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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Adrian
(@Adrian_What) reported
@elimeretv @CopariosTV @playnewworld The map is too small to sustain that many players, I already had big issues getting iron and other materials last night.
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rodrigo buiani
(@robuiani) reported
@playnewworld this is a disaster, the servers can't cope, I was waiting almost 1 hour to enter for a connection error to jump and take me out to the same ****, literally since the game came out I could not play.
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Ander Barón
(@Ander_Baron) reported
@80sGamerAndSon @playnewworld Yeah, I know, but the thing is, it's no use if we are constantly dealing with login queues of over a thousand people. We need more servers so that we can coordinate and migrate to a low population world, the quicker the better.
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Alex Nede
(@Alica11WTD) reported
@playnewworld just a question, why do guys did not limit the number of characters that can be created in one world, at the beginning, easy way to fix this ****.
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Ali Saleh
(@AliSaleh97) reported
@Bludgen @playnewworld I find it kind of strange when a company like Amazon has server problems, when Amazon has one the biggest servers in the world.
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Ryan
(@TENTHisle) reported
@Games4Kickz @playnewworld Seems like there is an issue with the queues...I joined 100 player queue yesterday and when it went to load it was over 300. Weird.
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AUSTIN SMITH
(@DrunkenxBubble) reported
@playnewworld I hope you guys are able to fix this because the game was so good in beta but ive had nothing but lag glitches disconnect and sitting in que since the game released 340 hours between the two betas and I've played two hours since launch the rest has been que timers
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Richie
(@RichieWaynee) reported
Yooo @playnewworld fix these damn Q times I just wanna play man
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JoyBoy Miller
(@JoyboyMiller) reported
@playnewworld Add a chance to have 2/3 characters for server please (after fix queue) ty !
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lick me toes
(@YouMeAtHorizon) reported
@playnewworld No lag no nothing!! Amazing
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Andre
(@Andrewasgone) reported
@playnewworld I am stuck in a queue for "waiting for starting area" with only 20 people while there is 1000+ in the regular queue. Why can I not connect to the actual queue? I don't mind waiting just please resolve this issue. Already played alot on my character, don't want to make a new one
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Cringey Dad Gaming (Dom Wolf)
(@CringeyDad) reported
@oldmanbarny @playnewworld What about my progress of that character? Time wasted! Also, nothing to stop the other servers from falling foul to the same issue. Server swapping is something that should have been in the game already.
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Chizy ⭐
(@OhChizy) reported
If you get an error when queueing into #PlayNewWorld... Click the OK button... but... DO NOT click the PLAY button when the error has disappeared. It will automatically add you back into the queue at your position if you just leave it. @playnewworld #NewWorld #NewWorldMMO
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Omen Anders
(@Tigerwritertv) reported
Man you guys @playnewworld gotta add a “are you sure you wanna leave Q” I legit bummed my keyboard and hit esc and boom. First a disconnect then this. I will ***** because I’m a ***** so just ignore me.
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Orich
(@Orichlol) reported
@Ms1Fr_ @playnewworld They were just so ill prepared for this launch. They won’t be able to fix this problem without quadrupling servers. Game will be dead in 3 months.
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burgerwarrior24
(@BurgerW24) reported
I wish in @playnewworld if I crashed I wouldn’t be thrown back in queue. Been on all day just to crash and have to wait in line for another 5hrs… See you tomorrow for more. Hopefully we don’t crash for a 3rd time lol
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MrRussianTV
(@MrRussianTV) reported
@AMZNGameStudios really need to do something with the queues. A game crash could cause a whole day to be wasted on a multi hour queue. It’s disheartening… and honestly a good reason to return a game if you’re a casual player with not much time to play. #newworld @playnewworld
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Lessnah
(@Lessnah74) reported
@KwokWopper @giftzwergg @playnewworld You juste have to click "ok" the message error an wait. You will requeue after 1/2 minutes. Don't click on play or u will restart you queue
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𝙙𝙖𝙧𝙧𝙚𝙣
(@darren_fm) reported
@Sweaty_Fat_Nerd @ElTony1620 @playnewworld Yep! My first server had a queue of almost 2000 by the time I got home from work. I was only level 10 so my friends and I chose a new one and now the queues have been around 170ish. Glad you haven't had any issues! The game is a ton of fun!
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Deepnausea
(@Deepnausea) reported
Sorry for not streaming. Couldn't get on the server. The queue was like 4000 but was going down steadily. The main issue was it errored 4 times so started back at 4000ish again. @playnewworld please do something about the EU server capacity or fixing the errors! #NewWorldMMO
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Vick
(@Fi_sh_y) reported
@playnewworld y’all need to fix overseer Zane he takes for ever to spawn in then gets killed instantly
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Shurareki
(@Shurareki) reported
@playnewworld game needs a lot of work. No grace period for being kicked is horrible. I have a bug where I log in and cannot move then disconnect and have to wait all over again. Please fix the no grace period at least
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Richie L
(@richLi0nheart) reported
@superjedders @Seitzu_ @playnewworld :( it seems around 10am GMT is the quiet time, got in instantly then... Best of luck... Who'd have thought the company with the most servers in the world, would have server issues
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PlusEV
(@PlusEV_CSGO) reported
@playnewworld how about a restart, when the problems are fixed because its half the fun when some players have an advantage
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Christopher Hoyt
(@jmangaming_) reported
@playnewworld #NewWorldMMO I love waiting for a little over an hour just to hit number 30 in the queue and then get "failed to join login queue" you've gotta be ******* kidding me...now I'm 1139 wtf
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Marvin
(@nievequemada) reported
@playnewworld Coming soon when queues are no longer a problem. Nice ;)
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RazorDaemon
(@RazorDaemon) reported
@playnewworld @T3hSpoon False. Players aren't even told specifics why they are banned, because you know the system is broken.
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edu
(@edusilva_txt) reported
@playnewworld Please fix Amrine dungeon on SA East servers, since yesterday the dungeon is so lagged that is impossible to finish it and progress in the main quest line.
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AimbotAx
(@AimbotAx) reported
@playnewworld How bout fixing the issue where your game makes people’s GPU’s explode
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Addect
(@addect7) reported
@playnewworld can we get a fix on EU, "failed to join Queue" and other errors that takes me back in Queue, can we get higher capacity servers ? 2k as i heard isn't enough, I played this game only for one reason, population can we get better servers