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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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NiceOneSix
(@NiceOneSix1) reported
@playnewworld Funny how you can "fix" this but can't fix the countless people who literally cannot connect in the first place. We paid real money for this game. It's not free to play. You aren't doing us a favor by letting us play the game. Fixing a game breaking issue should be #1 priority.
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Dark_wolf
(@felipedevilblac) reported
@playnewworld You should increase the amount of people in the ser, if this came you would not have this problem because no one wants to spend more than 5 hours waiting in line to play and worse make a new account.
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Jay
(@Thouforsaken) reported
@Opabennett1 @donshep @playnewworld Instead the priority should be increasing server capacity in most populated servers by 2k, not working on afk dodgers that I doubt are making up 90% of the ingame players. Most likely all this has done has sped up ques by 20 spot an hour
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🎃🎀 Heidi 🎀🎃
(@HeidiGames) reported
@SonicSoFast @playnewworld You can AFK for about 20 minutes without getting kicked, that is enough time to eat or go to the toilet. The problem is that some people are AFKing for hours while they go out or to sleep and it's taking a space off someone that is ready to play.
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Amber Albert
(@obasola3000) reported
@SlyILuna @playnewworld I had the same issue, But it was resolved immediately after i wrote to @calderon_09 . I think you should write to them too.
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Yossman
(@YossmanGaming) reported
@febretv @playnewworld @amazongames The only specific action should be rolling out more servers. Don't treat a sypmtom to a problem you created! Everybody who can't play due to server queue should ask for a #refundnewworld
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Gareth Nicholas
(@galnicholas) reported
@playnewworld I agree that exploiting AFK timers exacerbates the problems with queues you've been having. It isn't fair when people can't join because of people doing this. But the queues are the bigger problem, especially for streamers. I get the feeling you want them playing the game...
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FlynnWinch
(@AlmanaxWinch) reported
@RayyBen @playnewworld No but you'd complain about lack of iron, to much people on mob, lags, crash, problem of stability, PvP with to much people, the fact that already only 10 company can hold a city (sometimes less) and say there is to much concurence, etc Solution isnt to bring future problems.
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DrPineapple01
(@DrPineapple01) reported
@MandatoryMan @getvindictive @playnewworld This has been addressed and already working on fixing the problem with multiple offenses being taken with greater punishment
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Eilertsen
(@glenneilertsen) reported
@NakhtiEmperor1 @playnewworld It's like week 1 of launch, issues are normal.
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Frvckz
(@frvckz) reported
@playnewworld How about u guys fix the LAG DETECTED issue????
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J_Dizzle86
(@thej_dizzle86) reported
@playnewworld Great move there. Deal with the resultant player behaviour and not the source of the problem...
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R&M Comics
(@RM_Comics) reported
@playnewworld Ever gonna fix the issue where the GPUs are frying? I miss the game man but not risking my $600 GPU
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xube
(@BruhIH8ThisSite) reported
@playnewworld add queue protection i love waiting 5 hours just to crash and wait another 5 hours
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San Holo
(@Sunshine_underG) reported
@playnewworld Is there work going on to fix corrupted events? Halfway through they end abruptly. Last four of five have stopped halfway through with no rewards. Super annoying!
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WolfpackKC
(@WolfpackCasey) reported
@playnewworld Stop being dumb and add a 2-3min re-login grace period so we can clear UI bugs. You know, bugs that should have been fixed before release. So amateur hour to not have a reloadui command.
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Karri Sebastian Calitu
(@CalituKarri) reported
@playnewworld Major bug, can't exit player housing. Fast travel not working, /stuck not working, relog not working. Recall inn is on a 25 min cooldown...so that will be fun to wait for.
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André Rodrigues
(@MisterBlake59) reported
@playnewworld What about implementing a grace system where if someone needs to relog you can get back without having to be in a 5h queue? The game is full of bugs and many of them either crash you the game or force you to have to relog and having to spend 5 hours in queue is annoying.
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Wozzmatic
(@wozzmatic) reported
@playnewworld This has to be a joke. Honestly just focus on the resources on the core problem rather than trying to scapegoat the players for this problem. It’s an utter waste of time and money. Another step towards tarnishing your brand.
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wrekt0
(@RRhayme) reported
@playnewworld All my icons are mising from MAP?? My quest arent tracking as well..please fix this bug
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Nep Thach
(@NepThach) reported
@playnewworld There's a little glitch on the Que/login page. The back screen keeps changing from two characters which has made me thought I logged into the wrong avatar and cancelled to found out it's not the case. Server Delos/Australia. #newworldmmo
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Claymore
(@Claymore030) reported
@XtraliveTV @playnewworld @JeffBezos dude you just have to wait a couple of days. next week will the character transfer for free be available and your problems are solved.
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Victor Lopez Guerrero
(@xyrusII) reported
@playnewworld The problem are the 5h que, not the people afk...
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Yossman
(@YossmanGaming) reported
@playnewworld The only specific action should be rolling out more servers. Don't treat a sypmtom to a problem you created! Everybody who can't play due to server queue should ask for a #refundnewworld
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Jensen 🦇
(@radaway) reported
@playnewworld Fix the issues with queues first. And lag in dungeons, dropouts and crashes. Having to queue again for hours because the game drops is not cool. Shifting focus on afk players won't fix the issue, so why waste time.
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むしん
(@xoMushinxo) reported
@playnewworld I feel lag. Yomi server. not ping problem I think.
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nelson justino
(@agentetino) reported
@playnewworld thats a bad decision to make because isnt our fault the queue is yours, i have been 2 days without play because couldnt enter game, because have low time to play, and the time i have normally have to pass on queue!!!!! stupid devs make stupid decision fix game insted
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Donaz
(@DonazGaming) reported
@playnewworld Bullshit. If i have to eat or something that takes longer than 20 Minuten i dont want to wait another 8 Hours. Fix the Problem and there are no more afk Players.
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Ian Pratt
(@ttarpi) reported
@playnewworld Instead of spending time coming up with solutions for peoples ingenuity in solving the biggest issue with the game, just fix the queuing issue. I’m a fan of the game but know that if I’m not in the queue by 8.30am then I’m not playing that day. Name another game with this issue
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Claymore
(@Claymore030) reported
@MatthewMilby @uunff @playnewworld There are enough servers in the meantime. Problem ist that most people on totally overpopulized servers wait for the character transfer next week. Until then, those servers will have extreme queues.