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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (92%)
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Glitches (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Matteo
(@matteearti) reported
@playnewworld please also look into EU's login servers issues, it's getting out of hand
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Chris
(@Delebrin) reported
@Malgolath @Vibrashun @playnewworld I did get the connection bug in the starting area queue when I got close to getting in. It was super frustrating. Luckily today, I made it through and got to town. I haven't had issues since then. It would be nice if they got the server cap up. It seems like it can handle more.
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Кек
(@ruwowkek) reported
@playnewworld I don't care about queues — it's not a problem to wait while doing something or start the game via remote desktop. But do something with timeouts and queues drops — this is the main issue and pain in the ***.
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Mikkel Thiel
(@OmgImWild) reported
@playnewworld Appriciate the updates. Will you please also take into consideration, that if game crashes/pc crashes etc. that you atleast have a reserved spot for 5 min etc. I've dc'ed twice due to "Fatal Crash" from the game, and its NOT fun to rejoin the queue with 3k infront of you...
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RICKMA
(@RICKMA) reported
Hey @playnewworld why is my character in Plancta when I started on Camelot yesterday? Is there a glitch or something?
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Yağız "Rhondeus" Yılman
(@Rhondeus) reported
I ******* waited 3 hours, got connection failed failed error at like 10 people queue. And it happened like 3 times. Go ******* get your game fixed. @playnewworld #NewWorld #NewWorldMMO
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Danumis
(@Danumis_) reported
@thetapersona @F1N4LL7 @playnewworld Obviously it doesn't fix it now. It sucks however as do most things in life.
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Filipe Afonso
(@Tempus7Cav) reported
@playnewworld Server capacity will need to be increased anyway because we will end up with the same issue when the transfers go live.
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oWhiteops
(@oWhiteops) reported
@zeebski @playnewworld ?? Why would you think that's the issue lol. Its because their login portal is being hit with way too many requests. If you hit the OK button and wait between 30-60 seconds it will place you back in the queue in the position you were in.
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Jamie 🐸🦆
(@JamieCodes) reported
If you get an error when queueing into #PlayNewWorld... Click the OK button... but... DO NOT click the PLAY button when the error has disappeared. It will automatically add you back into the queue at your position if you just leave it.
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Sakari Niittymaa
(@sakariniittymaa) reported
@playnewworld Finally we have a game publisher who gives news about problems in a timely manner and tries to solve problems asap. It feels like a new era is about to begin or could I say I feel like I live in the New World.
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Thetapersona
(@thetapersona) reported
@Danumis_ @F1N4LL7 @playnewworld That doesn't fix the issue NOW nor the reality that new servers WILL be dead in about a month anyway.
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Lian
(@lianxuki) reported
@playnewworld Some SA servers have a serious desynchronization issue in the lvl 25 dungeon, making it impossible to continue the main quest line, and making players invulnerable in pvp
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Cece (SKARS)
(@CeceGaming4442) reported
@playnewworld I had no trouble getting in 12 hours ago….hubby gutted he hasn’t been able to play yet though 🙈
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Derek Gray
(@Wulfencurse) reported
@playnewworld I appreciate the addition of new worlds as do many players not yet invested in communities, clans, and friends. A major fix to the queue system is the recognition of the lack of a queue forgiveness system. When the game crashes players shouldn't be expected to wait in the queue.
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mental trillness
(@bears8myfamily) reported
@playnewworld You should prioritize some sort of disconnect protection…
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zeebski
(@zeebski) reported
@oWhiteops @playnewworld Because in every reasonable context the too many requests error, whether it be 429 or in AWS even, it is always caused by a single caller (e.g. client) exceeding some throughput limit, so yea, it is perfectly reasonable to think that is the issue, lol
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Pieter-Adriaan van der Walt
(@Pieter_AdriaanW) reported
@pluddz @playnewworld If you get that error, then press the "x" button and NOTHING else. Eventually the queue window pops back up with your original queue. If you press Play you reset it.
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C9 Judite
(@judite) reported
@playnewworld work in your mass report ban problem i had been banned streaming for 2k people because i had haters mass reporting me
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Danumis
(@Danumis_) reported
@F1N4LL7 @playnewworld They are giving out free world transfers to fix that issue.
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Hex
(@_hexanon) reported
@TheRoxieParadox @playnewworld That's how they fix the queues. Noone can refund and thousands will rage quit. They have the money and then server capacity..
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Pieter-Adriaan van der Walt
(@Pieter_AdriaanW) reported
@MyAirMyles @spenjenfan @playnewworld And if everyone pays for priority queue then we just end up with the same issue of everyone queueing, but now also paying extra. Server capacity and server meshing is what is needed here.
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mental trillness
(@bears8myfamily) reported
DISCONNECT PROTECTION NOW @playnewworld
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Danumis
(@Danumis_) reported
@Isshinkurosaki6 @F1N4LL7 @playnewworld That was the load their servers could obviously handle. Other reasons would be economy, resource density and other issues that would happen if you add more people.
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Bloodydave
(@Bloodydave17) reported
@playnewworld also fix the disconnecting from ques? I know the last suggestion has been taken into consideration
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Jeffery
(@Jeffery96388954) reported
@ReveilleGaming @playnewworld Just ridiculous. I've been at school all day and had my brother start the queue so I have a chance of playing when I get home. Instead, I get an error saying "Failed to join Login Queue. Please try again later."
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renan
(@renanpincelli) reported
@playnewworld What about problems in Amrine DG which cannot complete due to latency within the instance, Alatyr server (SA), any news? We're all stuck on this quest because it's part of the main story.
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Jeffery
(@Jeffery96388954) reported
@playnewworld Just waited 3+ hours in a queue just to get an error resetting my queue from 600 to 2200.
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Arpit Mundra
(@ArpitMundraftw) reported
@playnewworld Please help me on fixing the error "Unable to establish connection with server" tried VPN, game/pc restart, amazon troubleshoot instructions, everything. Still not working for me.
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Szabó Sándor
(@sandorur) reported
@playnewworld You *************, I was ******* waiting for ******* 4 hours and now I'm ******* disconnected and I'm again the 4000th in the que because you ************* can't program a ******* login server. Worthless idiots. **** your character transfer.