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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (92%)
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Glitches (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Hoof
(@hoofhearted4) reported
@delmontyb @playnewworld Idk about all that (I haven't played but just from what I've seen) but it has to be one of the most successful launches of a game of this size (despite the bitching). Though I played GW2 day one and idr issues either.
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Lakez
(@Lakez_) reported
@playnewworld your live chat doesn’t even work correctly so people can get help from support. Queue times no trouble ticket methods. What are you doing to fix any of it?
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Phantomstrk
(@Phantomstrk) reported
@playnewworld queue problem should be very easy to fix. Lock character creation on the servers that are at limit and add more hardware to allow those who have characters on the servers to be able to log into them. 3.5 hours in queue only to get queue disconnected, needs fixed
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Kostya Sila
(@KostyaSila) reported
@DOPESTSOLDIER @playnewworld Interesting, I got this error having gone from 1600->500 and it put me back at a new queue of 1700. Got to 1400 and it did it again and put me at 1850. Oh well.
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Will-I-Am
(@IamTreave) reported
@playnewworld The ques I can handle, but I cant handle sitting in que for 4 hours to be hit with an internal server error and be put at the back of the que!
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William Rosales
(@Funkmaster_Will) reported
@playnewworld Anyone having issues with linking steam account for twitch drops? Every time I try to link it just goes back to (link your account)
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Alicia 🗿
(@Vewociwaptor) reported
PLEASE @playnewworld I’ve gotten 2 errors while in queue I just wanna play 😭🙏
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Snido
(@Snido757) reported
@Chadesh @playnewworld Don't play them for a problem @playnewworld caused.
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***** Ports
(@PortsDirty) reported
@playnewworld Fix NAE queue this is ridiculous 2k queue or move people to new worlds
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JampaxTG 👻🎃
(@JampaxTG) reported
@playnewworld I feel like working on character transfers would help solve this issue though? You’ve added new worlds, which is great. But players who have already started characters are locked into the old ones.
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SunGlyde
(@SunGlyde) reported
All i wanna do is play @playnewworld coming in from work then I sit down and login to a 2000+ queue xd.
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Nicole Bolander
(@Dodsfalle) reported
@playnewworld Can y'all impliment a grace period when people are disconnected from lag? Feels real ****** when you already spent 4 hours waiting to get on to dc 30 minutes later and then get put at the end of the queue.
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SirKnoe 👑
(@SirKnoe) reported
@playnewworld What would be amazing is a queue priority if you crash. 5min grace period would suffice. K Tnx
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Bearichaun
(@Bearichaun) reported
@playnewworld thank you for the lovely servers, waited over an hour to get to 200 left in queue just to get an error communicating error and have to requeue.
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Marx
(@matchlessmarx) reported
@playnewworld New servers won't fix the queues. Did you guys do any research into mmos at all other than having a poor excuse for session based beta testers that have ruined every other mmo they tested? MMO guilds run in the 2-300 person bracket. 2000 server caps are laughable.
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Teeko
(@socialteeko) reported
@playnewworld the big problem is the people setting up walking macros, walking into walls to dodge the afk kicker.
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Hearte
(@xHearte_) reported
@_rocketmapache @JJustHarry @playnewworld Yeah just add to the problem, good idea
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OuchPotato
(@OuchPotato1) reported
@playnewworld Just increase the server capacity , you had no issue processing all the payments you received , and I'm quite sure if you had any issue collecting money from people it would have been corrected immediately .
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Joshua Rice
(@JRice728) reported
@playnewworld come on, enough is enough already… please get the server que issue under control… tired of waiting around for hours only to see my spot in line lost due to a different technical error or issue..
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Lady T Storm
(@ladytstorm_) reported
@playnewworld friends, is there anything i can do if i keep getting disconnected from queue due to an internal error? it has happened 6 times today and im not sure if its something happening on my side (internet is not the issue though, my husband is playing on the next room lol)
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🧸
(@MirxnChill) reported
@playnewworld fix this bullshit. how am i in queue then get disconnected from queue only to have to restart at 2k+ ppl again
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Lakez
(@Lakez_) reported
@Danumis_ @F1N4LL7 @playnewworld If they wanted 2k servers they should have only allowed 2k to sign up on that server. If their servers can’t handle more than 2 k or respawns in game aren’t tuned for it fix it. Saying there’s no need for more capacity is dumb.. more servers isn’t necessary the answer
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Sim Emzeo
(@emzeo85) reported
@playnewworld When are you gonna fix the eu servers. Fed up with long queue times
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th
(@teagarei) reported
@playnewworld @Chadesh pls fix bugs, (main quest, dungeon 25) in SA server taparloka, it's unplayable
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Cerabis
(@Cerabis205) reported
@playnewworld WTF ARE YOUR SERVERS?! IM AT 98 IN QUEUE AND I GET RESET TO 700 AFTER IT FAILS TO COMMUNICATE. FIX YOUR **** HOLY ****
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Death Deity
(@DeityDeath) reported
@playnewworld Please fix the quest to defeat overseer zane its impossible to complete
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Dylan
(@123pie111) reported
@playnewworld Sat in queue for 3 hours just to get a server error at 56 place in queue. I cant even play the game.
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Spellfrost
(@Spellfrost1) reported
@playnewworld @playnewworld please help, my husband has queued three times for his world and he keeps being disconnected. I’ve never seen him more sad. User name is Theebigbang this is the second day he can’t play from this error.
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zachary agnew
(@made2begreater) reported
@playnewworld please can you guys makes it to where we can just take our character to a different server. im already level 21 and grinded alot i dnt wanna start over but 5 plus hour to get in the serve with a chance of an error is no fun
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pinei btw
(@pinei__) reported
@playnewworld PLEASE FIX THE DUNGEON PROBLEM ON THE ALBUR SERVER IN LATIN AMERICA, ALL WHO ARE ON THAT SERVER CANNOT PROGRESS IN HISTORY BECAUSE OF THIS DG BUG :/