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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Ricknar
(@Meadest_Viking) reported
@playnewworld @Steam Not sure if you guys know or not, but there's a bunch of us who can't get into the game because of an error. Started about 1 hour ago, after a steam app update. "Steam must be running to play this game. Make sure you are logged into steam, then try again."
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Carpe_Deez_Nutz
(@3CarpeDeezNutz3) reported
@playnewworld why am I getting a steam log in error when trying to play tonight? Says I must be logged in which I am and then does notI played a few hours ago!
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Buzz Litty
(@buzz_litty) reported
@DelVaaca @creativem0dz @playnewworld Lol so closely removed from when our main problem was having to sit in a queue..
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Shakkari
(@shakkarri) reported
@creativem0dz @playnewworld @playnewworld same, please fix this..
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Buzz Litty
(@buzz_litty) reported
@DelVaaca @creativem0dz @playnewworld Its very odd that only certain people are experiencing this right? All the people on twitch streaming no problem..
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Kelsey Comparelli
(@kcomparelli) reported
@playnewworld any update on the "Steam must be running to play this game" error many of us are receiving?
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Jayme Galaviz
(@JaYmEx616) reported
@playnewworld I keep getting errors y’all need to get it together fail after fail. Now I need to be “signed in to steam” to play it? How did I even get on the game If I wasn’t on it already smh.
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Gibsremains
(@Jzeusthegreat) reported
@astrophiliacxx @playnewworld @SerMedieval Same they need to fix it
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codnoop
(@codnoop) reported
@playnewworld people are having problems opening the game through steam after a recent steam update. back4blood is having the same issue. any updates?
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King Vincent
(@King_Vincent24) reported
@playnewworld Could we atleast get an update on this anti cheat issue?
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Ashes
(@whyAshes) reported
@playnewworld @Steam FOUND A FIX!!!! secret stream live in a few
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n0tch Gaming
(@n0tchyt) reported
@playnewworld issue with steam and new world right now please look into it
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Karl Danza
(@PrinterRepair69) reported
@creativem0dz @playnewworld same, i have 3 buddies who are having the same issue
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SheepB0T
(@SheepB0T) reported
Hey @playnewworld , are you aware your anti-cheat software is detecting @Steam as a malicious/hack application and blocking us from getting back in because Sean is open; #NewWorld requires Steam to run. Can you please fix this so we can get back to playing?
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Jonny_Merc #ENGINE
(@Jonny_Merc) reported
@SombreroGG @playnewworld Been trying every youtube video fix for it and nothing :[
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SaltyWedges
(@SaltyWedges) reported
@playnewworld hey guys can you please give us an update on the issues with steam? I just bought this game and I can't even open it lol
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DFIRnoob
(@DFIRnoob) reported
@playnewworld Can't login to Orfena, it's broken
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Kid Heinz
(@KidHeinz) reported
Love missing two wars that I put hours and thousands of gold into because @playnewworld is having issues
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Calvin
(@CalvinPM) reported
@playnewworld any news on the .dll error everyone is getting? Do you guys have a support Twitter for this type of stuff?
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BeatCoin
(@BeatCoin12) reported
@1800blockyeezy @playnewworld There is a "fix" but seriously... shouldn't need to change system files around to boot the ******* game.
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wack
(@dbgoblin) reported
@creativem0dz @playnewworld same issue
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Furioso
(@furioso_86) reported
@playnewworld Getting Steam Error: Steam must be running to play this game... Then Easy Anti-Cheat: Untrusted system file [...]steamclient64.dll
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Someone you dont know
(@80sdudegotcha) reported
@Steam @playnewworld love that both steam and new world updated and now I cant play New World because I get an unrecoverable error and a DLL error. Awesome!
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shawnwsl
(@shawnwsl1) reported
@_Pitther @playnewworld i did alot of diff ways in deleting diff files and it got me in game but you cant login past the char selection screen.. and once you verify game integrity it goes back to the start of the problem again...
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Yuki
(@Yuki98769) reported
@playnewworld Can we get a hotfix on this EAC issue? It's not recognising an updated file on the steam client so anybody who isn't on yesterdays version of the steam client probably can't play
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Kerr Almario
(@kerralmario) reported
@playnewworld can't login to the game as it's giving a lot of people the Easy Anti-Cheat error.
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Sh0ts
(@sh0ts_tv) reported
@playnewworld are yall aware of an error going on saying “steam has to be running in order to play”?
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scott kruger
(@scottkruger13) reported
Can’t login into @playnewworld keeps saying steam must be running or untrusted system file? Is there any fix for this
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Kindoe
(@Kindoe5) reported
@playnewworld Your easy anti cheat is broken anyone that got the update can no longer play the game "steam untrusted system file steamclient64 dll" error
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Aaron Wright
(@DoubleA_Wright) reported
@Uglypanda89 @Nachitogara @playnewworld On the New World forums a Customer Rep said "Wait for EAC to create a fix"...