworld @ochapeieiro My character name is Coitus. I cant login anymore. Im lvl 15. I see my character and then is fine
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Mondmann
(@Mondmann14) reported
@playnewworld the EU login servers are down right?
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Bernadotte
(@Naoiiiee) reported
@playnewworld Stuck in queue, will there be any fix?
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Morix
(@MyNameIsMorix) reported
@playnewworld I've been waiting since 7am EU time Every time I got close the queue failed or gave an error and put my back to the start, the last queue I was at 6800 from 10:40am BST and when there were 70 people left at 7pm BST it failed again and now I'm to the back of new players queue
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RedxCobra
(@CobraRedx) reported
@playnewworld How could you not foresee the que issues. What a ******* joke.
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Paul Ring
(@Ringod123) reported
@Fendzee @playnewworld same, I get to 1st in queue then get an error saying "failed to join login queue" then get bumped back down the queue, look like they're faking progress to make people think they're gonna get in.
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Sangosa
(@Thesangosa) reported
@playnewworld After staying 5 min without doing anything on the error screen, my character showed up, 55 position in queue rn
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Todd
(@NakathEO) reported
@playnewworld You need to fix the 'queuing for a staring area' bug ASAP. It's completely nonsense that we are having to wait forever to get back into the game because we had work (or whatever).
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ayoungbloke
(@ayoungbloke) reported
@playnewworld @ochapeieiro after a 2.5 hour waiting queue some sort of auth failure, connectivity issues and no characters/servers to look at. username: Kantho
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Paul Ring
(@Ringod123) reported
@playnewworld What a joke, is that how you are lowering log in numbers? just been at 1 in queue for 20 mins, then had a "failed to join login queue" error and now im back to 27th.
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Germyg56
(@moya_rojo) reported
@playnewworld its time to 10k people in queue for a server login and then internal error kekw, nice 40€
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Andrew Pilkington
(@pilkington_andy) reported
@BeardoBenjoYT @playnewworld Love this game was playing it from 7am but can't get on seems login server are busted
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Andrew Pilkington
(@pilkington_andy) reported
@Queen_OfPoisons @playnewworld I have the same problem
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Kiko Baloney
(@BaloneyKiko) reported
@amazon Fix your @playnewworld servers! Biggest company in the world....how many delays....can’t even get in a game....smh.
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Todd
(@NakathEO) reported
@playnewworld Please fix 'Queuing for starting area' queue bug ASAP. It's infuriating that we are being penalized for playing earlier in the day.
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Gambit
(@gambit_martin) reported
@Osxgeekgirl @playnewworld Ok, so I cant make a character on EU servers because of some bloody errors but I can make one on US server with no problem and jump right into a queue with 200 players ahead of me. I play from bloody Czech Republic. I dont want to have character on US server....
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X$🦍
(@MindofX1) reported
@amberinie21 @philou225 @playnewworld It’s just basic resources. There not going to open a server to 20k people for it to crash. They want to safely roll out. There are plenty of servers right now that have no wait time.
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Seth
(@SethxTricky) reported
@playnewworld Our ISP has been having issues today. Every time I get disconnected I get a 1000 player queue. 😭 Please open more space on Xibalba. 🙏🏻
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Aylonite
(@Aylonite) reported
@playnewworld man seriously i was there 10 min after launch waited 7 hours only to get a connection error and now im 8k in que again. This the kind of service we can expect? wheres my refund holy billion dollar company btw
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SkyTeck
(@SkyTeck02) reported
@playnewworld Could you fix "message of the day" on companies? whenever you press a bounded key like "g" or something it quits the message and shows like the inventory or something. Makes it impossible to actually type something. And make copy paste possible pls. Thanks!:)
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Zufo
(@Zufalayka) reported
@playnewworld @ochapeieiro @playnewworld mine is fixed now. I belive it was a server connection issue. I can queue now