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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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TrustyTea
(@_TrustyTea) reported
@playnewworld have you guys acknowledged the lag in dungeons? It is 100% UNPLAYABLE.... Nobody can complete it, can't continue the MSQ
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Deehzul
(@deehzul) reported
@playnewworld are you guys experiencing login issues with Neritum? I keep getting timed out when trying to log in.
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FyrFighter VFL
(@FyrFighterT) reported
@playnewworld Fix the server problem, dont come up with dumb solutions create more of the problem! You are treating the symptoms and not the disease.
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Mike Biddle
(@bdiddle21) reported
@playnewworld If your going to be fixing things how about you fix the ******* problem when people finish queueing your ******* game it doesn't kick them ******** out once they get in the ******* game this is ******* terrible get on top of your **** better.
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DankDylan
(@DankDylan99) reported
@playnewworld the xibalba server is having massive ping issues. Everyone in global is talking ab it too
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Vill
(@still_vil) reported
@playnewworld People going afk is the symptom of the problems Server capacity is the root of the issue. Don’t punish players for trying to avoid hours of ques, where they can’t even transfer off their characters. No punishments should occur until free character transfers are implemented
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SirKnoe 👑
(@SirKnoe) reported
@RP_TAS @playnewworld I agree there needs to be some queue grave period for people who have had this issue. Even for those I'm game when they crash, they are penalised and sent to the back of the line.
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Pawizard (Danny)
(@PawizardCPvP) reported
@playnewworld Unsure if others have reported, but there seems to be an issue with New World and Razer Synapse compatible mainly Razer Cortex and it causes complete crashes making me requeue sadly!
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Lord ButtersWorth
(@buttersworh) reported
@AlanMayan @playnewworld 20 minutes is plenty of time for a break. The problem is people using macros to stay afk for 1+ hours. If you aren't playing for an extended period of time then log out!
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MarioStylez
(@Marstylerz) reported
@playnewworld Hello, any update on the lag/delay in Amrine (and possibly other) Expeditions ? Our group was getting damaged by mobs/boss 2-3 seconds before the attack animation happened and it is very difficult to clear the expedition because of it (even with a 5man group of level 26+)
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Unkownperson101
(@Unkownperson101) reported
@playnewworld I agree that people auto running on wall os a problem but the queue is the main problem that only issues relays on you development team that needs to fix and fix fast.
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ThatSkylineDude
(@Thatskylinedude) reported
from
West Loch Estates, Hawaii
@playnewworld can y’all please fix the buggy AI. Getting annoyed at how much ammo I’m wasting when a creature is retreating back to its spawn point in its spawn point. Also when gathering there is a chance the plant doesn’t despawn and I try to gather something that isn’t there.
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Oiteluveth's
(@Moveth) reported
Waited for 3 hours through a 900 person queue just for it to disconnect me when I was 3rd in line. **** @playnewworld. Your company has more resources than literally ANY OTHER ON THIS ENTIRE PLANET. Fix your ******* **** idiots.
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Balanciz
(@Balanciz) reported
@playnewworld Any news about several ppl experiencing lag detected errors super often and just queuing playing for 10 min - 1 hour then instant lag detected kick in to queue
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El Marksman🎯
(@El_Marksman11) reported
@legomyyoda @playnewworld I feel you brotha. I have a few buddies with that issue. I hope that, when they bring character transfer. People will leave. Hopefully, we just have to wait and see.
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Disabled Couple
(@DisabledCouple) reported
@cupcakebb2 @playnewworld It sounds like they might of cut short the keys they gave out due to server issues. I was hoping to get one myself I was watching someone and they said that Amazon decided to stop giving out keys for a while.
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Samz
(@samz_rl) reported
@playnewworld this game gonna die because you queues if you do not fix that
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Bill (dot) com
(@Billguylikeyeah) reported
@playnewworld love getting disconnected for server lag but still being able to use in game voice chat with my party no issue. And then not having a grace period to reconnect instead of waiting in a two hour que. I hope this isn’t amazon web Service quality.
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Oxogaming
(@oxogamingttv) reported
@playnewworld why not go to work on fixing the login issues, increasing the server caps and actually allowing people who purchased the game to play!
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NIKSON DHAS
(@DhasNikson) reported
@playnewworld I have played 82 hrs , my only issue is ping. With 180 ping we can't play PvP content. We "need SEA servers". Please don't reply , with "AT THIS TIME" we don't have Asia server because it give us hope.just give straight answer will we have a server or not. Vote pls
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Don
(@dasokamii) reported
Hey @playnewworld what is the stats on a fix for the de sync of the expedition? It’s kinda hard to figure out who the mobs are attacking, attacks not registering, and some times not able to get through it.
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NewWorldFarmReport
(@NWFarmReport) reported
@seePyou @playnewworld I feel ya. I am thinking of leaving some folks behind to transfer servers. That's annoying, but I want to play and don't have time to wait out the queue. I have bad wifi and get disconnected, so it's a real issue. I love that the game is popular, but dang.
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BattleStation1
(@BattleStation_1) reported
@SheepDenTV @playnewworld Unfortunately This is a perfect storm people are scared to sit in a 2-3 hour queue but yet still have IRL stuff to do. I really hope New World fixes these issues. a 10-20 min wait for queues are fine but exceeding that is to much.
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Gabby Nicole
(@GabbsGames) reported
I love being punished for New World crashing for no reason. Grateful the queue is only 864… Grace period needs to be a thing. Hitting play within 10 seconds after crashing for no reason I should instantly get back in. #NewWorld #NewWorldMMO @playnewworld Please fix this…
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Anu-Ambrose
(@Perry81110828) reported
@playnewworld SERVER MESHING - dont point the finger at the players who have to wait hours regardless of Macros. I should be able to walk my dog and come home to continue my session without waiting 2.5 hours. This is a Amazon problem, not the players.
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Fish
(@DyinFish) reported
@relegand @Twitch @playnewworld Mines not having any issues probably because I put low graphics and 60 fps. The game still feels and runs great though.
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CampbellKingdom
(@CampbellKingdom) reported
@BraincageGaming @playnewworld The Expedition lag has been so bad we didn't even notice the issue you're describing. We also have had a mix of ranged/melee so not so many people stacked up so maybe that helps.
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Hørdii
(@Hordiix) reported
@playnewworld hey if you could fix the lag in amarine so people could actually play your game that would be great thanks
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Veritas
(@Veritas689) reported
@playnewworld Could you think about adding a reconnect feature of sorts? i.e when people dc and it's not their fault and it might be a server issue or the game in general?
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FyrFighter VFL
(@FyrFighterT) reported
@playnewworld Fix the server problem, dont come up with dumb soloto create more of the problem!